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Find a TenderAwarded without competitionContract details notice
Published 17 Jun 2026, 11:47 BST

Official UK procurement notice

Helpline & Engagement Service

Official notice

Authority: The Police and Crime Commissioner for Leicestershire (Police & fire)

Direct awardSME suitableVCSE suitable
Sectors: Community & Cultural Services (98) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Awarded value£447,749published award · exc. VAT
Awarded 17 Jun 2026no call for competition
Awarded to Freeva

What is being bought

Published requirement description

Helpline & Engagement Services

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedSMEVCSE
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South WestEligibility: SME eligibleVCSE eligible
98390000 Other services

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
17 Jun 2026, 11:47 BST
Last source update
12 Aug 2026, 08:53 BST
Authority reference
SSD1493
FTS notice number
2026/S 000-076482
Latest notice
Contract details notice (UK7)
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-06b6d5 Find a Tender
Why no open competition
Additional Repeat Extension Partial Replacement
Published justification

Continuation of services.

Notice history

4 events · 3 releases on Find a Tender · since 17 Jun 2026
  1. Transparency notice published
    17 Jun 2026, 11:47 BST
    UK5
  2. Contract award notice published
    17 Jun 2026, 11:51 BST
    UK6
  3. Contract signature expected
    30 Jun 2026, 23:59 BST
    scheduled
  4. Contract details notice published
    12 Aug 2026, 08:53 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £447,7491 award exc. VAT
Contracts signed 1latest 30 Jun 2026
Awarded toValueDateStatus
FreevaSMEVCSE1 Jul 2026 – 31 Mar 2028£447,74917 Jun 2026Awarded

Contracts

  • Helpline & Engagement Services · FreevaSMEVCSE

    Signed
    30 Jun 2026
    Value
    £447,749
    Period
    1 Jul 2026 – 31 Mar 2028
    Status
    active

    No agreed KPIs: n/a

Contracting authority & participating public bodies

The Police and Crime Commissioner for Leicestershire

Contracting authorityPublic authority - sub-central government GB-PPON: PXJR-8257-MYGR St Johns, Leicester, East Midlands, LE19 2BXContact email

Bidders & participating suppliers

1 commercial party on the notice
  • FreevaAwarded supplierGB-CHC: 1122344GB-COH: 5733540 116 Regent Road, Leicester, East Midlands, LE1 7LTContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender