Official UK procurement notice
Crisis Resilience Fund Eligibility & Resilience Services
Authority: Hampshire County Council (Local council)
The service will provide an independent, third‑party eligibility checking function for the Department for Work and Pensions (DWP) Crisis and Resilience Fund (CRF). The Provider will assess applications for Crisis Payments against national DWP guidance and locally agreed criteria, verify evidence proportionately, apply discretionary judgement where appropriate, and provide auditable eligibility decisions to support lawful, timely, and dignified crisis support. Alongside this the provider will be responsible for the delivery of financial resilience and capability services in line with DWP criteria. Alongside this the specialist third-party organisation will be required to deliver:
What is being bought
Published requirement descriptionThe service will provide an independent, third‑party eligibility checking function for the Department for Work and Pensions (DWP) Crisis and Resilience Fund (CRF). The Provider will assess applications for Crisis Payments against national DWP guidance and locally agreed criteria, verify evidence proportionately, apply discretionary judgement where appropriate, and provide auditable eligibility decisions to support lawful, timely, and dignified crisis support. Alongside this the provider will be responsible for the delivery of financial resilience and capability services in line with DWP criteria.
Hampshire County Council is therefore commissioning a specialist third-party organisation to carry out eligibility checking on its behalf, ensuring:
- Compliance with DWP guidance
- Fair, consistent decision-making
- Proportionate checks that do not delay crisis support
- Robust audit and assurance arrangements
Alongside this the specialist third-party organisation will be required to deliver:
- Deliver financial resilience/capability and wellbeing support
- Build individual, and community, skills and confidence in financial resilience
- Support vulnerable people early to reduce the need for further crisis support
- Strengthen links to wider community resilience services
- Work with partners to report outcomes for DWP monitoring
- No preliminary market engagement: The Council is running a new procurement exercise having terminated the previous procurement. A market engagement event was held for the original tender - Crisis Resilience Fund - Eligibility & Resilience Services - Find a Tender . As the requirements have not changed the Council are happy that the engagement previously held is sufficient
CPV: Benefit services · Guidance services · Provision of services to the community
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The lotProcurement structure
single lot · value publishedLot #1Published value£4,308,000
- Economic & financial standing
This tender has the following Conditions of Participation. Further supplementary information on each of the requirements is contained within the tender documents.
- Corporate Social Responsibility – Suppliers are asked to confirm they meet their legal obligations and expectations of the Council regarding their approach to equalities and sustainability.
- Data Protection & ICO Registration – Suppliers are required to meet stated Data Protection standards and be registered with the Information Commissioners Office.
- Insurance – As a minimum, suppliers are required to hold, or commit to obtain prior to contract award, Public and Employer's Liability insurance. Minimum cover levels for these and any other additional insurance requirements relevant to this requirement, are detailed in the tender documents.
- Financial Standing & Business Risk – The Council uses Creditsafe and requires all suppliers to achieve a minimum Business Risk score of 30/100. For scores between 30 and 50, a Parent Company Guarantee or Performance Bond may be deemed required as appropriate. Suppliers must also be able to evidence at least 12 months of trading.
- Technical & professional ability
The Supplier must have experience (and would be able to evidence if requested) in triaging and assessing individuals financial situation
The Supplier must have experience in delivering the following support and interventions;
- Money advice and financial capability
- Debt Advice and Debt Reduction,
- Income Maximisation
- Energy and Cost of Living Support
- Food and Essential Living Support
- Early Intervention and Crisis Prevention
- Community and Partnership Working
What it takes to wini
Evaluation split and conditions of participation as published; the tender pack may add morei
- Quality criterion 1 (Lot 0): Describe your proposed approach to ensuring Hampshire residents, including vulnerable, digitally excluded and hard-to-reach groups, are aware of, understand, and can access both the Crisis Payment and Resilience Support elements of the service. This question is worth 20 points
- Quality criterion 2 (Lot 0): The Council anticipates receiving approximately 1,000 applications per month for crisis payments (section 6 of the specification), with seasonal fluctuations of up to 30% above average demand. Demonstrate how your delivery and resource model will sufficiently, and consistently, across all districts, deliver eligibility checking and Crisis Payment. This question is worth 20 points
- Quality criterion 3 (Lot 0): Describe how your organisations processes demonstrate how crisis support is tailored to the specific needs, circumstances and vulnerabilities of applicants, rather than applying a standardised approach to crisis support. The Council anticipates receiving approximately 1,000 applications per month. This question is worth 20 points
- Quality criterion 4 (Lot 0): Demonstrate how your delivery and resource model will sufficiently, and consistently across all districts, deliver resilience support (as per section 7 of the specification) to circa 900 applicants a month with seasonal peaks above this. This question is worth 40 points
- Economic & financial standing
This tender has the following Conditions of Participation. Further supplementary information on each of the requirements is contained within the tender documents.
- Corporate Social Responsibility – Suppliers are asked to confirm they meet their legal obligations and expectations of the Council regarding their approach to equalities and sustainability.
- Data Protection & ICO Registration – Suppliers are required to meet stated Data Protection standards and be registered with the Information Commissioners Office.
- Insurance – As a minimum, suppliers are required to hold, or commit to obtain prior to contract award, Public and Employer's Liability insurance. Minimum cover levels for these and any other additional insurance requirements relevant to this requirement, are detailed in the tender documents.
- Financial Standing & Business Risk – The Council uses Creditsafe and requires all suppliers to achieve a minimum Business Risk score of 30/100. For scores between 30 and 50, a Parent Company Guarantee or Performance Bond may be deemed required as appropriate. Suppliers must also be able to evidence at least 12 months of trading.
- Technical & professional ability
The Supplier must have experience (and would be able to evidence if requested) in triaging and assessing individuals financial situation
The Supplier must have experience in delivering the following support and interventions;
- Money advice and financial capability
- Debt Advice and Debt Reduction,
- Income Maximisation
- Energy and Cost of Living Support
- Food and Essential Living Support
- Early Intervention and Crisis Prevention
- Community and Partnership Working
- Turnover usually expected at this size: about £4,127,312 (twice the annual value).
Turnover is an indicative market norm (≈2× annual value), not a published condition.
Competition analysis · published record, not a forecast of who will bid
How Hampshire County Council buys Social work services (CPV 8531), and who usually turns up
Hampshire County Council’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Social work services (CPV 8531) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
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Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in South East England.
Most of this buyer’s recorded winners were registered in the region where that award was delivered.
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Half of these awards have an award date within 12 days of the bid deadline.
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Both shares are minimums: some awards have no bid count.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
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1 bid10% / 22%
2–329% / 30%
4–623% / 28%
7+39% / 20%
How did awards compare with estimates?
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Below estimate28% / 24%
Within ±2%72% / 71%
Above estimate0% / 4%
Assess each lot i
i
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 8531Published estimate£4.3m
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Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative.
1 bid19%
2–316%
4–648%
7+17%
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Based on 38 comparable awards. Each lot reflects its own category; forecasts for different lots of the same notice are not comparative.
Middle 50%£4.3m
Estimate£4.3m
Who has supplied this buyer on similar work? i
i
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| CITIZENS ADVICE EAST HAMPSHIRE LIMITEDWorked for this buyer | Crisis Resilience Fund - Eligibility & Resilience Services Interim Contractnotice published Aug 2026 | — | — | Similar wording and category |
| Citizens Advice HampshireWorked for this buyer | Crisis Resilience Fund Eligibility & Resilience Servicesruns to Mar 2029 | — | £6.0m | Similar wording and category |
| KPMGWorked for this buyer | Support for the Delivery of SP25 Targetsnotice published Mar 2024 | — | — | Similar wording and category |
| AMELIORATE CHILDREN'S SERVICES LTDWorked for this buyer | Supported Accommodation Frameworkruns to Jun 2030 | — | £1.0m | Similar wording and category |
Who could compete for this lot? i
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| Supplier | Won in this category | Live contracts | Award vs estimate |
|---|---|---|---|
| £6.0m1 award in 36m · last 2 months ago | None on file | at estimate n=1 | |
| £395k1 award in 36m · last 4 months ago | None on file | no comparable pairs | |
KPMGLarge | £572m150 awards in 36m · last this month | 41 live · £112m i | at estimate n=23 |
| £6.7m2 awards in 36m · last 2 months ago | 1 live · £3.8m i | 10% above n=2 | |
| £1.1m3 awards in 36m · last 3 months ago | 3 live · £1.1m i | at estimate n=1 |
About this data
- Estimates, labelled. The price range, possible competitors and earlier-work matches are our estimates from past awards, not published facts, win chances or price advice. The buyer’s own record and the wider market are shown apart, never mixed.
- Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0, updated through the day and rebuilt nightly. Not every figure uses both feeds, and each one shows how many records it rests on: see the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Open for tender
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Light touch regime
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 13 Nov 2026, 15:49 GMT
- Last source update
- 13 Nov 2026, 15:49 GMT
- Award evaluation window
- Submission end – 21 Jan 2027
- Authority reference
AS30632- FTS notice number
2026/S 000-108145- Latest notice
- Tender notice (UK4)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-07bc02Find a Tender- Contract terms summary
The Council shall pay the Agreement Price quarterly in advance, such payments commencing on 1st March 2027 (for one month to cover the end of the financial year 26/27), and subsequently on 1st April, 1st July, 1st October and 1st January of each year (or the next Working Day after such date). The supplier should submit a valid invoice 30 days before the start of the relevant quarter. Details for what to include on valid invoices can be found here - Getting paid on time | Business and economy | Hampshire County Council
- Risks
Local Government Reorganisation
Local Government Reorganisation (LGR) is part of central Government plans to replace the current two-tier system of county councils and district/borough councils with unitary (all-purpose) councils across the country. The Government has confirmed that the current Hampshire and the Solent area LGR decision has been withdrawn, but the Government has confirmed an intention to still progress LGR (subject to further decisions) with new unitary authorities (model to be confirmed) launching in April 2029 (Vesting Day).
Hampshire County Council has paused activity relating to the current LGR programme while the Government reviews its plans and provides further clarity on next steps. However, during the life of this contract, the LGR process is likely to progress and may impact this contract, however the progression, scope and timing of this is currently subject to further central Government review and decisions.
Should the LGR process progress during the life of this contract, impacts may include, but are not limited to, contract changes such as a change to the legal name/entity of the Authority you currently contract with, increases and/or decreases in the volume of services required due to the change in size/scope of the Contracting Authority, changes to the scope of the nature of services required, or the requirement may no longer be needed and will terminate. Although any contract scope changes should broadly relate to the nature of the existing scope, new goods/services/works of a related nature may be required that were not previously included.
The scale, scope and timing of any changes to your contract which may arise will be communicated to you when appropriate to support the smooth transition and continuity of services.
For more information, please go to www.hants.gov.uk/lgr ↗
How to participate & submission route
Official notice Submit via In-tend- Requests to participate (first stage)
- —
- Tender submission deadline
- 8 Dec 2026, 14:00 GMT
- Clarification deadline
- 26 Nov 2026, 17:00 GMT
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
13 Nov 2026 → 1 Mar 2027 · 5 dates- Tender notice published3h ago13 Nov 2026, 15:49 GMT
- Today13 Nov 2026
- Clarification questions byin 12 days26 Nov 2026, 17:00 GMT
- Submission deadlinein 24 days8 Dec 2026, 14:00 GMT
- Award decision expected byin 69 days21 Jan 2027, 23:59 GMT
- Contract startsin 107 days1 Mar 2027
Notice history
1 event · 1 release on Find a Tender- Tender notice published13 Nov 2026, 15:49 GMTUK4
Commercial outcome & contract awards
Nothing awarded yet- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Tender notice Tender notice on Find a Tender