Provision of Claims Handling and Related Services

{
  "id": "078123-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 2,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-08-17T13:14:07+01:00",
  "ocid": "ocds-h6vhtk-06e5a2",
  "buyer": {
    "id": "GB-COH-07141122",
    "name": "DFT OPERATOR LIMITED"
  },
  "awards": [
    {
      "id": "078123-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01844276",
          "name": "Gallagher Bassett International Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06e5a2",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "This contract was awarded following a further competition under CCS Framework RM6323 Insurance & Related Services 4, Lot 2: Claims Handling and Related Services. DFTO issued an expression of interest to all framework suppliers, setting out the scope of the requirement, and subsequently invited all suppliers on the framework to participate in the tender process.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "quality",
              "description": "60"
            },
            {
              "type": "price",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
            "region": "UKD"
          },
          {
            "region": "UKE"
          },
          {
            "region": "UKF"
          },
          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
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          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          }
        ]
      }
    ],
    "title": "Provision of Claims Handling and Related Services",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Provision of claims handling and related services for DfT Operator Limited (DFTO) and subsidiaries. \nThe successful supplier will be responsible for providing a comprehensive and fully managed claims handling service. This will include:\n•\tInvestigating all EL/PL claims and recoveries against DFTO Group under £100k; \n•\tProviding an estimation of liability; \n•\tNegotiations to reach settlement;\n•\tSettlement of claims and recoveries. \nThis Agreement has been procured and placed by the Buyer, DFTO, and is available for use by DFTO and subsidiaries as listed below: \n• London North Eastern Railway Limited\n• Northern Trains Limited\n• SE Trains Limited\n• South Western Railway Limited\n• TransPennine Trains Limited\n• C2C Railway Limited\n• Greater Western Railway Ltd\n• Cross country Rail Ltd\n• Railway West Coast Ltd\n• GA Trains Limited\n• Chiltern Rail Ltd\n• WM Trains Ltd\n• Midlands East Trains Ltd\n• Thameslink Southern Great Northern Ltd",
    "classification": {
      "id": "66000000",
      "scheme": "CPV",
      "description": "Financial and insurance services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This contract was awarded following a further competition under CCS Framework RM6323 Insurance & Related Services 4, Lot 2: Claims Handling and Related Services. DFTO issued an expression of interest to all framework suppliers, setting out the scope of the requirement, and subsequently invited all suppliers on the framework to participate in the tender process.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-07141122",
      "name": "DFT OPERATOR LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI45",
        "locality": "London",
        "postalCode": "SE18SW",
        "countryName": "United Kingdom",
        "streetAddress": "Waterloo General Office 2nd Floor"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/dft-operator-limited",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "scheme": "COFOG",
            "description": "Transport"
          }
        ]
      },
      "identifier": {
        "id": "07141122",
        "scheme": "GB-COH",
        "legalName": "DFT OPERATOR LIMITED"
      },
      "contactPoint": {
        "email": "procurement@dftoperator.co.uk"
      }
    },
    {
      "id": "GB-COH-01844276",
      "name": "Gallagher Bassett International Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Tamworth",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01844276",
        "scheme": "GB-COH",
        "legalName": "Gallagher Bassett International Ltd"
      }
    },
    {
      "id": "GB-FTS-525",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "078123-2026-1",
      "value": {
        "amount": 1280000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "078123-2026-1",
      "dateSigned": "2026-07-01T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}