Official UK procurement notice
Let’s Talk Money – Debt & Housing Support Service
Authority: Caerphilly County Borough Council (Local council)
What is being bought
Published requirement descriptionCaerphilly County Borough Council is seeking to appoint a suitably qualified organisation to deliver the Let's Talk Money Debt and Housing Support Service.
The service is jointly funded through the Housing Support Grant (HSG) and the Children’s and Communities Grant (CCG – Families First) and is designed to support individuals and families experiencing financial instability where debt is a primary driver of housing risk, homelessness, or wider family instability.
The service is referral‑led, accessed primarily through the Housing Support Gateway, and is specifically designed for individuals and families who do not engage well with appointment‑based or advice‑only services. This includes people who are homeless, living in temporary accommodation, sofa surfing, or experiencing complex needs.
The Authority is seeking to appoint a suitable Provider to deliver a targeted, debt‑led housing support service for people aged 16 years and over living within the Caerphilly County Borough.
The aim of the service is to prevent homelessness, sustain tenancies, and improve family resilience through hands‑on, needs‑led and practical support delivered via a single lead worker model. This includes financial capability and budgeting support, managing debt by securing viable debt solution options, and addressing housing‑related issues that may impact financial stability or tenancy sustainment.
The service will provide income maximisation support, benefit entitlement checks, welfare benefit applications, mandatory reconsiderations and appeals where these relate to individuals already receiving support through the service and where debt-related financial instability remains the primary presenting issue.
Referrals relating solely to welfare benefit support, welfare rights issues, mandatory reconsiderations, or appeals, where debt-related financial instability is not the primary presenting issue, will be allocated through the Housing Support Gateway to the appropriate Provider.
The service is not intended to operate as an advice-only provision. Whilst advise forms part of the support offer, the primary purpose of the contract is to deliver practical housing-related support that promotes financial stability, tenancy sustainment and long-term independence.
While the service promotes independence, the Provider must deliver supported actions where vulnerability, complexity or executive‑function barriers prevent individuals from completing tasks independently.
Client groups (the list is not exhaustive) may include:
- Individuals aged 16 years and over requiring support to manage their finances.
- Individuals at risk of losing their tenancy due to financial pressures, including rent arrears.
- Single people
- Families with support needs
- Individuals with disabilities, including mental health conditions, physical disabilities, dementia, and acquired brain injuries.
- Individuals with learning disabilities or developmental disorders
- Individuals with complex needs, including substance misuse.
The Service must take a proactive and preventative approach, supporting individuals to build long-term financial resilience reduce debt, prevent homelessness, and sustain tenancies. Housing instability and financial instability are often interconnected; therefore, the service must address both areas holistically.
This specification is outcome‑based. The Provider must deliver an effective, high‑quality service that achieves positive outcomes and demonstrates value for money. As individuals become more stable and independent, support must be appropriately tapered to reflect changing need.
The service will deliver a lead-worker model incorporating:
- Debt-focused housing support
- FCA-regulated debt advice
- Financial capability and budgeting support
- Income maximisation
- Welfare benefit support
- Housing-related support linked to financial instability
- Home visit and outreach-based engagement
- Tenancy sustainment and homelessness prevention
The service is designed to support individuals and families who may struggle to engage with traditional advice-based services, including those experiencing homelessness, living in temporary accommodation, sofa surfing, poor mental health, substance misuse, neurodiversity or other complex needs.
Full details can be found in the ITT documents on the Councils e sourcing platform Proactis Plaza
CPV: Other community, social and personal services
The lotProcurement structure
single lot · value publishedLot #1RenewalPublished value£1,060,000
- Technical & professional ability
The successful provider must be authorised by the Financial Conduct Authority (FCA) to deliver regulated debt advice and demonstrate experience of delivering housing-related support, financial capability, debt advice, multi-agency working and support to individuals with complex needs.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Cost: Price 20%
- Quality : Quality 80% Sub-criteria tender response 15% Interview 45% Case Study 20%
- Technical & professional ability
The successful provider must be authorised by the Financial Conduct Authority (FCA) to deliver regulated debt advice and demonstrate experience of delivering housing-related support, financial capability, debt advice, multi-agency working and support to individuals with complex needs.
- Turnover usually expected at this size: about £1,058,550 (twice the annual value).
Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How Caerphilly County Borough Council buys Other community, social and personal services (CPV 98), and who usually turns up
Caerphilly County Borough Council’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Other community, social and personal services (CPV 98) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in Wales (Cymru).
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in Wales (Cymru).
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 51 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid15% / 15%
2–336% / 45%
4–618% / 30%
7+30% / 10%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate44% / 32%
Within ±2%38% / 27%
Above estimate19% / 41%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1Published estimate£1.1m
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
A forecast, not a list of bidders.
1 bid40%
2–350%
4–69%
7+1%
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Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
Based on 31 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
A statistical guide from past awards, not a price to bid.
Middle 50%£945k–£1.1m
Estimate£1.1m
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| Cornerstone Opportunities LimitedLive contract | Rough Sleeper Housing Support Servicesruns to Jan 2027 | — | £395k | Matched as the earlier contract |
| Caerphilly County Citizens Advice BureauWorked for this buyer | Financial Capability and Housing Support Servicesnotice published Mar 2023 | — | — | Similar wording and category |
| SNAP CymruWorked for this buyer | Provision of a Parent Partnership Tendernotice published May 2023 | — | — | Similar wording and category |
| LlamauWorked for this buyer | Accommodation and Floating Support Services for Individuals Aged 16-24notice published Mar 2023 | — | — | Similar wording and category |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £14m9 awards in 36m · last 6 months ago | 7 live · £13m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 29% below n=8 | |
| £953k3 awards in 36m · last 2 months ago | 3 live · £864k iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=1 | |
LlamauSME | £19m9 awards in 36m · last 1 months ago | 1 live iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | 7% below n=8 |
NacroLarge | £51m4 awards in 36m · last 3 months ago | 6 live · £130m iPublic contracts this supplier still holds. Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book. Unexpired says nothing about spare capacity. | at estimate n=3 |
CaredigSME | £336k4 awards in 36m · last 10 months ago | None on file | at estimate n=1 |
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 11 Aug 2026, 08:49 BST
- Last source update
- 2 Oct 2026, 11:17 BST
- Award evaluation window
- Submission end – 14 Dec 2026
- Authority reference
PS3019/26/RB- FTS notice number
2026/S 000-093217- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06e0c5Find a Tender
How to participate & submission route
Official notice Submit via ProContract (Due North)- Requests to participate (first stage)
- —
- Tender submission deadline
- 30 Oct 2026, 12:00 GMT
- Clarification deadline
- 23 Oct 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en, cy
Timeline
11 Aug 2026 → 1 Mar 2027 · 8 dates- Planning notice published72 days ago11 Aug 2026, 08:49 BST
- Market engagement61 days ago21 Aug 2026, 23:59 BST
Supplier event will be held at 14:00 Hours on the 17th August 2026, via Microsoft Teams. The Purpose of preliminary market engagement is to advise and engage with the Market prior to going to tender and the scope of the engagement will be to identify or highlight any evidenced models of best practise currently in use.
To register an interest Service Providers must send their request via email to [email protected]. **please note registering an interest against this notice on sell2wales may not get recorded by the Council**
All requests must be received by 15:00 hours Friday 14 August 2026 to the procurement inbox for the supplier engagement event.
This notice is to commence market engagement prior to going to tender to understand services available to the Council.
Please note that this notice is not a contract notice for a call for competition, it is to advise the market of the Councils intension to visit the market for such services in the future. Full details of service specification shall be issued with the call for competition and will be fully detailed in the tender documents.
- Next notice expected21 days ago30 Sept 2026, 23:59 BST
- Tender notice published20 days ago2 Oct 2026, 11:17 BST
- Today22 Oct 2026
- Clarification questions byin 1 day23 Oct 2026, 17:00 BST
- Submission deadlinein 8 days30 Oct 2026, 12:00 GMT
- Award decision expected byin 54 days14 Dec 2026, 23:59 GMT
- Contract startsin 130 days1 Mar 2027
Notice history
6 events · 2 releases on Find a Tender · since 11 Aug 2026- Preliminary market engagement notice published11 Aug 2026, 08:49 BSTUK2
- Tender notice published2 Oct 2026, 11:17 BSTUK4
- Published value updated to £1,060,0002 Oct 2026, 11:17 BSTwas £900,000
- Status changed to active2 Oct 2026, 11:17 BST
- Procurement method changed2 Oct 2026, 11:17 BST
- Deadline published: 30 Oct 2026, 12:00 GMT2 Oct 2026, 11:17 BST
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender