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Official procurement procedure

IT Magement Service Tool

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: General Pharmaceutical Council: "IT Magement Service Tool". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityGeneral Pharmaceutical CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: General Pharmaceutical Council
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for General Pharmaceutical Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 9 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityGeneral Pharmaceutical Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published27 May 2025, 09:53 BST
Last source update27 May 2025, 09:53 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-052696
What is being bought
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
What changed
From the official release history
  1. Status changed to complete
    27 May 2025, 09:53 BST
  2. Official notice release published
    27 May 2025, 09:53 BST
  3. Buyer information updated
    27 May 2025, 09:53 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    27 May 2025, 09:53 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 2 May 2025, 00:00 BST · £4,569,189
Commercial outcome and competition
Awards
TOPDESK UK LTD
Not published · Not published · active
Contracts
IT Service Management (ITSM) Tool
£4,569,189 · signed 2 May 2025, 00:00 BST · active
Contract period: 2 May 2025, 00:00 BST — 1 May 2028, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

General Pharmaceutical Council

Contracting authority GB-PPON-PXRY-5513-YMDN
View buyer profile

  • General Pharmaceutical Council
    buyer

    GB-PPON: PXRY-5513-YMDN
    Level 14, One Cabot Square, Canary Wharf, London, UKI42, E14 4QJ, GB
    Procurement@pharmacyregulation.org

  • TOPDESK UK LIMITED
    supplier

    GB-COH: 05396062 · GB-PPON: PLXD-4134-VHBT
    5 Elstree Gate, Borehamwood, UKH23, WD6 1JD, GB
    info@topdesk.co.uk
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published