Customer Relationship Management System

{
  "id": "071381-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-28T16:14:17+01:00",
  "ocid": "ocds-h6vhtk-06d5a9",
  "buyer": {
    "id": "GB-PPON-PPQT-9425-JWVM",
    "name": "Sheffield City Council"
  },
  "tender": {
    "id": "100112861",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2032-06-28T23:59:59+01:00",
          "startDate": "2028-06-29T00:00:00+01:00",
          "maxExtentDate": "2036-06-28T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE32",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Customer Relationship Management System",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PPQT-9425-JWVM",
      "name": "Sheffield City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE32",
        "country": "GB",
        "locality": "Sheffield",
        "postalCode": "S1 2HH",
        "countryName": "United Kingdom",
        "streetAddress": "The Town Hall, Pinstone St"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PPQT-9425-JWVM",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@sheffield.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "071381-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/071381-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-28T16:14:17+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-09-04T23:59:59+01:00",
        "description": "Preliminary Market Engagement for Customer Relationship Management System. Please see document for further details of the requirements and the demonstration dates. \nhttps://yortender.eu-supply.com/ctm/Supplier/PublicPurchase/107783"
      }
    ]
  },
  "initiationType": "tender"
}