Official UK procurement notice
Digital Platform · Netcall Technology Limited for Central Bedfordshire Council (Jul 2026)
Authority: Central Bedfordshire Council (Local council)
What is being bought
Published requirement descriptionThe contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Award under framework
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Call-off under a framework
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 29 Jul 2026, 09:30 BST
- Last source update
- 29 Jul 2026, 20:02 BST
- Authority reference
CBC-2010-EXF-DA-SM- FTS notice number
2026/S 000-071938- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06d600Find a Tender
- Call-off under framework Patient/Citizen Communication, Engagement & Hybrid Mail Solutions
Notice history
3 events · 2 releases on Find a Tender · since 29 Jul 2026- Contract award notice published29 Jul 2026, 09:30 BSTUK6
- Contract details notice published29 Jul 2026, 20:02 BSTUK7
- Contract signature expected29 Jul 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Netcall Technology Limited29 Jul 2026 – 3 Jul 2029 · up to 3 Jul 2033Extensions: initial 3-year term with one optional 2-year extension and two optional 1-year extensions (3+2+1+1). | £1,395,369 | 20 Jun 2026 | Awarded |
Contracts
Contract 1 · Netcall Technology Limited
- Signed
- 2 Jul 2026
- Value
- £1,395,369
- Period
- 29 Jul 2026 – 3 Jul 2029 · up to 3 Jul 2033 with extensions
- Status
- active
- Extensions
- The contract may be extended at the Council's discretion by one optional period of up to 24 months, followed by up to two further optional periods of up to 12 months each, subject to satisfactory performance, continued business need and the necessary approvals.
No agreed KPIs: KPIs will be developed and agreed as part of the contract mobilisation and incorporated into the contract management plan. They will include measures relating to system availability, support performance, implementation milestones and continuous improvement.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- NETCALL TECHNOLOGY LIMITEDAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender