Find a TenderAwarded
Published 16 Jul 2021, 13:40 BST

Official UK procurement notice

Commissioning Debt Advice in England

Official notice

Authority: MONEY AND PENSIONS SERVICE (Central government)·Consortium: 3 public authorities

4 lotsServicesOpen procedureMax 4 lots to bid
Awarded value£334,254,1418 contracts · exc. VAT
Submissions closed 8 Sept 2021awarded 15 Nov 2022
Awarded to Gregory Pennington t/a Money Wellness +2 more10 awards

What is being bought4 lots · detail below

Published requirement description

The contract [Notice identifier: 2023/S 000-000206] has been modified by way of the inclusion of an option (if needed) to extend the contract term by 14-months from 1st February 2028 to 31st March 2029.

www.find-tender.service.gov.uk/Notice/000206-2023 ↗

The reason for the option to extend the contract (if exercised) is to allow the new National Debt Advice Services procurement (see UK2: Preliminary market engagement notice; Notice identifier: 2026/S 000-037729 - Preliminary Market Engagement for the Provision of National Debt Advice Services) programme to continue developing strategic and operational approaches to meet the evolving needs of the supplier market.

If the option is not exercised, then there are no financial implications, and the current contract award value remains unchanged. Should the option be exercised, the additional total value of the contract will be between £60m and £66m.

The Authority is satisfied that this modification is not "substantial" for the purposes of regulation 72(1)(e) of the Public Contracts Regulations 2015 (PCR). Taking each element of the test set out at Regulation 72(8) in turn, the optional extension (if exercised):

  • is on the same terms as the original contract - there is no "material difference" compared to the original contract and no renegotiation of any key term of the contract;
  • is on the same terms as the original contract and does not introduce any conditions which would have the consequences described at Regulation 72(8)(b);
  • will not change the economic balance of the contract in favour of the supplier; and
  • does not include the provision of any new services and so does not extend the scope of the contract considerably.

CPV: Other community, social and personal services

Lots and requirements (4)Procurement structure

4 lots · all with a published value (£320,833,333 together) · a supplier may bid for at most 4 of them
Lot #1National ServiceAwardedRenewalPublished value£175,000,000

Delivery of free to customer national regulated debt advice services that are available to anyone in England.

The contract duration is three years with two optional extensions of 1 year each.

Extensions: In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period. · 3 + 1 + 1Variant bids: not allowed
Lot #2NOT AWARDED - Regional ServicesCancelledRenewalPublished value£83,333,333

Regional delivery of debt advice services - Lot not awarded and is subject to re-procurement

Extensions: Up to 2 years (at annual intervals) · 3 + 1+ 1Variant bids: not allowed
Lot #3Business Debt Advice ServicesAwardedRenewalPublished value£12,500,000

The delivery of a free to customer regulated business debt advice service that will support problems with debts for which the individual is personally liable (regardless of the nature / purpose of those debts), to those who derive income form self employment.

The contract duration is three years with two optional extensions of 1 year each.

Extensions: Two optional extensions of 1 year each. In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period · 3 + 1+ 1Variant bids: not allowed
Lot #4Debt Relief Order Administration Hub ContractAwardedRenewalPublished value£50,000,000

Delivery of a free to customer Debt Relief Order (DRO) administration service. This service is free to customers, save for the DRO application fee.

The contract duration is three years with two optional extensions of 1 year each.

Extensions: Two optional extensions of 1 year each. In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period · 3 + 1+ 1Variant bids: not allowed

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Lot distribution rule: Lot 1 offers 3 Contracts (max. 1 per supplier)\n\nLot 2 offers 3 Contracts (max. 2 per supplier) \n\nLot 3 offers 1 Contract (max 1 supplier)\n\nLot 4 offers 3 Contracts (max 1 per supplier)
Conditions of participation1
  • Condition of participation
    no text published
    Minimum: Financial Conduct Authority (FCA) Authorisation The Prime Contractor must ensure all Delivery Parties directly delivering debt advice to Customers hold the relevant FCA authorisations to provide debt advice or have applied for the relevant authorisations and achieved 'minded to …

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
16 Jul 2021, 13:40 BST
Last source update
22 Jul 2026, 16:18 BST
Award evaluation window
15 Sept 2021 – …
Authority reference
21-39
FTS notice number
2026/S 000-069335
Classification (CPV)
Other community, social and personal services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-02c8fc Find a Tender
Review and risk notes
Review procedure

Precise information on deadline(s) for review procedures

Please refer to provided link:

www.find-court-tribunal.service.gov.uk/courts/royal-courts-… ↗

How it was run

Official notice
Submission deadline
8 Sept 2021, 12:00 BST
Submission channel
{"written"}
Accepted languages
en
Bids opened
15 Sept 2021, 12:00 BST

Timeline

8 Sept 2021 → 22 Jul 2026 · 3 dates
  1. Submission deadline
    8 Sept 2021, 12:00 BST
  2. Bids opened
    15 Sept 2021, 12:00 BST
  3. Notice published91 days ago
    22 Jul 2026, 16:18 BST

Notice history

3 events · 3 releases on Find a Tender · since 4 Jan 2023
  1. Status changed to complete
    4 Jan 2023, 16:40 GMT
  2. Buyer details updated
    4 Jan 2023, 16:40 GMT
  3. Buyer details updated
    22 Jul 2026, 16:18 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 12
Awarded value £334,254,1418 contracts exc. VAT · 4 repeated publications of the same award counted once
Bids received 10
Contracts signed 12latest 15 Nov 2022
Awarded toValueDateStatus
Lot 1 · National Service6 awards
Gregory Pennington t/a Money WellnessNational Debt Advice Services£37,000,000 †—Awarded
Citizens Advice NationalSMENational Debt Advice Services£36,900,000 †—Awarded
Money Advice TrustSMENational Debt Advice Services£37,000,000 †same award published again · counted once—Awarded
Gregory Pennington t/a Money WellnessNational Debt Advice Services£71,930,725 †—Awarded
Citizens Advice NationalSMENational Debt Advice Services£69,532,466 †—Awarded
Money Advice TrustSMENational Debt Advice Services£68,772,273 †—Awarded
Lot 3 · Business Debt Advice Services2 awards
Money Advice Trust£9,000,000 †same award published again · counted once—Awarded
Money Advice TrustSME£21,815,379 †—Awarded
Lot 4 · Debt Relief Order Administration Hub Contract2 awards
Gregory Pennington t/a Money WellnessDebt Relief Order Administration Hub£9,000,000 †same award published again · counted once—Awarded
Citizens Advice NationalSMEDebt Relief Order Administration Hub£8,200,000 †same award published again · counted once—Awarded

2 further award records carry no date or value.

Contracts

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · National Service5bids———
3 · Business Debt Advice Services1bids———
4 · Debt Relief Order Administration Hub Contract4bids———

Contracting authority & participating public bodies

2 public bodies on the notice

MONEY AND PENSIONS SERVICE

Contracting authorityCentral GovernmentBody governed by public lawGeneral public servicesArms-Length body of the Department for Work and PensionsFinancial Guidance Body for Money and Pensions Money & Pensions Service Borough Hall, Bedford, East of England, MK429ABContact name, email

Dispute resolution & review bodies

  • The High CourtReview body London

Bidders & participating suppliers

7 commercial parties on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.