Insight Report Pilot Studies

Demonstration of exploitation

• Demonstrate how Ofwat staff could use the Experience Library, including through Copilot, to identify relevant previous experiences, approaches, lessons, warnings and options when considering a current problem or situation.

Deliverables are:

• Interview question sets - Five configured interview question sets within DUCHESS, refined during delivery based on interview findings.

• Interview evidence - Transcripts from up to 20 interviews, provided in an agreed format such as PDF, Word or Excel.

• Lessons list - A consolidated list of the knowledge and experience areas identified from each interview, together with the associated lessons.

• Experience cards - Structured cards capturing, as applicable: situation, problem, context, warning signs/cues, experienced approach, action, why it worked, lesson learnt, rule of thumb, conditions/limitations, source and thematic tags.

• Ofwat Experience Library - An Excel-based experience matrix containing the lessons list, individual experience cards and organisational knowledge cards covering cross-interview and cross-theme lessons.

• Exploitation Guide - A presentation, including screenshots or video as appropriate, demonstrating how Ofwat staff can interrogate and use the Experience Library, including through Copilot.

• Pilot Report - A Word report comprising an executive summary and detailed sections covering the introduction, approach, findings, conclusions and recommendations, together with supporting annexes.

• Final pilot recommendations - Recommendations arising from the pilot on the effectiveness of the approach, potential improvements and considerations for any future development or wider implementation.