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AwardedFind a Tender · award

Docklands Light Railway Technical Support and Spares Agreement

Buyer: Transport for London →

BuyerTransport for London
StatusAwarded
DeadlineNot published
ValueValue not published
Published27 Oct 2025

What is being bought

Technical support and spares provision for the signalling system deployed on the Docklands Light Railway network. The Contract length will be 3 years with an option to extend by up to 1 year. The scope of the Service provisions includes: - Hitachi technical office support - Seltrac Failure Notice investigations - Maintenance support - System Monitoring - Technical Training and Mentoring - Spares and Repairs Service - Asset life roadmap support - Obsolescence management support - Cyber security provisions.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThe reasons for a single source award pursuant to the direct award justifications set out in paragraph 5 of Schedule 5 of the Procurement Act 2023 are as follows: 1. Hitachi is the only supplier capable of providing the required services to maintain the DLR signalling system as they own the intellectual property rights (IPR) in that system, including the hardware and software for all signalling sub-systems. 2. The DLR signalling system is a bespoke and complex system designed for the DLR. No other operator has the IPR (including access to the source code of the system software), expertise or knowledge required to provide the technical support services for the signalling system. TfL has no contractual right to access the source code for the software and associated IPR. 3. Hitachi will not permit others to access or maintain its software as this would invalidate the safety assurances given by Hitachi, in its capacity as the signalling design authority, that the system is and continues to be fit for purpose and safe to operate. 4. For the reasons explained above, there are no reasonable alternatives to the services required from Hitachi under the support agreement.
Rationale classificationssingleSuppliersIntellectualPropertyExclusiveRights, singleSuppliersTechnicalReasons
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£3,574,097

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-05817c
Latest release ID068493-2025
Latest release timestampMon Oct 27 2025 11:35:13 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
27 Oct 2025award, contract068493-2025
17 Sept 2025award, contract057433-2025
5 Aug 2025award, contract046117-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (3 releases)
27 Oct 2025 · 068493-2025 · award, contract
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17 Sept 2025 · 057433-2025 · award, contract
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      "scheme": "UKPGA"
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    "description": "Technical support and spares provision for the signalling system deployed on the Docklands Light Railway network.\nThe Contract length will be 3 years with an option to extend by up to 1 year. \nThe scope of the Service provisions includes:\n- Hitachi technical office support\n- Seltrac Failure Notice investigations\n- Maintenance support\n- System Monitoring\n- Technical Training and Mentoring\n- Spares and Repairs Service\n- Asset life roadmap support\n- Obsolescence management support\n- Cyber security provisions.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award"
  },
  "parties": [
    {
      "id": "GB-PPON-PHMT-6197-NWNZ",
      "name": "Transport for London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E20 1JN",
        "countryName": "United Kingdom",
        "streetAddress": "5 Endeavour Square"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PHMT-6197-NWNZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "BSFAribaAdministration@tfl.gov.uk"
      }
    },
    {
      "id": "GB-COH-03132438",
      "name": "HITACHI RAIL GTS UK LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1W 1YW",
        "countryName": "United Kingdom",
        "streetAddress": "Quadrant House 4 Thomas More Square"
      },
      "details": {
        "url": "https://www.hitachirail.com/",
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "03132438",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "uk-gts-opp@urbanandmainlines.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PZJZ-4459-WXGL",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
5 Aug 2025 · 046117-2025 · award, contract
{
  "id": "046117-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-08-05T13:37:26+01:00",
  "ocid": "ocds-h6vhtk-05817c",
  "buyer": {
    "id": "GB-PPON-PHMT-6197-NWNZ",
    "name": "Transport for London"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKC",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKD",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKE",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKF",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKG",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKH",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKI",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKJ",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "50220000",
              "scheme": "CPV",
              "description": "Repair, maintenance and associated services related to railways and other equipment"
            }
          ]
        }
      ],
      "value": {
        "amount": 3574097,
        "currency": "GBP",
        "amountGross": 4288916.4
      },
      "status": "pending",
      "options": {
        "description": "Contract will include options to vary within the scope of the following:\n- Additional, omission or substitution of any Services;\n- changes in the type, standard or quality of the Services:\n- changes to the order, sequence or timing of the provision of the Services or any part of the Services;\n- the postponement of any part of the Services desired by the Client; and/or\n- suspension of the Services or any part of the Services."
      },
      "renewal": {
        "description": "Extension to facilitate additional negotiations and discussions which may be required with single source supplier for a new support agreement."
      },
      "documents": [
        {
          "id": "046117-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/046117-2025",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2025-08-05T13:37:26+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-03132438",
          "name": "HITACHI RAIL GTS UK LIMITED"
        }
      ],
      "hasOptions": true,
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2025-10-01T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2028-10-01T23:59:59+01:00",
        "startDate": "2025-10-01T00:00:00+01:00",
        "maxExtentDate": "2029-10-01T23:59:59+01:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-05817c",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Docklands Light Railway Technical Support and Spares Agreement 2025-2028",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Technical support and spares provision for the signalling system deployed on the Docklands Light Railway network. \nThe scope of the provision includes:\n- Hitachi technical office support\n- Seltrac Failure Notice investigations\n- Maintenance support\n- System Monitoring\n- Technical Training and Mentoring\n- Spares and Repairs Service\n- Asset life roadmap support\n- Obsolescence management support\n- Cyber security provisions.\nValue of the award is estimated to be £3,574,097",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Hitachi is the only supplier capable of providing the required services to maintain the DLR signalling system as they own the intellectual property rights (IPR) in that system, including the hardware and software for all signalling sub-systems. \nHitachi will not permit others to access or maintain its software as this would invalidate the safety assurances given by Hitachi, in its capacity as the signalling design authority, that the system is and continues to be fit for purpose and safe to operate.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersIntellectualPropertyExclusiveRights"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-PPON-PHMT-6197-NWNZ",
      "name": "Transport for London",
      "roles": [
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      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "E20 1JN",
        "countryName": "United Kingdom",
        "streetAddress": "5 Endeavour Square"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PHMT-6197-NWNZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "BSFAribaAdministration@tfl.gov.uk"
      }
    },
    {
      "id": "GB-COH-03132438",
      "name": "HITACHI RAIL GTS UK LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1W 1YW",
        "countryName": "United Kingdom",
        "streetAddress": "Quadrant House 4 Thomas More Square"
      },
      "details": {
        "url": "https://www.hitachirail.com/",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "03132438",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "uk-gts-opp@urbanandmainlines.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PZJZ-4459-WXGL",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}