Heating Systems Repairs, Servicing and Maintenance Contract

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    "title": "Heating Systems Repairs, Servicing and Maintenance Contract",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "description": "Coastline Housing Ltd are seeking suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours.\nScope of Services\nThe contract will cover but will be advertised as separate lots:\nGas Domestic and commercial servicing, testing and repairs\nOil-fired heating systems\nSolid Fuel heating systems\nAir Source Heat Pumps (ASHP)\nGround Source Heat Pumps (GSHP) Including heat networks\nDomestic and commercial gas heating systems\nAssociated commercial heating systems\nThe successful contractor will be responsible for:\nMaintaining 100% regulatory compliance at all times\n24/7/365 emergency call-out services\nPlanned servicing and maintenance\nResponsive repairs\nPlanned replacement programmes\nKey Considerations\nThe incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE).\nThe geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge.\nIn context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required.\nCoastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts.\nThere is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments.\nContractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard.\nThe contract will be procured using an Open Procedure under the Procurement Act 2023 and associated Regulations.\nCoastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost.\nThe contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day.\nThis contract presently includes a penalty of up to £100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract.\nMinimum Requirements\nInterested suppliers must demonstrate:\nProven experience in delivering similar services across all areas of work and specified system types.\nRelevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS)\nCapacity to manage emergency response and high-volume service delivery\nA commitment to ensure that Coastline meets all Regulatory standards.\nA commitment to compliance, quality assurance, and customer service.\nTotal value (estimated)\n£19,500,000 including VAT\nAbove the relevant threshold\nContract dates (estimated)\n1 April 2027 to 31 March 2030\nPossible extension to 31 March 2037\n10 years\nDescription of possible extension:\nInitial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)\nMain procurement category\nServices\nCPV classifications\n50700000 - Repair and maintenance services of building installations\nContract locations\nUKK3 - Cornwall and Isles of Scilly\nLot 1. LOT 1- FOSSIL FUEL\nDescription\nLot 1 - is for testing, inspecting, servicing, responsive maintenance, to Fossil fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties.\nThe Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately;\n3,182 properties with gas\n55 properties with solid fuel\n246 oil heating systems\n5 commercial heating installations\nSmoke and carbon monoxide detectors that require testing\n57 Solid fuel appliances and associated flues / chimneys\n812 Domestic gas cookers, hobs and gas fires\n29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders)\n246 Oil fired appliances (and associated tanks)\n1 Direct acting electric boilers (Burbax)\n57 Sweep of flues for open fires and other solid fuel appliances\nLot value (estimated)\n£8,000,000 including VAT\nSame for all lots\nCPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.\nLot 2. LOT 2- RENEWABLES\nDescription\nLot 2 - is for testing, inspecting, servicing, responsive maintenance, to Renewable fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties.\nThe Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately;\n832 renewable heating systems\nSmoke and carbon monoxide detectors that require testing\n1 Direct acting electric boilers (Burbax)\n188 unvented hot water cylinders\n54 Mechanical heat ventilation recovery\n19 Solar thermal hot water systems\nLot value (estimated)\n£5,500,000 including VAT\nSame for all lots\nCPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.\nLot 3. LOT 3 - PLANNED COMPONENTS\nDescription\nLot 3 - This lot is for possible planned component replacements and upgrading of systems, quantities are yet not defined as they will be reviewed annually, planned works to boilers and similar heat sources as detailed in the procurement documents (hereinafter referred to as \"boilers\") will be required, and associated distribution systems within occupied and void (empty) properties. The delivery quantities may however depend on availability of other grant funding, contractor restrictions with that funding streams and Coastline Housing's strategy in delivering Net Zero by 2050.\nThe Contract area will cover Coastline Housing stock, there will be disposals and new acquisitions continually added to the below quantities, with the possibility to include stock managed on behalf of others, of which there are approximately;\n3,182 properties with gas\n55 properties with solid fuel\n246 oil heating systems\n832 renewable heating systems\n5 commercial heating installations\n320 electric only heating\n57 Solid fuel appliances and associated flues / chimneys\n812 Domestic gas cookers, hobs and gas fires\n29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders)\n246 Oil fired appliances (and associated tanks)\n3,184 Combined heat and power gas fired boilers\n1 Direct acting electric boilers (Burbax)\n188 Vented and unvented hot water cylinders\n54 Mechanical heat ventilation recovery\n57 Sweep of flues for open fires and other solid fuel appliances\n19 Solar thermal hot water systems\nLot value (estimated)\n£6,000,000 including VAT\nSame for all lots\nCPV classifications, contract locations and contract dates are shown in the Scope section, because they are the same for all lots.",
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    "procurementMethodDetails": "Open procedure"
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  "date": "2026-02-24T09:49:16Z",
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        "title": "LOT 2- RENEWABLES",
        "value": {
          "currency": "GBP",
          "amountGross": 5500000
        },
        "status": "active",
        "renewal": {
          "description": "Initial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)"
        },
        "hasRenewal": true,
        "description": "Lot 2 - is for testing, inspecting, servicing, responsive maintenance, to Renewable fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties.\nThe Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately;\n832 renewable heating systems\nSmoke and carbon monoxide detectors that require testing\n1 Direct acting electric boilers (Burbax)\n188  unvented hot water cylinders\n54 Mechanical heat ventilation recovery\n19 Solar thermal hot water systems",
        "suitability": {
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          "criteria": [
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            }
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        }
      },
      {
        "id": "3",
        "title": "LOT 3 - PLANNED COMPONENTS",
        "value": {
          "currency": "GBP",
          "amountGross": 6000000
        },
        "status": "active",
        "renewal": {
          "description": "Initial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)"
        },
        "hasRenewal": true,
        "description": "Lot 3 - This lot is for possible planned component replacements and upgrading of systems,  quantities are yet not defined as they will be reviewed annually, planned works to boilers and similar heat sources as detailed in the procurement documents (hereinafter referred to as \"boilers\") will be required, and associated distribution systems within occupied and void (empty) properties. The delivery quantities may however depend on availability of other grant funding, contractor restrictions with that funding streams and Coastline Housing's strategy in delivering Net Zero by 2050.\nThe Contract area will cover Coastline Housing stock, there will be disposals and new acquisitions continually added to the below quantities, with the possibility to include stock managed on behalf of others, of which there are approximately;\n3,182 properties with gas\n55 properties with solid fuel\n246 oil heating systems\n832 renewable heating systems\n5 commercial heating installations\n320 electric only heating\n57 Solid fuel appliances and associated flues / chimneys\n812 Domestic gas cookers, hobs and gas fires\n29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders)\n246 Oil fired appliances (and associated tanks)\n3,184 Combined heat and power gas fired boilers\n1 Direct acting electric boilers (Burbax)\n188 Vented and unvented hot water cylinders\n54 Mechanical heat ventilation recovery\n57 Sweep of flues for open fires and other solid fuel appliances\n19 Solar thermal hot water systems",
        "suitability": {
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          "criteria": [
            {
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              "description": "As set out in the Procurement Specific Questionnaire"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK3",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50700000",
            "scheme": "CPV",
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        "relatedLot": "2",
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            "country": "GB",
            "countryName": "United Kingdom"
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        ],
        "additionalClassifications": [
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            "scheme": "CPV",
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      },
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        "relatedLot": "3",
        "deliveryAddresses": [
          {
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            "country": "GB",
            "countryName": "United Kingdom"
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        ],
        "additionalClassifications": [
          {
            "id": "50700000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of building installations"
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    ],
    "title": "Heating Systems Repairs, Servicing and Maintenance Contract",
    "value": {
      "currency": "GBP",
      "amountGross": 19500000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "016337-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/016337-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-02-24T09:49:16Z"
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    "amendments": [
      {
        "id": "016337-2026",
        "description": "Change to Due North Tender Reference Number. Reference Number is now confirmed as DN807854."
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    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "awardPeriod": {
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    "description": "Coastline Housing Ltd are seeking suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours.\nScope of Services\nThe contract will cover but will be advertised as separate lots:\nGas Domestic and commercial servicing, testing and repairs\nOil-fired heating systems\nSolid Fuel heating systems\nAir Source Heat Pumps (ASHP)\nGround Source Heat Pumps (GSHP) Including heat networks\nDomestic and commercial gas heating systems\nAssociated commercial heating systems\nThe successful contractor will be responsible for:\nMaintaining 100% regulatory compliance at all times\n24/7/365 emergency call-out services\nPlanned servicing and maintenance\nResponsive repairs\nPlanned replacement programmes\nKey Considerations\nThe incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE).\nThe geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge.\nIn context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required.\nCoastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts.\nThere is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments.\nContractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard.\nThe contract will be procured using an Open Procedure under the Procurement Act 2023 and associated Regulations.\nCoastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost.\nThe contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day.\nThis contract presently includes a penalty of up to £100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract.\nMinimum Requirements\nInterested suppliers must demonstrate:\nProven experience in delivering similar services across all areas of work and specified system types.\nRelevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS)\nCapacity to manage emergency response and high-volume service delivery\nA commitment to ensure that Coastline meets all Regulatory standards.\nA commitment to compliance, quality assurance, and customer service.",
    "tenderPeriod": {
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    "aboveThreshold": true,
    "submissionTerms": {
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    "procurementMethodDetails": "Open procedure"
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  "parties": [
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      "address": {
        "region": "UKK30",
        "country": "GB",
        "locality": "Redruth",
        "postalCode": "TR15 3RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Coastline House 4 Barncoose Gateway Park"
      },
      "details": {
        "url": "https://www.coastlinehousing.co.uk/",
        "classifications": [
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      "contactPoint": {
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      "additionalIdentifiers": [
        {
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  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "016190-2026",
  "tag": [
    "tender"
  ],
  "date": "2026-02-23T15:52:14Z",
  "ocid": "ocds-h6vhtk-0583fb",
  "buyer": {
    "id": "GB-COH-03284666",
    "name": "COASTLINE HOUSING LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-0583fb",
    "lots": [
      {
        "id": "1",
        "title": "LOT 1- FOSSIL FUEL",
        "value": {
          "currency": "GBP",
          "amountGross": 8000000
        },
        "status": "active",
        "renewal": {
          "description": "Initial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)"
        },
        "hasRenewal": true,
        "description": "Lot 1 - is for testing, inspecting, servicing, responsive maintenance, to Fossil fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties.   \nThe Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately;   \n3,182 properties with gas   \n55 properties with solid fuel  \n246 oil heating systems  \n5 commercial heating installations \nSmoke and carbon monoxide detectors that require testing \n57 Solid fuel appliances and associated flues / chimneys  \n812 Domestic gas cookers, hobs and gas fires  \n29 LPG ( Liquid Petroleum Gas) fired appliances (and associated cylinders)  \n246 Oil fired appliances (and associated tanks)  \n1 Direct acting electric boilers (Burbax) \n57 Sweep of flues for open fires and other solid fuel appliances",
        "suitability": {
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        "awardCriteria": {
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            },
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        "contractPeriod": {
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        }
      },
      {
        "id": "2",
        "title": "LOT 2- RENEWABLES",
        "value": {
          "currency": "GBP",
          "amountGross": 5500000
        },
        "status": "active",
        "renewal": {
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        },
        "hasRenewal": true,
        "description": "Lot 2 - is for testing, inspecting, servicing, responsive maintenance, to Renewable fuel boilers and similar heat sources as detailed in the procurement documents (hereinafter all referred to as \"boilers\") as and when required, and associated distribution systems within occupied and void (empty) properties.   \nThe Contract areas cover all Coastline Housing stock, including stock managed on behalf of others, of which there are approximately;   \n832 renewable heating systems  \nSmoke and carbon monoxide detectors that require testing \n1 Direct acting electric boilers (Burbax) \n188  unvented hot water cylinders  \n54 Mechanical heat ventilation recovery  \n19 Solar thermal hot water systems",
        "suitability": {
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        }
      },
      {
        "id": "3",
        "title": "LOT 3 - PLANNED COMPONENTS",
        "value": {
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          "amountGross": 6000000
        },
        "status": "active",
        "renewal": {
          "description": "Initial Contract is for a period of 3 years with optional extensions:\n+2 years\n+3 years\n+2 years\n(Total contract length inclusive of all extensions is 10 years)"
        },
        "hasRenewal": true,
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        "suitability": {
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        "awardCriteria": {
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            }
          ]
        },
        "contractPeriod": {
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        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
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            "region": "UKK3",
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            "countryName": "United Kingdom"
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        "additionalClassifications": [
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            "region": "UKK3",
            "country": "GB",
            "countryName": "United Kingdom"
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        "additionalClassifications": [
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            "id": "50700000",
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        "relatedLot": "3",
        "deliveryAddresses": [
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            "region": "UKK3",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50700000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of building installations"
          }
        ]
      }
    ],
    "title": "Heating Systems Repairs, Servicing and Maintenance Contract",
    "value": {
      "currency": "GBP",
      "amountGross": 19500000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "016190-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/016190-2026",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2026-02-23T15:52:14Z"
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    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2026-08-10T23:59:59+01:00"
    },
    "description": "Coastline Housing Ltd are seeking suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours.\nScope of Services\nThe contract will cover but will be advertised as separate lots:\nGas Domestic and commercial servicing, testing and repairs\nOil-fired heating systems\nSolid Fuel heating systems\nAir Source Heat Pumps (ASHP)\nGround Source Heat Pumps (GSHP) Including heat networks\nDomestic and commercial gas heating systems\nAssociated commercial heating systems\nThe successful contractor will be responsible for:\nMaintaining 100% regulatory compliance at all times\n24/7/365 emergency call-out services\nPlanned servicing and maintenance\nResponsive repairs\nPlanned replacement programmes\nKey Considerations\nThe incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE).\nThe geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge.\nIn context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required.\nCoastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts.\nThere is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments.\nContractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard.\nThe contract will be procured using an Open Procedure under the Procurement Act 2023 and associated Regulations.\nCoastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost.\nThe contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day.\nThis contract presently includes a penalty of up to £100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract.\nMinimum Requirements\nInterested suppliers must demonstrate:\nProven experience in delivering similar services across all areas of work and specified system types.\nRelevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS)\nCapacity to manage emergency response and high-volume service delivery\nA commitment to ensure that Coastline meets all Regulatory standards.\nA commitment to compliance, quality assurance, and customer service.",
    "tenderPeriod": {
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    },
    "enquiryPeriod": {
      "endDate": "2026-03-12T23:59:59Z"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
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      "electronicSubmissionPolicy": "allowed"
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    "procurementMethod": "open",
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    "submissionMethodDetails": "Electronic submission via Due North (ProContract)\nhttps://procontract.due-north.com\nTender box reference - DN807799",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-COH-03284666",
      "name": "COASTLINE HOUSING LIMITED",
      "roles": [
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      "address": {
        "region": "UKK30",
        "country": "GB",
        "locality": "Redruth",
        "postalCode": "TR15 3RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Coastline House 4 Barncoose Gateway Park"
      },
      "details": {
        "url": "https://www.coastlinehousing.co.uk/",
        "classifications": [
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      "identifier": {
        "id": "03284666",
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      },
      "contactPoint": {
        "email": "gareth.jones@coastlinehousing.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PHYP-7343-GBBP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "010421-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-02-05T12:06:41Z",
  "ocid": "ocds-h6vhtk-0583fb",
  "buyer": {
    "id": "GB-COH-03284666",
    "name": "COASTLINE HOUSING LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-0583fb",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00",
          "maxExtentDate": "2037-03-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK3",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50700000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of building installations"
          }
        ]
      }
    ],
    "title": "Heating Systems Repairs, Servicing and Maintenance Contract",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "- Heating Systems Repairs, Servicing and Maintenance Contract\n-(Update to the original scope of the UK2 PME Notice, published 8th Aug 2025 - Notice identifier: 2025/S 000-047187)\nContracting Authority: Coastline Housing Ltd\nLocation: Cornwall, United Kingdom\nCoastline Housing Ltd is seeking Expressions of Interest (EOIs) from suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings. Coastline has a long track record of achieving 100% compliance in all key areas. The  contract is to be a 24/7/365 provision and target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours.\nScope of Services\nThe contract will cover but could be advertised as separate lots:\nGas Domestic and commercial servicing, testing and repairs\nOil-fired heating systems\nSolid Fuel heating systems\nAir Source Heat Pumps (ASHP)\nGround Source Heat Pumps (GSHP) Including heat networks\nDomestic and commercial gas heating systems\nAssociated commercial heating systems\nThe successful contractor will be responsible for:\nMaintaining 100% regulatory compliance at all times\n24/7/365 emergency call-out services\nPlanned servicing and maintenance\nResponsive repairs\nPlanned replacement programmes\nKey Considerations\nThe incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE).\nThe geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge.\nIn context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential. The ability to identify and prioritise vulnerable customers will be required.\nCoastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts.\nThere is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments.\nContractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard.\nThe contract will be procured under the Procurement Act 2023 and associated Regulations.\nCoastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost.\nThe contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day.\nThis contract presently includes a penalty of up to £100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract.\nMinimum Requirements\nInterested suppliers must demonstrate:\nProven experience in delivering similar services across all areas of work and specified system types.\nRelevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS)\nCapacity to manage emergency response and high-volume service delivery\nA commitment to ensure that Coastline meets all Regulatory standards.\nA commitment to compliance, quality assurance, and customer service.\nCoastline would like to invite non-committal Expressions of Interest to gauge market interest in this opportunity.\nHow to Submit an Expression of Interest (EOI)\nPlease submit your EOI by 16/02/2026 to gareth.jones@coastlinehousing.co.uk\nYour submission must include:\nCompany name and contact details\nSummary of relevant experience and capabilities\nConfirmation of capacity to deliver across all areas of this work\nEvidence of all necessary accreditations (e.g., Gas Safe, OFTEC, MCS, NICEIC, NAPIT)\nEvidence of supporting Corgi QAS business accreditation\nA statement confirming understanding of TUPE obligations, including how you will effectively resource this contract in the event that TUPE cannot be relied upon.\nNext Steps\nFollowing the PME/EOI stage, suppliers will be invited to participate in the full tender process (currently planned for W/C 23rd Feb). Further details, including the Invitation to Tender (ITT), will be issued at that stage.",
    "communication": {
      "futureNoticeDate": "2026-02-23T23:59:59Z"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-03284666",
      "name": "COASTLINE HOUSING LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK30",
        "country": "GB",
        "locality": "Redruth",
        "postalCode": "TR15 3RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Coastline House 4 Barncoose Gateway Park"
      },
      "details": {
        "url": "https://www.coastlinehousing.co.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "03284666",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "name": "Gareth Jones",
        "email": "gareth.jones@coastlinehousing.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PHYP-7343-GBBP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "010421-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/010421-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-02-05T12:06:41Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-02-16T23:59:59Z",
        "description": "Coastline Housing are keen to receive Expressions of Interest (EOI) to gauge market interest in this opportunity.\nHow to Submit an Expression of Interest (EOI)\nPlease submit your EOI by 16/02/2026 to \ngareth.jones@coastlinehousing.co.uk\nYour submission must include:\nCompany name and contact details\nSummary of relevant experience and capabilities\nConfirmation of capacity to deliver across all areas of this work\nEvidence of all necessary accreditations (e.g., Gas Safe, OFTEC, MCS, NICEIC, NAPIT)\nEvidence of supporting Corgi QAS business accreditation\nA statement confirming understanding of TUPE obligations, including how you will effectively resource this contract in the event that TUPE cannot be relied upon.\nNext Steps\nFollowing the EOI stage, suppliers will be invited to participate in the full tender process (W/C 23rd Feb). Further details, including the Invitation to Tender (ITT), will be issued at\nthat stage."
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "047187-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-08-08T10:57:28+01:00",
  "ocid": "ocds-h6vhtk-0583fb",
  "buyer": {
    "id": "GB-COH-03284666",
    "name": "COASTLINE HOUSING LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-0583fb",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2032-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00",
          "maxExtentDate": "2037-03-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKK30",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "50700000",
            "scheme": "CPV",
            "description": "Repair and maintenance services of building installations"
          }
        ]
      }
    ],
    "title": "Electrical Testing and Responsive Repairs, Heating Systems Repairs, Servicing and Maintenance Contract",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Contracting Authority: Coastline Housing Ltd \nLocation: Cornwall, United Kingdom \nCoastline Housing Ltd is seeking Expressions of Interest (EOIs) from suitably qualified and experienced contractors for a broad and complex contract for the provision of comprehensive electrical testing and heating system services/repairs across its diverse property portfolio, comprising approximately 5,000 residential homes and 5 commercial buildings.  Coastline has a long track record of achieving 100% compliance in all key areas and the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs, with all repairs to be complete within 24 hours.  Scope of Services \nThe contract will cover: \nDomestic and commercial electrical system testing and repairs \nOil-fired heating systems \nSolid Fuel heating systems \nAir Source Heat Pumps (ASHP) \nGround Source Heat Pumps (GSHP) \nDomestic and commercial gas heating systems \nAssociated commercial heating systems \nThe successful contractor will be responsible for: \nMaintaining 100% regulatory compliance at all times \n24/7/365 emergency call-out services \nPlanned servicing and maintenance \nResponsive repairs \nKey Considerations \nThe incumbent provider is an employee-owned trust. Bidders should consider any potential implications under the Transfer of Undertakings (Protection of Employment) Regulations (TUPE). \nThe geographical spread of properties across Cornwall presents logistical and operational challenges that require robust planning and local knowledge.  In context, the current contract has a 24/7/365 target time of 2 hours attendance for priority repairs so a locally based team will be essential.  The ability to identify and prioritise vulnerable customers will be required. \nCoastline uses gas capping as an absolute last resort and there will be a requirement for the contractor to strive continuously in the event of access refusals, including the provision of full evidence of access attempts. \nThere is a strong emphasis on social value, sustainability, and local economic impact, which may require additional reporting and commitments. Contractors will be expected to demonstrate alignment with these priorities including adherence to a zero to landfill standard \nThe contract will be procured under the Procurement Act and associated Regulations. \nCoastline is a Corgi QAS Accredited Business, and the contractor will be required to support retention of this standard at no additional cost. \nThe contractor will be required to access Coastline's online portal to provide all necessary documentation and confirm completion of all works before the end of every working day. \nThis contract presently includes a penalty of up to £100,000 per month for failure to achieve minimum levels of acceptable performance and a similar arrangement will be included in any future contract. \nMinimum Requirements \nInterested suppliers must demonstrate: \nProven experience in delivering similar services across all areas of work and specified system types \nRelevant industry accreditations (e.g., HETAS, NICEIC, Gas Safe, OFTEC, MCS) \nCapacity to manage emergency response and high-volume service delivery \nA commitment to ensure that Coastline meets all Regulatory standards A commitment to compliance, quality assurance, and customer service \nHow to Submit an Expression of Interest (EOI) \nPlease submit your EOI by  15/08/2025 to gareth.jones@coastlinehousing.co.uk \nYour submission must include: \nCompany name and contact details \nSummary of relevant experience and capabilities \nConfirmation of capacity to deliver across all areas of this work \nEvidence of all necessary accreditations (e.g., Gas Safe, OFTEC, MCS, NICEIC, NAPIT)   \nEvidence of supporting Corgi QAS business accreditation \nA statement confirming understanding of TUPE obligations, including how you will effectively resource this contract in the event that TUPE cannot be relied upon. \nNext Steps \nFollowing the EOI stage, a shortlist of suppliers will be invited to participate in the full tender process. Further details, including the Invitation to Tender (ITT), will be issued at that stage.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-03284666",
      "name": "COASTLINE HOUSING LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK30",
        "country": "GB",
        "locality": "Redruth",
        "postalCode": "TR15 3RQ",
        "countryName": "United Kingdom",
        "streetAddress": "Coastline House 4 Barncoose Gateway Park"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "03284666",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "gareth.jones@coastlinehousing.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PHYP-7343-GBBP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "047187-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/047187-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-08-08T10:57:28+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-08-15T23:59:59+01:00",
        "description": "As per Expression of Interest notice"
      }
    ]
  },
  "initiationType": "tender"
}