Official UK procurement notice
Managed Debt Collection Services
Authority: Government Commercial Agency (Central government)
What is being bought
Published requirement descriptionThe establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work with buyers to ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers.
Envisaged scope of services:
- Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or subcontractors.
- Optional Services: The Supplier may be required to offer access to additional services, including but not limited to:
○ Litigation
○ Auctioneer Services
○ International DCA Collections
The confirmed scope of this framework will be determined as a result of the market and customer engagement.
CPV: Financial consultancy, financial transaction processing and clearing-house services
How this framework works
From the published notice- Framework period
- 3 yrs · up to 4 yrs from 31 Mar 2027
The lotProcurement structure
single lot · no lot value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Managed Debt Collection Services” is a framework: the contest is a place on its panel, not a single contract.
Pipeline intelligence · planning stage: how this market runs before the tender is published
How Government Commercial Agency buys Financial consultancy, financial transaction processing and clearing-house services (CPV 6617): the notice lists UK and non-UK locations
Government Commercial Agency’s published record is shown without a UK market comparison because the notice lists UK and non-UK delivery areas without one confirmed UK market. Check the notice description and tender documents for the actual site. This notice is a framework or DPS, so only frameworks and DPS are compared. Whole-market view: Financial consultancy, financial transaction processing and clearing-house services (CPV 6617) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
A local branch does not count if the registered address is elsewhere.
The notice lists UK and non-UK delivery areas, so this procedure has no confirmed single UK region; the buyer’s figure reads its other awards, each against its own delivery region.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 138 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Thin markets produce this too; it is not proof of a tailored specification.
Missing bid counts may hide more single-bid awards. This share is a minimum.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid8%
2–331%
4–631%
7+31%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
On a framework or DPS, prices are agreed when work is called off.
Past prices are a guide, not a bid price.
Not comparable on a framework or DPS. The notice sets up a supplier panel and a ceiling value; what the work actually costs is agreed later, on each call-off or mini-competition, and those publish as contract notices of their own. The award-vs-estimate record of this market therefore sits on the call-offs; this page shows it on the contracts, not on the panel that frames them.
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Our matching links this notice to “Debt Resolution Services 2” of this authority, but none of the 8 panel members sit in a category matching this notice.
Lot #1Published estimate£500m
The notice lists UK and non-UK delivery areas for this lot. The figures below use UK market history and may not describe competition across every area.
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. Published delivery includes UK and non-UK areas, so the UK model may not describe every area.
A forecast, not a list of bidders.
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| BILL GOSLING OUTSOURCING LIMITEDLive contract | Debt Resolution Services 2runs to Feb 2030 | Lot 1 - Debt Collection Services | — | Matched as the earlier contract |
| CAPITAL RESOLVE LIMITEDLive contract | Debt Resolution Services 2runs to Feb 2030 | Lot 1 - Debt Collection Services | — | Matched as the earlier contract |
| ARC (EUROPE) LIMITEDLive contract | Debt Resolution Services 2runs to Feb 2030 | Lot 1 - Debt Collection Services | — | Matched as the earlier contract |
| CREDIT RESOURCE SOLUTIONS LIMITEDLive contract | Debt Resolution Services 2runs to Feb 2030 | Lot 1 - Debt Collection Services | — | Matched as the earlier contract |
| ARDENT CREDIT SERVICES LIMITEDLive contract | Debt Resolution Services 2runs to Feb 2030 | Lot 1 - Debt Collection Services | — | Matched as the earlier contract |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
What this replaces i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
40% title match.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
40% title match.
A past supplier may not bid again.
The prior contract this notice most likely re-tenders · matched by title and category (40% title match), the holder is not guaranteed to re-bid
Debt Resolution Services 2 — held by High Court Enforcement Group Limited; the published contract ends 18 Feb 2030.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 4 Sept 2025, 12:17 BST
- Last source update
- 8 Sept 2026, 17:20 BST
- Authority reference
RM6402- FTS notice number
2026/S 000-085111- Latest notice
- Pipeline notice (UK1)
- Classification (CPV)
- Delivery area in notice
- Official registry OCID
ocds-h6vhtk-059404Find a Tender
How it was run
Official notice- Appointment period ends
- —
Timeline
4 Sept 2025 → 31 Mar 2027 · 5 dates- Planning notice published4 Sept 2025, 12:17 BST
- Latest notice published44 days ago8 Sept 2026, 17:20 BST
- Market engagement21 days ago30 Sept 2026, 23:59 BST
GCA in conjunction with HMRC will be hosting an initial Pre Market Engagement session to share with the market the outline plans for the updated Managed Collection Services framework. This framework is being tendered on a standalone basis following the removal of the service from the Debt Resolution Services 2 framework which is currently in procurement. The session will give an overview of the requirements and invite feedback (commercially confidential where appropriate) to assist shaping the service offering from the most innovative solutions in the market to ensure maximum value for the nation throughout the life of the framework.
The initial webinar will take place at 11am on 6 November 2025.
Further sessions with interested parties and more in depth market engagement sessions will follow.
Please email [email protected] to express an interest in the market engagement and to receive further details.
- Tender notice expected7 days ago14 Oct 2026, 23:59 BST
- Today22 Oct 2026
- Contract startsin 160 days31 Mar 2027, 00:00 BST
Notice history
22 events · 19 releases on Find a Tender · since 4 Sept 2025- Pipeline notice published4 Sept 2025, 12:17 BSTUK1
- Preliminary market engagement notice published27 Oct 2025, 13:12 GMTUK2
- Published value updated to £500,000,00027 Oct 2025, 13:12 GMTwas £320,000,000
- Preliminary market engagement notice published27 Oct 2025, 14:06 GMTUK2
- Pipeline notice published20 Nov 2025, 16:09 GMTUK1
- Published value updated to £320,000,00020 Nov 2025, 16:09 GMTwas £500,000,000
- Pipeline notice published20 Nov 2025, 16:11 GMTUK1
- Pipeline notice published4 Dec 2025, 09:14 GMTUK1
- Pipeline notice published4 Dec 2025, 11:28 GMTUK1
- Pipeline notice published4 Dec 2025, 11:32 GMTUK1
- Published value updated to £500,000,0004 Dec 2025, 11:32 GMTwas £320,000,000
- Pipeline notice published12 Dec 2025, 09:52 GMTUK1
- Pipeline notice published9 Apr 2026, 08:33 BSTUK1
- Preliminary market engagement notice published13 Apr 2026, 16:20 BSTUK2
- Pipeline notice published20 May 2026, 08:39 BSTUK1
- Preliminary market engagement notice published26 May 2026, 11:25 BSTUK2
- Preliminary market engagement notice published26 May 2026, 16:30 BSTUK2
- Preliminary market engagement notice published20 Aug 2026, 12:26 BSTUK2
- Preliminary market engagement notice published25 Aug 2026, 10:03 BSTUK2
- Preliminary market engagement notice published8 Sept 2026, 09:51 BSTUK2
- Pipeline notice published8 Sept 2026, 10:22 BSTUK1
- Pipeline notice published8 Sept 2026, 17:20 BSTUK1
Published amendments (7)
The following changes have been made: - Estimated Contract start and end dates - Estimated Tender notice date
Amended engagement deadline and Publication of the Tender Notice date
Amended engagement deadline and Publication of the Tender Notice date
Amended procurement description
Amended procurement description Publication of Tender Notice date amended to 14/10/2026
Routine re-releases (19)
- 2026-08: 2 releases · 20 Aug 2026, 25 Aug 2026
- 2026-05: 3 releases · 20 May 2026, 26 May 2026
- 2026-04: 2 releases · 9 Apr 2026, 13 Apr 2026
- 2025-12: 4 releases · 4 Dec 2025, 12 Dec 2025
- 2025-11: 2 releases · 20 Nov 2025, 20 Nov 2025
- 2025-10: 2 releases · 27 Oct 2025, 27 Oct 2025
- 2025-09: 1 release · 4 Sept 2025
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (19)
Official links; attachments are not copiedNotices published for this procedure
- Pipeline notice Pipeline notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
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- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
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- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender