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Find a TenderAwardedContract details notice
Published 30 Jun 2025, 19:24 BST

Official UK procurement notice

Carers of All Ages Support Service

Official notice

Authority: Solihull Metropolitan Borough Council (Local council)

ServicesOpen procedureAbove thresholdLight touch regimeSME suitableVCSE suitableAccelerated
Sectors: Health & Social Care (85) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Published estimate£4,932,000≈ £986k / year · £5,918,400 inc. VAT
Submissions closed 18 Jul 2025awarded 17 Sept 2025
Awarded to SOLIHULL CARERS CENTRE2 awards
Contract term 5 yrsends 30 Nov 2030 · up to 30 Nov 2034 with extensions · starts 1 Dec 2025

What is being bought

Published requirement description

The Carer Support Service provides support to all carers who need assistance to manage their unpaid carer role. The current service provides support to people who have various needs in respect of their wellbeing to enable them to continue with their role as unpaid carers. This is an open access service that carers can self-refer when they have need. Referrals can also come from the Adult and Children's Directorates.

  • The authority expects to re-tender this requirement around 31 Mar 2034, 23:59 BST.
  • No preliminary market engagement: Preliminary Market Engagement was initially undertaken in November 2024, before the Procurement Act 2023 notices were available. An additional briefing session was run in June 2025. A summary of the content of the briefing has been provided as a slide deck in the associated documents for this ITT.

CPV: Social work and related services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 5 yrsSMEVCSEPublished value£4,932,000
Contract period: 1 Dec 2025 – 30 Nov 2030 (5 yrs) · up to 30 Nov 2034 with extensionsValue: £4,932,000 exc. VAT · £5,918,400 inc. VAT
Delivery: West MidlandsEligibility: SME eligibleVCSE eligible
Extensions: There are two extension options of two years each following the initial contract period. If undertaken, the first extension option will run between 1 December 2030, until 30 November 2032. If undertaken, second extension option will run between 1 December 2032, until 30 November 2034. The contract may be extended by mutual agreement, in part or in full, where the awarded Tenderer meets the KPI performance standards and contract delivery objectives applicable to the contract. The services will be subject of review in the fifth year of the initial contract term, and the results of those reviews will inform the Council's decision whether to offer any extension.
85300000 Social work and related services
Pre-qualification & selection criteria (PQQ)1
  • Economic & financial standing

    Details of minimum requirements are provided in 'ITT Part 1 - Information Pack', 'ITT Part 3 - Return Document' and the associated Tender documents.

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 95%Social value: 5%
Published sub-criteria (2)
  • Technical (Quality) Questions: 95%
  • Social Value Response: 5%
Published award criteria (2)
  • Technical (Quality) Questions
  • Social Value Response
Conditions of participation1
  • Economic & financial standing

    Details of minimum requirements are provided in 'ITT Part 1 - Information Pack', 'ITT Part 3 - Return Document' and the associated Tender documents.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Yes · next expected 31 Mar 2034
First published
30 Jun 2025, 19:24 BST
Last source update
26 Aug 2026, 17:02 BST
Award evaluation window
Submission end – 15 Sept 2025
Authority reference
SOL23025
FTS notice number
2025/S 000-036262
Accelerated
Light touch contract
Latest notice
Contract details notice (UK7)
Classification (CPV)
Social work and related services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-055653 Find a Tender

How it was run

Official notice
Submission deadline
18 Jul 2025, 12:00 BST
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Tenders must be submitted before 12.00 noon on Friday, 18 July 2025.

Interested suppliers must register at www.csw-jets.co.uk ↗ (the Council's Tendering Portal) to access the tender documents associated with this contract opportunity.

The relevant project is listed as 'SOL - Carers of All Ages Support Service 2025' and has a project reference of SOL - 23025.

Suppliers must submit their completed Tender return documents via the Tendering Portal. Tenders received using any other method will not be considered.

Timeline

30 Jun 2025 → 26 Aug 2026 · 7 dates
  1. Tender notice published
    30 Jun 2025, 19:24 BST
  2. Submission deadline
    18 Jul 2025, 12:00 BST
  3. Award decision expected by
    15 Sept 2025, 23:59 BST
  4. Assessment summaries sent
    17 Sept 2025, 00:00 BST
  5. Standstill ends391 days ago
    27 Sept 2025, 23:59 BST
  6. Contract starts327 days ago
    1 Dec 2025
  7. Latest notice published58 days ago
    26 Aug 2026, 17:02 BST

Notice history

7 events · 4 releases on Find a Tender · since 30 Jun 2025
  1. Tender notice published
    30 Jun 2025, 19:24 BST
    UK4
  2. Contract award notice published
    17 Sept 2025, 17:18 BST
    UK6
  3. Status changed to complete
    17 Sept 2025, 17:18 BST
  4. Contract signature expected
    29 Sept 2025, 23:59 BST
    scheduled
  5. Contract award notice published
    1 Oct 2025, 15:49 BST
    UK6
  6. Contract signature expected
    10 Oct 2025, 23:59 BST
    scheduled
  7. Contract details notice published
    26 Aug 2026, 17:02 BST
    UK7
Routine re-releases (4)
  • 2025-06: 1 release · 30 Jun 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 2
Awarded value £4,932,0001 award exc. VAT · 1 repeated publication of the same award counted once
Bids received 43 from SMEs
Named bidders 6published on the award notice
Contracts signed 1latest 13 Nov 2025
Awarded toValueDateStatus
SOLIHULL CARERS CENTREVCSE1 Dec 2025 – 30 Nov 2030 · up to 30 Nov 2034Extensions: Option extension up to four years£4,932,000same award published again · counted once17 Sept 2025Awarded
SOLIHULL CARERS CENTREVCSE1 Dec 2025 – 30 Nov 2030 · up to 30 Nov 2034Extensions: Up to four years optional extension available£4,932,00017 Sept 2025Awarded

Contracts

  • Carers of All Ages Support Service · SOLIHULL CARERS CENTREVCSE

    Signed
    13 Nov 2025
    Value
    £4,932,000
    Period
    1 Dec 2025 – 30 Nov 2030 · up to 30 Nov 2034 with extensions
    Status
    active
    Extensions
    Up to four years but no later than 30 November 2034
    3 agreed KPIs: Eligible referrals · Response to referrals · Carer Assessments
    • Eligible referrals, Number of eligible referrals accepted from all Carers = 100%
    • Response to referrals, Percentage of referrers contacted and queries responded to within 2 days of receipt = 100%
    • Carer Assessments, Percentage of adults who register with the Service who are advised of the benefits of a carer assessment = 100%

Bid statistics published by the authority

BidsSMEVCSEValid bid range
4final-stage tenders · 6 at stage one32—

Who bid

Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.

Contracting authority & participating public bodies

Solihull Metropolitan Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PGWC-7578-LYDG Council House, Manor Square, Solihull, West Midlands, B91 3QBContact email

Bidders & participating suppliers

4 commercial parties on the notice · 1 awarded
  • EXCEL WORLD CARE LTDBidder / tendererGB-COH: 11845376GB-PPON: PQHD-1526-TJMY 10 Amber Close, Rugby, West Midlands, CV22 5GE
  • LIFESERVE SOLUTIONS LIMITEDBidder / tendererGB-COH: 13071818GB-PPON: PWRJ-4592-NMTX Office 205, Rex House, London, London, N12 0DD
  • MAKING SPACEBidder / tendererGB-COH: 01642033GB-PPON: PGDX-4135-WLJX Lyne House 46 Allen Street, Cheshire, North West, WA2 7JB
  • SOLIHULL CARERS CENTREAwarded supplierGB-COH: 04378042GB-PPON: PQBD-6474-YLWQ Solihull Fire Station Annexe, 620 Streetsbrook Road, Solihull, West Midlands, B91 1QYContact email

Official documents & specifications (6)

Official links; attachments are not copied

Tender pack and attachments

  • Signed contract contractSigned contractDOCX
  • Bidding documents and specificationstenderBidding documents and specificationsInterested suppliers must register at www.csw-jets.co.uk (the Council's Tendering Portal) to access the Tender documents associated with this contract opportunity. The relevant project is listed as 'SOL - Carers of All Ages Support Service 2025' and has a project reference of SOL…

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender