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Published 8 Sept 2026, 17:29 BST
Official UK Procurement Procedure

AMCV 355 - Digital Solutions to Support Unpaid Carers

Shropshire Council
Local Council
services
Above threshold
Health and social work services
Software package and information systems
West Midlands (UKG22)
Published value
£380,000
≈ £126,546 / year
Submission deadline
Open opportunity
planning
Lots published
1
Lots published in procedure
Contract duration
3 yrs (with extension options)
Starts 1 Apr 2027, 00:00 BST
Electronic Sourcing Gateway:
Published portal

What is being bought & procurement scope

Procurement Scope & Specification
Tenderline summary generated from the published notice
Executive Summary: Shropshire Council: "AMCV 355 - Digital Solutions to Support Unpaid Carers". Published status: planning. Published value: £380,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.

Official Requirement Description:

Shropshire Council is undertaking Preliminary Market Engagement (PME) to understand the current market for digital solutions that support unpaid carers. This engagement will help inform the Council’s future commissioning approach before any decision is made about whether to tender, use an existing compliant route, develop an alternative model, or take no further procurement action. Shropshire Council has an established Unpaid Carer Support offer. Recently this has become an all-age offer supporting Young Carers and Parent Carers. The Unpaid Carers portal will be an online offer which will be available to Unpaid Carers 24/7 throughout the journey of their caring role. We are aware there are a large proportion of people who do not identify as an Unpaid Carer, we envisage the portal will support with that identification and will provide relevant up to date information to support families in a preventative manner. Any proposed solution should offer the following support: Increase the identification recognition and early interventions for unpaid Carers Delay and reduce the need to access high-cost statutory provision Improve accessibility to information, advice and guidance, improve links and signposting to services that are already available nationally, regionally and locally. Support Unpaid Carers to access self-help and self-management support to reduce the need for Unpaid Carers crisis interventions. Include access to Unpaid Carers 'self-assessment' focused on individualised outcomes The solution should have the capacity to collect and produce relative data regarding demographics, ethnicity, age range as well as information such as when and where the portal is accessed.

Lots and requirements (1)

Procurement Structure
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Renewal
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract period:
    1 Apr 2027 — 1 Apr 2030 (3 yrs)
    Eligibility:
    Not published
    Options / extension:
    Renewal options

Qualification snapshot & criteria

Go / No-Go Decision Box
Criteria & entry requirements
Evaluation weighting
Award criteria weighting not published in structured data — consult the tender pack documents.
Incumbent & Market Position
Top Retained Vendor (Authority Spend)SOFTCAT PLCHolds 100% of historical attributable spend
High Concentration
Entry requirements & qualification
  • Turnover Benchmark
    Guideline requirement: ~£253,093 annual turnover.Per Cabinet Office EFS 2026 & Sourcing Playbook: general proportionality cap (~2× run-rate), not an automatic disqualifier.
  • Insurance Commitments (No Upfront Purchase Needed)
    Standard public thresholds: Employer Liability (£5m), Public Liability (£5m-£10m), Professional Indemnity (£1m-£5m).✓ Commitment required upon award only — no upfront policy purchase needed to bid
  • Accreditations & Security Vetting
    Check tender pack for Cyber Essentials Plus (PPN 014 risk-proportional), ISO 27001/9001, and BPSS / SC security clearance requirements for named delivery personnel.
  • Contract Duration & Term OptionsExpected duration: 3 yrs (with extension options)
    • Source: Cabinet Office Sourcing Playbook & EFS Guidance.

    Buyer track record & authority intelligence: Shropshire Council

    Rolling 24 months
    Derived from OCDS data
    Published track record for Shropshire Council. These figures describe a rolling 24-month window, not a forecast of bids or a measure of buyer bias.
    Avg price drop
    Not availableEarly / insufficient sample
    Needs a published budget AND award for the same procedure
    Competition Density
    Not availableNo published reports
    Single-bidder rate: Not published
    Supplier Concentration
    High ConcentrationIndicative
    SOFTCAT PLCTop vendor: 100% of attributable value
    Published spend
    £3,229,260Historical spend
    Cumulative GBP spend across 1 retained awards
    Typical award value
    £3,229,260Indicative (n=1)
    Single attributable award retained
    Awarded spend by half-year
    2024-H2
    2025-H1
    2025-H2
    2026-H1
    2026-H2
    Methodology & coverage notes (1 active published awards)
    Coverage: 1 active published awards; 0 bid reports (which may be per lot); 1 valued awards. Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Every figure carries an evidence level: Robust (5+ observations), Moderate (3–4), Indicative (1–2). Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
    Historical Awarded Suppliers in this Category (CPV 48):
    Supplier Name
    Historic Awards
    Attributable Value
    Avg. Price Discount
    SOFTCAT PLC1 win£3,229,260No published budget

    Sector Market Benchmark & Opportunity Radar

    CPV 48 · UK Sector Analysis
    Observed CPV-sector evidence
    Prepared 8 Sept 2026, 19:06 BST
    Observed CPV-sector evidence where it exists, with clearly labelled UK all-sector context for sparse fields; this is market context, not a bid forecast.
    Median Winning Discount
    4.895%
    CPV sector evidence · 130 comparable price observations
    Typical Bids Received
    2reported bids
    CPV sector evidence · 2,757 published bid reports
    Decision Velocity
    ~74 days
    CPV sector evidence · median from 198 completed procedures
    Notice Stability
    Stable notice
    Published terms remained unchanged
    Top Contenders in this Sector (CPV 48)
    Active commercial suppliers winning public contracts in this field
    Supplier
    Awards won
    Total awarded value
    Avg. winning discount
    IBM UNITED KINGDOM LIMITEDCRN: PNQM-8935-PYGQ
    		57 contracts£2,323,687,768At ceiling / not disclosed
    ORACLE CORPORATION UK LIMITEDCRN: PMDX-4517-DZXP
    		49 contracts£1,559,238,888At ceiling / not disclosed
    FORDWAY SOLUTIONS LIMITEDCRN: 02640206
    		5 contracts£1,500,000,000At ceiling / not disclosed
    AWS EMEA SARL
    		2 contracts£1,500,000,000At ceiling / not disclosed
    Frontier Technology Ltd
    		2 contracts£1,500,000,000At ceiling / not disclosed
    Google Commerce Ltd.
    		2 contracts£1,500,000,000At ceiling / not disclosed
    UKCloud Ltd
    		2 contracts£1,500,000,000At ceiling / not disclosed
    UKFast.Net Limited
    		2 contracts£1,500,000,000At ceiling / not disclosed
    CAPITA BUSINESS SERVICES LTDCRN: 2299747
    		20 contracts£1,370,647,883At ceiling / not disclosed
    CAPGEMINI UK PLCCRN: 943935
    		19 contracts£1,000,975,996At ceiling / not disclosed
    Comparable Published Opportunities & Re-tender Precedents
    Ranked by multi-factor similarity score
    Historic records ranked from matching published evidence. They serve as research precedents for contract scoping, specifications, and previous awardees.
    Published procedure
    Published value
    Matching evidence
    Residential and Domiciliary Care Management – Rostering and Scheduling SystemCarmarthenshire County Council · 8 Sept 2026, 16:29 BST
    		£600,000
    same CPV family
    similar value band
    003918 - Contract for AI Enabled Reaction Software to support the effective delivery of Subject Access Requests (SARs)Durham County Council · 3 Sept 2026, 13:23 BST
    		£100,000
    same CPV family
    similar value band
    Provision of an E Bulk Solution for the Administration of Disclosure and Barring Service (DBS)Caerphilly County Borough Council · 7 Sept 2026, 11:31 BST
    		£100,000
    same CPV family
    similar value band
    Warehouse File Tracking SoftwareNHS Business Services Authority · 7 Sept 2026, 11:21 BST
    		£175,000
    same CPV family
    similar value band
    Fertility Clinic Management SolutionUniversity College London Hospitals NHS FT · 8 Sept 2026, 10:45 BST
    		£400,000
    same CPV family
    similar value band
    Method: tender-intelligence-v1. Empirical OCDS facts and cross-sector percentiles; missing fields remain unrecorded.

    Procedure terms & legal framework

    Procedure methodStandard public procedureLegal basis
    UKPGA · 2023/54
    Procurement Act 2023
    		Procurement categoryservices
    Notice statusplanningProcurement threshold
    Above threshold
    (FTS publication)
    		Regulatory regimeStandard commercial regime
    Commercial structureStand-alone contract (No framework)Competition typeCompetitive procedureGPA WTO coveredUnspecified in notice
    Recurring procurementNo (One-off requirement)First published8 Sept 2026, 17:29 BSTLast source update8 Sept 2026, 17:29 BST
    Classification (CPV)Health and social work services, Software package and information systems
    Delivery area
    West Midlands (UKG22)
    Official Registry OCIDocds-h6vhtk-06f50c
    Timeline
    1. Pipeline notice
      8 Sept 2026, 17:29 BST
    2. Procedure published
      8 Sept 2026, 17:29 BST
    3. engagement
      30 Oct 2026, 23:59 GMT · scheduled
      If you would like to participate in this Preliminary Market Engagement, please complete and submit the questionnaire: https://forms.cloud.microsoft/e/Je5p4JsJUA The engagement period ends on 30th October 2026 All information shared through this engagement will be used to inform future commissioning and will not be treated as a tender response. This notice is intended to support Preliminary Market Engagement under the Procurement Act 2023. Participation is voluntary and does not give any supplier an advantage in any future procurement. Information gathered may be used to refine the Council’s understanding of the market, potential service models, costs, risks, data requirements and future procurement options. If the Council proceeds to a tender or other formal route, relevant information arising from this engagement will be considered and managed so that competition is not distorted and suppliers are treated fairly. The Council is particularly interested in solutions that support early identification of Unpaid Carers, accessible information and advice, self-assessment or pre-assessment functionality, preventative support, links to local and national support, peer support, analytics, equality and accessibility reporting, safe data handling, and measurable outcomes for carers.

    Commercial outcome and contract awards

    Awards (0)No award published
    Contracts (0)No contract published
    Bid statisticsNo aggregate bid statistics published
    Notice history
    From official release and amendment events
    1. Official notice release published
      8 Sept 2026, 17:29 BST

    Buyer and organisations in this procedure

    Shropshire Council

    Contracting authority
    Local Council
    GB-PPON-PCLL-9577-QDZW
    View buyer profile →

    Official Documents & Specifications (1)

    Official links; attachments are not copied