Customer Relationship Management (CRM) System

{
  "id": "065150-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 17,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-10-14T12:36:55+01:00",
  "ocid": "ocds-h6vhtk-05cc39",
  "buyer": {
    "id": "GB-FTS-143374",
    "name": "Nottinghamshire County Council"
  },
  "awards": [
    {
      "id": "065150-2025-DN780459-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-05189963",
          "name": "Digital Interactive Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-05cc39",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "This Call-Off Contract can be extended by the Buyer for one period \nof up to 12 months,"
        },
        "hasOptions": true,
        "description": "Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.\nThe contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
            "region": "UKD"
          },
          {
            "region": "UKE"
          },
          {
            "region": "UKF"
          },
          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          }
        ]
      }
    ],
    "title": "Customer Relationship Management  (CRM) System",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "An effective CRM to log, record and be \nable to report on Complaints/ Correspondence/ FOI's/\nSAR's/ Police requests & Data Incidents.",
    "classification": {
      "id": "72268000",
      "scheme": "CPV",
      "description": "Software supply services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.\nIn accordance with the framework's terms and the Public Contracts Regulations 2015, Nottinghamshire County Council conducted a desktop evaluation of pre-approved supplier offerings listed on the Digital Marketplace. A total of 17 suppliers were longlisted based on their ability to meet the Council's functional requirements, pricing structure, and service availability.\nFollowing a comprehensive review of published service descriptions, pricing, and terms, the selected supplier Digital Interactive Ltd was identified as the only provider able to deliver all required modules and meet every specification criterion without the need for bespoke development or additional procurement.\nThe framework permits direct award without further competition where a single supplier demonstrably meets all requirements. This approach ensures transparency, value for money, and full compliance with the framework's call-off procedure.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-143374",
      "name": "Nottinghamshire County Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF16",
        "locality": "Nottingham",
        "postalCode": "NG27QP",
        "countryName": "United Kingdom",
        "streetAddress": "County Hall, Loughborough Road"
      },
      "details": {
        "url": "https://www.nottinghamshire.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Nottinghamshire County Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Fraser Walker",
        "email": "fraser.walker@nottscc.gov.uk"
      }
    },
    {
      "id": "GB-COH-05189963",
      "name": "Digital Interactive Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "N1 7GU",
        "countryName": "United Kingdom",
        "streetAddress": "20-22 Wenlock Road, London, N1 7GU"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "05189963",
        "scheme": "GB-COH",
        "legalName": "Digital Interactive Limited"
      }
    },
    {
      "id": "GB-FTS-2734",
      "name": "The Royal Courts of Justice",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The Royal Courts of Justice"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "065150-2025-DN780459-1",
      "value": {
        "amount": 105900,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "065150-2025-DN780459-1",
      "dateSigned": "2025-09-17T00:00:00+01:00"
    }
  ],
  "description": "This contract was awarded via a compliant call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software.\nThe supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions and the Public Contracts Regulations 2015.",
  "initiationType": "tender"
}