Official UK procurement notice
ICT Fully Managed Service
Authority: Castle Point Borough Council (Local council)
Sectors: IT Services & Software (72) Delivery: UKNorth East (UKC)North West (UKD)
Published estimate£2,500,000≈ £1.0m / year · £3,000,000 inc. VAT22.7% below published estimate
Submissions closed 17 Nov 2025awarded 24 Apr 2026
Awarded to AUJLA BUSINESS SYSTEMS LIMITED
Contract term 2 yrs 6 moends 30 Sept 2028 · up to 30 Sept 2030 with extensions · starts 1 Apr 2026
What is being bought
Published requirement descriptionCastle Point Borough Council (CPBC) via the Essex Procurement Partnership (EPP) is seeking provision of an ICT Fully Managed Service, designed to enhance the efficiency, responsiveness, and quality of services provided by CPBC
- How the procedure runs: This procurement is covered by the Procurement Act 2023 and Procurement Regulations 2024 using the Competitive Flexible Procedure. This is a 2 stage procedure and further detail in relation to the requirements can be found in the document repository in the Delta e-tendering portal
- No preliminary market engagement: A PIN was published 14/10/2024
CPV: IT services: consulting, software development, Internet and support
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£2,500,000
Pre-qualification & selection criteria (PQQ)1
- Condition of participationshortlisting
Procurement Specific Questionnaire will be used to select supplier to tender including additional questions in the Conditions of Participation - Organisational Standards/Security/Service Levels/
Technology
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published sub-criteria (3)
- Technical Response: 45%
- Commercial Response: 50%
- Social Value: 5%
Published award criteria (3)
- Technical Response: Technical response broken down into 10 sub criterion
- Social Value
- Commercial Response
Conditions of participation1
- Condition of participationshortlisting
Procurement Specific Questionnaire will be used to select supplier to tender including additional questions in the Conditions of Participation - Organisational Standards/Security/Service Levels/
Technology
What this means for your bid
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 17 Oct 2025, 15:28 BST
- Last source update
- 30 Sept 2026, 15:24 BST
- Award evaluation window
- Submission end – 24 Feb 2026
- Authority reference
EPP0128-R1- FTS notice number
2025/S 000-066414- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05cf12Find a Tender
- How it runs
This procurement is covered by the Procurement Act 2023 and Procurement Regulations 2024 using the Competitive Flexible Procedure.
This is a 2 stage procedure and further detail in relation to the requirements can be found in the document repository in the Delta e-tendering portal
How it was run
Official noticeRun through: Delta eSourcing · Who buys & how to bid on Delta
Access & registration note: Free Select account; no DUNS asked at signup
- Requests to participate (first stage)
- 17 Nov 2025, 12:00 GMT
- Submission deadline
- 17 Nov 2025, 12:00 GMT
- Clarification deadline
- 12 Nov 2025, 23:59 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
17 Oct 2025 → 30 Sept 2026 · 8 dates- Tender notice published370 days ago17 Oct 2025, 15:28 BST
- Clarification questions by344 days ago12 Nov 2025, 23:59 GMT
- Submission deadline340 days ago17 Nov 2025, 12:00 GMT
- Award decision expected by240 days ago24 Feb 2026, 23:59 GMT
- Contract starts205 days ago1 Apr 2026, 00:00 BST
- Assessment summaries sent182 days ago24 Apr 2026, 00:00 BST
- Standstill ends169 days ago6 May 2026, 23:59 BST
- Latest notice published22 days ago30 Sept 2026, 15:24 BST
Notice history
6 events · 3 releases on Find a Tender · since 17 Oct 2025- Tender notice published17 Oct 2025, 15:28 BSTUK4
- Contract award notice published24 Apr 2026, 14:16 BSTUK6
- Status changed to complete24 Apr 2026, 14:16 BST
- Contract signature expected22 May 2026, 23:59 BSTscheduled
- Contract details notice published30 Sept 2026, 15:24 BSTUK7
- Procurement method changed30 Sept 2026, 15:24 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £1,933,8581 award exc. VAT
Bids received 32 from SMEs
Contracts signed 1latest 30 Sept 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| AUJLA BUSINESS SYSTEMS LIMITEDEPP0128 - ICT Fully Managed Service25 May 2026 – 30 Sept 2028 · up to 30 Sept 2030Extensions: Contract length will be 30 months with the option to extend for a further 1+1 year which is solely at the discretion of the Council. This period includes an implementation period of 6 months with the service commencing on 1st October 2026 until 30th September 2030. | £1,933,858 | 24 Apr 2026 | Awarded |
Contracts
ICT Fully Managed Service · AUJLA BUSINESS SYSTEMS LIMITED
- Signed
- 30 Sept 2026
- Value
- £1,933,858
- Period
- 1 Oct 2026 – 30 Sept 2028 · up to 30 Sept 2030 with extensions
- Status
- active
- Extensions
- Contract length will be 30 months with the option to extend for a further 1+1 year which is solely at the discretion of the Council. This period includes an implementation period of 6 months with the service commencing on 1st October 2026 until 30th September 2030.
6 agreed KPIs: Service Desk · User Satisfaction · Applications …
- Service Desk, Service Improvement - Incidents reported per use to decline year on year Response Times - 1--% of core hours Resolution Times - 95% calls dealt with within the timescales defined for them
- User Satisfaction, Satisfaction Survey - 100% execution - participation of at least 30 users
- Applications, Application Availability - Business Critical application 100% availability in core hours
- Data, Data Recovery - Business critical data 8 house/Non critical daya 5 days
- Security, Security Management - 0 security breaches
- Asset Management, Asset Register - 97.5% accuracy of the asset register upon audit twice a year
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders | 2 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- AUJLA BUSINESS SYSTEMS LIMITEDAwarded supplier
Official documents & specifications (3)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender