Digital Delivery Partner Consultancy

{
  "id": "023167-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-03-13T16:02:46Z",
  "ocid": "ocds-h6vhtk-066a3c",
  "buyer": {
    "id": "GB-PPON-PVRH-3373-HNXR",
    "name": "Housing Ombudsman Service"
  },
  "tender": {
    "id": "HOS0069",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2026-11-28T23:59:59Z",
          "startDate": "2026-05-29T00:00:00+01:00",
          "maxExtentDate": "2027-05-28T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "73200000",
            "scheme": "CPV",
            "description": "Research and development consultancy services"
          },
          {
            "id": "73300000",
            "scheme": "CPV",
            "description": "Design and execution of research and development"
          },
          {
            "id": "79400000",
            "scheme": "CPV",
            "description": "Business and management consultancy and related services"
          }
        ]
      }
    ],
    "title": "Digital Delivery Partner Consultancy",
    "value": {
      "amount": 125000,
      "currency": "GBP",
      "amountGross": 150000
    },
    "status": "planning",
    "amendments": [
      {
        "id": "023167-2026",
        "description": "Updated information for Early Market Engagement participation."
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Housing Ombudsman Service (HOS) intends to conduct preliminary market engagement to inform a forthcoming further competition under Crown Commercial Service Digital Outcomes & Specialists 7 (RM1043.9), Lot 1 (Digital Outcomes). The engagement will help refine the outcomes, delivery approach, commercial model, and procurement timetable for an outcome-based digital delivery requirement.\nThe Housing Ombudsman Service (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy.\n•\tProvide an excellent, person-centred service\n•\tDrive positive local complaint handling cultures\n•\tSupport better services through our insights, data and intelligence\n•\tOrganisation Design: Systems (Strategic Enabler)\nTo help define the requirements and understand the potential of a new suite of digital tools, HOS requires the support of a Digital Delivery Partner who can facilitate and complement our in-house knowledge and expertise.\nIndicative requirement (high-level outcomes)\nThe deliverables have been split into two work packages, which are closely aligned with project stages: Discover, Design, Delivery & Transition.\nA.\tDiscovery & Design (including quick wins)\nB.\tDelivery & Transition\nThese work packages will be procured separately and sequentially so that the specification and requirements of any new system(s) delivered under Work Package B benefit from the findings of Discovery & Design. This Preliminary Market Engagement is specifically for Work Package A.\nTo ensure momentum, positive engagement and early benefit realisation, Work Package A includes a requirement for the identification and delivery of 'quick wins'. These are likely to be delivered through existing system optimisation and the potential use of AI and automation, rather than through the wholesale replacement of existing digital infrastructure.\nWork Package A: Discovery & Design\nThis work package covers the activities and artefacts required to fully understand the opportunities, risks, costs and benefits associated with a range of options for recommissioning HOS' customer-facing digital infrastructure. This is the first work package to be procured, and on delivery, HOS will be able to define its integrated customer 'front door' requirements in a way that supports a new Target Operating Model, aligns with key strategic plans, and delivers measurable benefits to the organisation.\nWork Package A will also provide funding for quick wins identified by the digital delivery partner and validated by the services impacted. These will be enhancements to existing systems that provide rapid returns on investment (Resource Savings) and/or measurable improvements to current ways of working (Greater Productivity; Improved User Experience; Improved Conversion Rate) and will be subject to further funding approval.\nWork Package A: Summary Table of Deliverables\nReference \tDescription of Deliverable\nA1 \tValidation and enhancement of Work Package B outcomes\nA2 \tApproved Scope of Works\nA3 \tRisk and Opportunity assessment\nA4 \tBenefits Profiles - baselines, measures and targets\nA5 \tWork Package B delivery resource requirements\nA6 \tQuick Wins and System Optimisations\nA7 \tOptions appraisal, costs and recommendation for Work Package B",
    "aboveThreshold": false,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PVRH-3373-HNXR",
      "name": "Housing Ombudsman Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E14 4PU",
        "countryName": "United Kingdom",
        "streetAddress": "10 South Colonnade, Canary Wharf"
      },
      "details": {
        "url": "http://www.housing-ombudsman.org.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PVRH-3373-HNXR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "ddp-procurement@housing-ombudsman.org.uk",
        "telephone": "0300 111 3000"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "023167-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/023167-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-03-13T16:02:46Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-04-03T23:59:59+01:00",
        "description": "The Authority proposes the following engagement activities:\n•\tMarket engagement webinar: (23rd March 2026, 11am, virtual)\n•\tClarification period: (24th March - 31st  March 2026, 5pm, electronic)\n•\tClarification responses published: (1st - 3rd April, 2026 electronic)\nIf you would like to attend the Market engagement webinar, please confirm your interest via email by Friday 20th March, 2026 including the name, role, and email address of the attendee(s) from your organisation to:\n ddp-procurement@housing-ombudsman.org.uk\nA meeting invite will then be sent confirming  your place at the webinar.\nParticipation in this session is voluntary and will not form part of any formal evaluation process. Attendance will not provide any advantage in any subsequent procurement.\nAll clarifications and expressions of interest must be submitted to the same email address above for the requirement."
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "023148-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-03-13T15:48:37Z",
  "ocid": "ocds-h6vhtk-066a3c",
  "buyer": {
    "id": "GB-PPON-PVRH-3373-HNXR",
    "name": "Housing Ombudsman Service"
  },
  "tender": {
    "id": "HOS0069",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2026-11-28T23:59:59Z",
          "startDate": "2026-05-29T00:00:00+01:00",
          "maxExtentDate": "2027-05-28T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72200000",
            "scheme": "CPV",
            "description": "Software programming and consultancy services"
          },
          {
            "id": "73200000",
            "scheme": "CPV",
            "description": "Research and development consultancy services"
          },
          {
            "id": "73300000",
            "scheme": "CPV",
            "description": "Design and execution of research and development"
          },
          {
            "id": "79400000",
            "scheme": "CPV",
            "description": "Business and management consultancy and related services"
          }
        ]
      }
    ],
    "title": "Digital Delivery Partner Consultancy",
    "value": {
      "amount": 125000,
      "currency": "GBP",
      "amountGross": 150000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Housing Ombudsman Service (HOS) intends to conduct preliminary market engagement to inform a forthcoming further competition under Crown Commercial Service Digital Outcomes & Specialists 7 (RM1043.9), Lot 1 (Digital Outcomes). The engagement will help refine the outcomes, delivery approach, commercial model, and procurement timetable for an outcome-based digital delivery requirement.\nThe Housing Ombudsman Service (HOS) is considering options to recommission its patchwork of customer-facing software, introducing an integrated customer 'front door' that better supports existing and future strategic priorities, including the possibility of a major expansion of its service to the Private Rented Sector (PRS). The project directly supports the following strategic aims listed in the 26/27 business case and 2030 corporate strategy. \n•\tProvide an excellent, person-centred service \n•\tDrive positive local complaint handling cultures \n•\tSupport better services through our insights, data and intelligence \n•\tOrganisation Design: Systems (Strategic Enabler) \nTo help define the requirements and understand the potential of a new suite of digital tools, HOS requires the support of a Digital Delivery Partner who can facilitate and complement our in-house knowledge and expertise.\nIndicative requirement (high-level outcomes)\nThe deliverables have been split into two work packages, which are closely aligned with project stages: Discover, Design, Delivery & Transition. \nA.\tDiscovery & Design (including quick wins) \nB.\tDelivery & Transition \nThese work packages will be procured separately and sequentially so that the specification and requirements of any new system(s) delivered under Work Package B benefit from the findings of Discovery & Design. This Preliminary Market Engagement is specifically for Work Package A.\nTo ensure momentum, positive engagement and early benefit realisation, Work Package A includes a requirement for the identification and delivery of 'quick wins'. These are likely to be delivered through existing system optimisation and the potential use of AI and automation, rather than through the wholesale replacement of existing digital infrastructure. \nWork Package A: Discovery & Design \nThis work package covers the activities and artefacts required to fully understand the opportunities, risks, costs and benefits associated with a range of options for recommissioning HOS' customer-facing digital infrastructure. This is the first work package to be procured, and on delivery, HOS will be able to define its integrated customer 'front door' requirements in a way that supports a new Target Operating Model, aligns with key strategic plans, and delivers measurable benefits to the organisation.    \nWork Package A will also provide funding for quick wins identified by the digital delivery partner and validated by the services impacted. These will be enhancements to existing systems that provide rapid returns on investment (Resource Savings) and/or measurable improvements to current ways of working (Greater Productivity; Improved User Experience; Improved Conversion Rate) and will be subject to further funding approval.\nWork Package A: Summary Table of Deliverables \nReference \tDescription of Deliverable \nA1 \tValidation and enhancement of Work Package B outcomes \nA2 \tApproved Scope of Works \nA3 \tRisk and Opportunity assessment \nA4 \tBenefits Profiles - baselines, measures and targets \nA5 \tWork Package B delivery resource requirements \nA6 \tQuick Wins and System Optimisations \nA7 \tOptions appraisal, costs and recommendation for Work Package B",
    "aboveThreshold": false,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PVRH-3373-HNXR",
      "name": "Housing Ombudsman Service",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E14 4PU",
        "countryName": "United Kingdom",
        "streetAddress": "10 South Colonnade, Canary Wharf"
      },
      "details": {
        "url": "http://www.housing-ombudsman.org.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PVRH-3373-HNXR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "ddp-procurement@housing-ombudsman.org.uk",
        "telephone": "0300 111 3000"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "023148-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/023148-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-03-13T15:48:37Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-04-03T23:59:59+01:00",
        "description": "The Authority proposes the following engagement activities:\n•\tMarket engagement webinar: (23rd March 2026, 11am, virtual)\n•\tClarification period: (24th March - 31st  March 2026, 5pm, electronic) \n•\tClarification responses published: (1st - 3rd April, 2026 electronic) \nTo confirm your attendance for the Market engagement webinar, please email your full name, organisation and role to:\n                        ddp-procurement@housing-ombudsman.org.uk\nA meeting invite will be sent to you confirming  your place at the webinar. \nAll clarifications and expressions of interest must be submitted to the same email address above for the requirement."
      }
    ]
  },
  "initiationType": "tender"
}