Find a TenderOpen admission Tender notice
Published 9 Sept 2026, 12:03 BST

Official UK procurement notice

Debt Collection · UK public procurement notice

Authority: United Utilities Water Limited (Public body)

Framework agreement5 lotsServicesCompetitive flexible procedureAbove thresholdUtilitiesSME suitable
Framework ceiling (notional)£43,554,267total for 5 lots · framework ceiling, not attributable revenue
Admission open until 29 Dec 202616:00 GMT · period end, not a bid countdown
Clarification cut-off 2 Oct 2026questions to the authority
Framework period 3 yrsends 30 Sept 2030 · up to 30 Sept 2035 with extensions · starts 1 Oct 2027

What is being bought5 lots · detail below

Published requirement description

The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

  • How the procedure runs: The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

CPV: Collection agency services

How this framework works

From the published notice
Type
Open framework
Call-offs
every call-off is a further competition among the appointed suppliers
Framework period
3 yrs · up to 8 yrs from 1 Oct 2027
Who may buy through it

Establishing party only

Published description of the framework

Commercial - 50% Technical 50%

Lots and requirements (5)Procurement structure

5 lots · all with a published value · same evaluation weights on every lot
Lot #1Live, vulnerable & leaver FARenewal 3 yrsSMEPublished value£14,160,648

Live, vulnerable & leaver FA The scope of this service will be for the supply of live, vulnerable and leaver FA services Activities: - Live debt 1st placement -Live debt 2nd placement -Leaver FA debt 1st placement -Leaver FA debt 2nd placement -Live debt early collection -Vulnerable Customer

Contract period: 1 Oct 2027 – 30 Sept 2030 (3 yrs) · up to 30 Sept 2035 with extensionsValue: £14,160,648 exc. VAT · £16,992,778 inc. VAT
Eligibility: SME eligible
Extensions: An initial term of 3 years, with the option to extend for a maximum term of 8 years.

Who is likely to bid for this lot ↓

Lot #2BPO Outbound service (1)Renewal 3 yrsSMEPublished value£5,481,359

BPO Outbound service The scope of this service will be to Provide a White Label service to UU. The supplier should provide UU with expert outbound dialling collection activities.

Contract period: 1 Oct 2027 – 30 Sept 2030 (3 yrs) · up to 30 Sept 2035 with extensionsValue: £5,481,359 exc. VAT · £6,577,631 inc. VAT
Eligibility: SME eligible
Extensions: An initial term of 3 years, with the option to extend for a maximum term of 8 years.

Who is likely to bid for this lot ↓

Lot #3Trace & collection final debt (1)Renewal 3 yrsSMEPublished value£2,959,324

Trace & collection final debt The scope of this service will be for the supply of Trace and collection final debt services Activities: -Leaver debt NFA 1st placement -Leaver debt NFA 2nd placement -Leaver debt NFA 3rd placement -Low value leaver

Contract period: 1 Oct 2027 – 30 Sept 2030 (3 yrs) · up to 30 Sept 2035 with extensionsValue: £2,959,324 exc. VAT · £3,551,189 inc. VAT
Eligibility: SME eligible
Extensions: An initial term of 3 years, with the option to extend for a maximum term of 8 years.

Who is likely to bid for this lot ↓

Lot #4Tertiary & Reconnect (1)Renewal 3 yrsSMEPublished value£20,553,617

Tertiary & Reconnect The scope of this service will be for the supply of Tertiary and reconnect services -Live debt 3rd placement (Tertiary doorstep visits) -Live debt for affordability reconnect visits

Contract period: 1 Oct 2027 – 30 Sept 2030 (3 yrs) · up to 30 Sept 2035 with extensionsValue: £20,553,617 exc. VAT · £24,664,341 inc. VAT
Delivery: North WestEligibility: SME eligible
Extensions: An initial term of 3 years, with the option to extend for a maximum term of 8 years.

Who is likely to bid for this lot ↓

Lot #5Probate services/deceased (1)Renewal 3 yrsSMEPublished value£399,316

Probate services/Deceased The scope of this service will be for the supply of probate services/deceased -Specialist probate recovery services

Contract period: 1 Oct 2027 – 30 Sept 2030 (3 yrs) · up to 30 Sept 2035 with extensionsValue: £399,316 exc. VAT · £479,179 inc. VAT
Eligibility: SME eligible
Extensions: An initial term of 3 years, with the option to extend for a maximum term of 8 years.

Who is likely to bid for this lot ↓

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids are scored · same split on all 5 lots
Quality: 50%Price: 50%
Published sub-criteria (2)
  • Technical: 50%
  • Commercial: 50%
Published award criteria (2)
  • Technical
  • Commercial
What this means for your bid
  • Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
  • “Debt Collection” is a framework: the contest is a place on its panel, not a single contract: each call-off is a further competition, so the pricing contest starts after appointment.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Competition analysis · published record, not a forecast of who will bid

How United Utilities Water Limited buys Collection agency services (CPV 7994), and who usually turns up

United Utilities Water Limited’s published record next to the market for the same work. Compared with other frameworks and DPS only. Whole-market view: Collection agency services (CPV 7994) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerUnited Utilities Water Limited · all categories
What to do with it
How often do SMEs win?
i

How often small and medium firms win.

Share of awards where the winner’s size is known.

The counts under this question show how many awards have a known supplier size.

Last 36 months.

Buyer: 44 of 69 known-size awards · market: CPV 7994 · UK-wide, n=6
64%83%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

How often local firms win similar work.

Winners with a registered address in the delivery region, out of awards with a known address.

Local means the winner is registered in the region where that award was delivered.

A local branch does not count if the registered address is elsewhere.

Last 36 months.

Buyer: 37 of 60 known-location awards · market: CPV 7994 · UK-wide, n=10
62%90%

Most of this buyer’s recorded winners were registered in the region where that award was delivered.

How long to a decision?
i

How long buyers here take to decide after bids close.

Middle value in days from the bid deadline to the award date, on competitions that published both.

Only decided tenders count, so slow ones still waiting are not in.

Last 36 months.

Buyer: 13 decided notices · market: division 79 · North West England, n=33
110 days72 days

Half of these awards have an award date within 110 days of the bid deadline.

How often single-bid or direct?
i

How often work is awarded with no recorded rival.

Direct awards and tenders where every published lot count shows one bid.

Both shares are minimums: some awards have no bid count.

Thin markets produce this too; it is not proof of a tailored specification.

Last 36 months.

Buyer: at least 3 of 21 procurements with awards had no recorded rival · market: division 79 · North West England, n=39
14%36%

Missing bid counts may hide more single-bid awards. This share is a minimum.

How many bids did past lots attract?

i

How many bids past lots received.

Each colour is a bid-count range. Only competed lots with a published count are included.

Past bids do not predict this tender.

Last 36 months.

This buyer9 lots with bid counts · all categories
0% had one bid
The market12 lots with bid counts · CPV 7994 · UK-wide
0% had one bid
Buyer / market · select a colour for counts
1 bid0% / 0%
Buyer: 0 of 9 lots with published bid counts. Market: 0 of 12 lots with published bid counts.
2–30% / 83%
Buyer: 0 of 9 lots with published bid counts. Market: 10 of 12 lots with published bid counts.
4–678% / 0%
Buyer: 7 of 9 lots with published bid counts. Market: 0 of 12 lots with published bid counts.
7+22% / 17%
Buyer: 2 of 9 lots with published bid counts. Market: 2 of 12 lots with published bid counts.

How did awards compare with estimates?

i

Where winning prices landed against estimates.

Each colour shows awards below, close to or above the published estimate, one lot at a time.

On a framework or DPS, prices are agreed when work is called off.

Past prices are a guide, not a bid price.

Last 36 months.

Not comparable on a framework or DPS: the price is set later, on each call-off.

2

Assess each lot
i

What past awards tell you about each lot.

See the forecast, this buyer’s earlier suppliers and firms with relevant wins.

No supplier is confirmed as a bidder.

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1Live, vulnerable & leaver FACPV 799436 monthsSME suitablePublished estimate£14m
Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.

A forecast, not a list of bidders.

4expected bids0% chance of a single bid
similar past contests in this category: 119
Forecast chances for this lot
1 bid0%
Chance this lot gets 1 bid: 0%. This is a forecast.
2–322%
Chance this lot gets 2–3: 22%. This is a forecast.
4–640%
Chance this lot gets 4–6: 40%. This is a forecast.
7+38%
Chance this lot gets 7+: 38%. This is a forecast.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Priced at call-off
On a framework or DPS the price is agreed on each call-off, so there is no award price to forecast here: the published figure is a ceiling.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

SupplierThis buyer’s earlier contractLotAward valueWhy listed
Efficio LtdWorked for this buyerExternal Procurement and Commercial Supportended Aug 2026—£1.3mSimilar wording and category

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

SupplierWon in this categoryLive contractsAward vs estimate
Buyer regular5 wins in North West England4 panel places
£9.6m13 awards in 36m · last 3 months ago4 live · £7.7m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

10% above n=1
1 win in North West England1 panel places
£885k6 awards in 36m · last 2 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
1 win in North West England
£885k2 awards in 36m · last 5 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
1 win in North West England
£110k2 awards in 36m · last 3 months ago2 live · £110k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
2 panel places
£11m3 awards in 36m · last 1 months agoNone on fileat estimate n=1
Lot #2BPO Outbound service (1)CPV 799436 monthsSME suitablePublished estimate£5.5m
Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.

A forecast, not a list of bidders.

4expected bids0% chance of a single bid
similar past contests in this category: 119
Forecast chances for this lot
1 bid0%
Chance this lot gets 1 bid: 0%. This is a forecast.
2–334%
Chance this lot gets 2–3: 34%. This is a forecast.
4–636%
Chance this lot gets 4–6: 36%. This is a forecast.
7+30%
Chance this lot gets 7+: 30%. This is a forecast.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Priced at call-off
On a framework or DPS the price is agreed on each call-off, so there is no award price to forecast here: the published figure is a ceiling.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

SupplierThis buyer’s earlier contractLotAward valueWhy listed
Efficio LtdWorked for this buyerExternal Procurement and Commercial Supportended Aug 2026—£1.3mSimilar wording and category
Trinity McQueenWorked for this buyerPRO004373 Customer Market Research Servicesnotice published Mar 2023Generalist/ Full service Quantitative and Qualitative—Similar wording and category
Walnut UnlimitedWorked for this buyerPRO004373 Customer Market Research Servicesnotice published Mar 2023Generalist/ Full service Quantitative and Qualitative—Similar wording and category
DJS Research LtdWorked for this buyerPRO004373 Customer Market Research Servicesnotice published Mar 2023Generalist/ Full service Quantitative and Qualitative—Similar wording and category
CONCENTRIX TSC UK LTDWorked for this buyerPRO004931-Services-Contract-Contact Centre Resourcesruns to Dec 2026—£6.6mSimilar wording and category

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

SupplierWon in this categoryLive contractsAward vs estimate
Buyer regular5 wins in North West England4 panel places
£9.6m13 awards in 36m · last 3 months ago4 live · £7.7m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

10% above n=1
1 win in North West England3 panel places
£55m9 awards in 36m · last 3 months ago2 live · £44m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

16% below n=2
4 wins in North West England2 panel places
£2.0m19 awards in 36m · last 2 months ago4 live · £950k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

9% below n=9
2 wins in North West England
£1.2m5 awards in 36m · last 3 months ago1 live · £32k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

4% above n=2
1 win in North West England
£110k2 awards in 36m · last 3 months ago2 live · £110k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
Lot #3Trace & collection final debt (1)CPV 799436 monthsSME suitablePublished estimate£3.0m
Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.

A forecast, not a list of bidders.

4expected bids0% chance of a single bid
similar past contests in this category: 119
Forecast chances for this lot
1 bid0%
Chance this lot gets 1 bid: 0%. This is a forecast.
2–341%
Chance this lot gets 2–3: 41%. This is a forecast.
4–632%
Chance this lot gets 4–6: 32%. This is a forecast.
7+27%
Chance this lot gets 7+: 27%. This is a forecast.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Priced at call-off
On a framework or DPS the price is agreed on each call-off, so there is no award price to forecast here: the published figure is a ceiling.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

No earlier contract of this buyer matches this lot on the published record.

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

SupplierWon in this categoryLive contractsAward vs estimate
1 win in North West England1 panel places
£885k6 awards in 36m · last 2 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
1 win in North West England
£885k2 awards in 36m · last 5 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
1 win in North West England
£110k2 awards in 36m · last 3 months ago2 live · £110k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
2 panel places
£11m3 awards in 36m · last 1 months agoNone on fileat estimate n=1
1 win in North West England
£534k3 awards in 36m · last 21 months ago1 live
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
Lot #4Tertiary & Reconnect (1)CPV 799436 monthsSME suitablePublished estimate£21m
Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.

A forecast, not a list of bidders.

5expected bids0% chance of a single bid
similar past contests in this category: 119
Forecast chances for this lot
1 bid0%
Chance this lot gets 1 bid: 0%. This is a forecast.
2–327%
Chance this lot gets 2–3: 27%. This is a forecast.
4–632%
Chance this lot gets 4–6: 32%. This is a forecast.
7+41%
Chance this lot gets 7+: 41%. This is a forecast.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Priced at call-off
On a framework or DPS the price is agreed on each call-off, so there is no award price to forecast here: the published figure is a ceiling.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

SupplierThis buyer’s earlier contractLotAward valueWhy listed
Efficio LtdWorked for this buyerExternal Procurement and Commercial Supportended Aug 2026—£1.3mSimilar wording and category
CONCENTRIX TSC UK LTDWorked for this buyerPRO004931-Services-Contract-Contact Centre Resourcesruns to Dec 2026—£6.6mSimilar wording and category

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

SupplierWon in this categoryLive contractsAward vs estimate
Buyer regular5 wins in North West England4 panel places
£9.6m13 awards in 36m · last 3 months ago4 live · £7.7m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

10% above n=1
1 win in North West England
£110k2 awards in 36m · last 3 months ago2 live · £110k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
1 win in North West England
£100k1 awards in 36m · last 11 months ago1 live · £100k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
2 panel places
£11m3 awards in 36m · last 1 months agoNone on fileat estimate n=1
1 win in North West England
£534k3 awards in 36m · last 21 months ago1 live
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
Lot #5Probate services/deceased (1)CPV 799436 monthsSME suitablePublished estimate£399k
Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.

A forecast, not a list of bidders.

3expected bids0% chance of a single bid
similar past contests in this category: 119
Forecast chances for this lot
1 bid0%
Chance this lot gets 1 bid: 0%. This is a forecast.
2–346%
Chance this lot gets 2–3: 46%. This is a forecast.
4–632%
Chance this lot gets 4–6: 32%. This is a forecast.
7+21%
Chance this lot gets 7+: 21%. This is a forecast.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—Priced at call-off
On a framework or DPS the price is agreed on each call-off, so there is no award price to forecast here: the published figure is a ceiling.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

SupplierThis buyer’s earlier contractLotAward valueWhy listed
Efficio LtdWorked for this buyerExternal Procurement and Commercial Supportended Aug 2026—£1.3mSimilar wording and category

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

SupplierWon in this categoryLive contractsAward vs estimate
Buyer regular5 wins in North West England4 panel places
£9.6m13 awards in 36m · last 3 months ago4 live · £7.7m
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

10% above n=1
1 win in North West England2 panel places
£941k10 awards in 36m · last 3 months ago1 live · £15k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

17% below n=1
1 win in North West England1 panel places
£885k6 awards in 36m · last 2 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
1 win in North West England
£885k2 awards in 36m · last 5 months ago2 live · £885k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

no comparable pairs
1 win in North West England
£110k2 awards in 36m · last 3 months ago2 live · £110k
i

Public contracts this supplier still holds.

Its awards whose published end date is still in the future, with their values. Many contracts publish no end date, so this is a floor, not the whole book.

Unexpired says nothing about spare capacity.

at estimate n=1
About this data
  • Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
  • Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
  • Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
  • Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Open admission
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Framework agreement
Who may use this agreement
Establishing party only
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
9 Sept 2026, 12:03 BST
Last source update
11 Sept 2026, 10:24 BST
Award evaluation window
Submission end – 31 May 2027
Authority reference
PRO004741
FTS notice number
2026/S 000-085336
Latest notice
Tender notice (UK4)
Classification (CPV)
Collection agency services
Delivery area
North West (UKD)
Official registry OCID
ocds-h6vhtk-06f584 Find a Tender
How it runs

The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.

How to participate & submission route

Official notice Apply via EU-Supply (CTM)
Submission portal named on this notice: EU-Supply (CTM) · Who buys & how to bid on EU-Supply
Public notice page · account needed to bidElectronic submission allowedLanguage: EN
Access & registration note: Free · 5–10 minutes
Requests to participate (first stage)
—
Appointment period ends
29 Dec 2026, 16:00 GMT
Clarification deadline
2 Oct 2026, 00:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

9 Sept 2026 → 1 Oct 2027 · 6 dates
  1. Tender notice published45 days ago
    9 Sept 2026, 12:03 BST
  2. Latest notice published43 days ago
    11 Sept 2026, 10:24 BST
  3. Clarification questions by23 days ago
    2 Oct 2026, 00:00 BST
  4. Today
    24 Oct 2026
  5. Admission / appointment period endsin 66 days · period end, not a bid countdown
    29 Dec 2026, 16:00 GMT
  6. Award decision expected byin 219 days
    31 May 2027, 23:59 BST
  7. Contract startsin 341 days
    1 Oct 2027

Notice history

2 events · 2 releases on Find a Tender · since 9 Sept 2026
  1. Tender notice published
    9 Sept 2026, 12:03 BST
    UK4
  2. Tender notice published
    11 Sept 2026, 10:24 BST
    UK4

Commercial outcome & contract awards

Nothing awarded yet
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

United Utilities Water Limited

Contracting authorityPrivate utility GB-PPON: PVVB-5589-BWHX Lingley Mere Business Park, Warrington, North West, WA5 3LPContact name, email, phone

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender