Official UK procurement notice
Commissioning Debt Advice in England
Authority: MONEY AND PENSIONS SERVICE (Central government)·Consortium: 3 public authorities
What is being bought4 lots · detail below
Published requirement descriptionThe contract [Notice identifier: 2023/S 000-000206] has been modified by way of the inclusion of an option (if needed) to extend the contract term by 14-months from 1st February 2028 to 31st March 2029.
www.find-tender.service.gov.uk/Notice/000206-2023 ↗
The reason for the option to extend the contract (if exercised) is to allow the new National Debt Advice Services procurement (see UK2: Preliminary market engagement notice; Notice identifier: 2026/S 000-037729 - Preliminary Market Engagement for the Provision of National Debt Advice Services) programme to continue developing strategic and operational approaches to meet the evolving needs of the supplier market.
If the option is not exercised, then there are no financial implications, and the current contract award value remains unchanged. Should the option be exercised, the additional total value of the contract will be between £60m and £66m.
The Authority is satisfied that this modification is not "substantial" for the purposes of regulation 72(1)(e) of the Public Contracts Regulations 2015 (PCR). Taking each element of the test set out at Regulation 72(8) in turn, the optional extension (if exercised):
- is on the same terms as the original contract - there is no "material difference" compared to the original contract and no renegotiation of any key term of the contract;
- is on the same terms as the original contract and does not introduce any conditions which would have the consequences described at Regulation 72(8)(b);
- will not change the economic balance of the contract in favour of the supplier; and
- does not include the provision of any new services and so does not extend the scope of the contract considerably.
CPV: Other community, social and personal services
Lots and requirements (4)Procurement structure
4 lots · all with a published value (£320,833,333 together) · a supplier may bid for at most 4 of themLot #1National ServiceAwardedRenewalPublished value£175,000,000
Delivery of free to customer national regulated debt advice services that are available to anyone in England.
The contract duration is three years with two optional extensions of 1 year each.
Lot #2NOT AWARDED - Regional ServicesCancelledRenewalPublished value£83,333,333
Regional delivery of debt advice services - Lot not awarded and is subject to re-procurement
Lot #3Business Debt Advice ServicesAwardedRenewalPublished value£12,500,000
The delivery of a free to customer regulated business debt advice service that will support problems with debts for which the individual is personally liable (regardless of the nature / purpose of those debts), to those who derive income form self employment.
The contract duration is three years with two optional extensions of 1 year each.
Lot #4Debt Relief Order Administration Hub ContractAwardedRenewalPublished value£50,000,000
Delivery of a free to customer Debt Relief Order (DRO) administration service. This service is free to customers, save for the DRO application fee.
The contract duration is three years with two optional extensions of 1 year each.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Condition of participationno text publishedMinimum: Financial Conduct Authority (FCA) Authorisation The Prime Contractor must ensure all Delivery Parties directly delivering debt advice to Customers hold the relevant FCA authorisations to provide debt advice or have applied for the relevant authorisations and achieved 'minded to …
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 16 Jul 2021, 13:40 BST
- Last source update
- 22 Jul 2026, 16:18 BST
- Award evaluation window
- 15 Sept 2021 – …
- Authority reference
21-39- FTS notice number
2026/S 000-069335- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c8fcFind a Tender
- Review procedure
Precise information on deadline(s) for review procedures
Please refer to provided link:
www.find-court-tribunal.service.gov.uk/courts/royal-courts-… ↗
How it was run
Official notice- Submission deadline
- 8 Sept 2021, 12:00 BST
- Submission channel
- {"written"}
- Accepted languages
- en
- Bids opened
- 15 Sept 2021, 12:00 BST
Timeline
8 Sept 2021 → 22 Jul 2026 · 3 dates- Submission deadline8 Sept 2021, 12:00 BST
- Bids opened15 Sept 2021, 12:00 BST
- Notice published91 days ago22 Jul 2026, 16:18 BST
Notice history
3 events · 3 releases on Find a Tender · since 4 Jan 2023- Status changed to complete4 Jan 2023, 16:40 GMT
- Buyer details updated4 Jan 2023, 16:40 GMT
- Buyer details updated22 Jul 2026, 16:18 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · National Service6 awards | |||
| Gregory Pennington t/a Money WellnessNational Debt Advice Services | £37,000,000 † | — | Awarded |
| Citizens Advice NationalSMENational Debt Advice Services | £36,900,000 † | — | Awarded |
| Money Advice TrustSMENational Debt Advice Services | £37,000,000 †same award published again · counted once | — | Awarded |
| Gregory Pennington t/a Money WellnessNational Debt Advice Services | £71,930,725 † | — | Awarded |
| Citizens Advice NationalSMENational Debt Advice Services | £69,532,466 † | — | Awarded |
| Money Advice TrustSMENational Debt Advice Services | £68,772,273 † | — | Awarded |
| Lot 3 · Business Debt Advice Services2 awards | |||
| Money Advice Trust | £9,000,000 †same award published again · counted once | — | Awarded |
| Money Advice TrustSME | £21,815,379 † | — | Awarded |
| Lot 4 · Debt Relief Order Administration Hub Contract2 awards | |||
| Gregory Pennington t/a Money WellnessDebt Relief Order Administration Hub | £9,000,000 †same award published again · counted once | — | Awarded |
| Citizens Advice NationalSMEDebt Relief Order Administration Hub | £8,200,000 †same award published again · counted once | — | Awarded |
2 further award records carry no date or value.
Contracts
Debt Relief Order Administration Hub · Citizens Advice NationalSME
- Signed
- 15 Nov 2022
- Value
- £8,200,000
- Status
- active
Debt Relief Order Administration Hub
- Signed
- 15 Nov 2022
- Value
- £11,344,459
- Status
- active
National Debt Advice Services · Citizens Advice NationalSME
- Signed
- 4 Nov 2022
- Value
- £36,900,000
- Status
- active
National Debt Advice Services · Money Advice TrustSME
- Signed
- 4 Nov 2022
- Value
- £37,000,000
- Status
- active
Business Debt Advice Services · Money Advice Trust
- Signed
- 4 Nov 2022
- Value
- £9,000,000
- Status
- active
National Debt Advice Services · Citizens Advice NationalSME
- Signed
- 4 Nov 2022
- Value
- £69,532,466
- Status
- active
National Debt Advice Services · Money Advice TrustSME
- Signed
- 4 Nov 2022
- Value
- £68,772,273
- Status
- active
Business Debt Advice Services · Money Advice TrustSME
- Signed
- 4 Nov 2022
- Value
- £21,815,379
- Status
- active
National Debt Advice Services · Gregory Pennington t/a Money Wellness
- Signed
- 3 Nov 2022
- Value
- £37,000,000
- Status
- active
Debt Relief Order Administration Hub · Gregory Pennington t/a Money Wellness
- Signed
- 3 Nov 2022
- Value
- £9,000,000
- Status
- active
National Debt Advice Services · Gregory Pennington t/a Money Wellness
- Signed
- 3 Nov 2022
- Value
- £71,930,725
- Status
- active
Debt Relief Order Administration Hub
- Signed
- 3 Nov 2022
- Value
- £16,958,839
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · National Service | 5bids | — | — | — |
| 3 · Business Debt Advice Services | 1bids | — | — | — |
| 4 · Debt Relief Order Administration Hub Contract | 4bids | — | — | — |
Contracting authority & participating public bodies
2 public bodies on the noticeDispute resolution & review bodies
- The High CourtReview body
Bidders & participating suppliers
7 commercial parties on the notice- Gregory Pennington Limited t/a Money WellnessAwarded supplier
- Money Advice TrustAwarded supplier
- Money Advice TrustAwarded supplier
- Money Advice TrustAwarded supplier
- The National Association Of Citizens Advice BureauxAwarded supplier
- The National Association of Citizens Advice BureauxAwarded supplier
- The National Association of Citizens Advices BureauxAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.