Lot 1
No lot description published.
Statuscomplete
AwardedFind a Tender · award
AI Services Framework
BuyerYORKSHIRE WATER SERVICES LIMITED
StatusAwarded
DeadlineNot published
ValueValue not published
Published2 Dec 2025
What is being bought
Yorkshire Water has made significant investments in its cloud data platform and has established an internal data science team. The organisation is now moving into a new phase of strategic maturity, aiming to apply AI in ways that deliver measurable value across the business. AI is recognised at the executive level as a priority capability to support efficiency, resilience, and improved customer service. YW operates in a heavily regulated environment, and any use of AI must align with regulatory requirements around transparency, ethics, security, and operational reliability. There are currently two priority domains for AI (although the scope of the framework will be for any AI/ML services required at Yorkshire Water): 1. Central Control Operations • Yorkshire Water operates a real-time control room that monitors extensive telemetry across clean and wastewater networks. • Operators are overwhelmed by alarms, many of which are false positives due to manually-set thresholds (e.g. "trigger at 80% tank level" without data context). • Decision-making often relies on decades of tacit knowledge, e.g. knowing which alarms to ignore or act on. • There is a strong opportunity to apply AI in: o Alarm triaging and rationalisation o Digital twins for simulation and scenario testing o Predictive maintenance and network optimisation o Performance is heavily regulated; service outages or pollution events result in significant financial penalties - hence the need for trusted, explainable automation. 2. Customer Service Operations • Yorkshire Water serves around 5 million customers, handling thousands of customer queries and calls, often with high manual effort. • Call centre volumes spike due to changes like pricing or hosepipe bans, and many interactions (e.g. moving house) are highly repetitive and ripe for automation. • Digital self-service is limited; the website is dated and lacks tools like live chat. • There is strong interest in deploying voice bots, LLM-powered agents, and NLP models to: o Automate simple tasks o Improve customer response time o Prioritise vulnerable customers (while navigating GDPR/sentiment rules) To accelerate delivery and unlock value across the organisation, YW is establishing a framework of specialist AI service providers. The focus is on working with partners who can bring genuine AI expertise and work collaboratively with internal teams to deliver real, operationally grounded solutions. YW is seeking to develop trusted partnerships with AI specialists who can support the delivery of practical, business-focused solutions. There is a strong emphasis on collaboration, with suppliers expected to work closely with internal teams and co-develop solutions in an agile, transparent way. The organisation aims to upskill internal staff as part of any delivery, ensuring that solutions can be owned, maintained, and adapted in-house over time. Suppliers must be able to work entirely within Yorkshire Water's environment, including existing cloud infrastructure (e.g. Azure), CRM (Dynamics), and other systems. No data is permitted to leave YW's infrastructure. The framework will seek suppliers with a range of AI-related expertise, including: • AI consultancy and use case advisory • Design, integration and implementation of AI tools and systems • Data science and platform engineering • Responsible AI and compliance support • Upskilling and capability-building for internal teams Suppliers must be able to work within Yorkshire Water's existing infrastructure and data environment, and deliver in a collaborative, agile manner.
Lot details
Comparable-procurement analytics
No usable CPV category has been published, so a comparable market set cannot yet be built.
Procurement strategy & market signals
Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeutilities
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published
Planning & early market engagement
BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0
No planning milestones published.
Related procurements
No linked framework, prior procurement or reprocurement published.
Awards
1
Statuspending
SupplierANSWER DIGITAL LIMITED, DOZA CONSULTING LTD, FACULTY SCIENCE LIMITED, ARTESIA CONSULTING LIMITED, SAND TECH AI (UK) LTD, JACOBS U.K. LIMITED
Value£32,000,000
Contract periodFrom 1 Jan 2026 to 31 Dec 2030
Documents & submission route
No documents are published in the current source record.
Source data inventory
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-0524ba |
|---|---|
| Latest release ID | 079100-2025 |
| Latest release timestamp | Tue Dec 02 2025 16:52:45 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Competitive flexible procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 0 |
| Parties in latest release | 7 |
Notice history
| Date | Event | Reference |
|---|---|---|
| 2 Dec 2025 | award, contract | 079100-2025 |
| 4 Aug 2025 | tender | 045845-2025 |
| 23 May 2025 | planning | 027027-2025 |
All source data
Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
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}Complete JSON history (3 releases)
2 Dec 2025 · 079100-2025 · award, contract
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}4 Aug 2025 · 045845-2025 · tender
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"description": "Yorkshire Water has made significant investments in its cloud data platform and has established an internal data science team. The organisation is now moving into a new phase of strategic maturity, aiming to apply AI in ways that deliver measurable value across the business.\nAI is recognised at the executive level as a priority capability to support efficiency, resilience, and improved customer service. YW operates in a heavily regulated environment, and any use of AI must align with regulatory requirements around transparency, ethics, security, and operational reliability.\nThere are currently two priority domains for AI (although the scope of the framework will be for any AI/ML services required at Yorkshire Water):\n1. Central Control Operations\n• Yorkshire Water operates a real-time control room that monitors extensive telemetry across clean and wastewater networks.\n• Operators are overwhelmed by alarms, many of which are false positives due to manually-set thresholds (e.g. \"trigger at 80% tank level\" without data context).\n• Decision-making often relies on decades of tacit knowledge, e.g. knowing which alarms to ignore or act on.\n• There is a strong opportunity to apply AI in:\no Alarm triaging and rationalisation\no Digital twins for simulation and scenario testing\no Predictive maintenance and network optimisation\no Performance is heavily regulated; service outages or pollution events result in significant financial penalties - hence the need for trusted, explainable automation.\n2. Customer Service Operations\n• Yorkshire Water serves around 5 million customers, handling thousands of customer queries and calls, often with high manual effort.\n• Call centre volumes spike due to changes like pricing or hosepipe bans, and many interactions (e.g. moving house) are highly repetitive and ripe for automation.\n• Digital self-service is limited; the website is dated and lacks tools like live chat.\n• There is strong interest in deploying voice bots, LLM-powered agents, and NLP models to:\no Automate simple tasks\no Improve customer response time\no Prioritise vulnerable customers (while navigating GDPR/sentiment rules)\nTo accelerate delivery and unlock value across the organisation, YW is establishing a framework of specialist AI service providers. The focus is on working with partners who can bring genuine AI expertise and work collaboratively with internal teams to deliver real, operationally grounded solutions.\nYW is seeking to develop trusted partnerships with AI specialists who can support the delivery of practical, business-focused solutions. There is a strong emphasis on collaboration, with suppliers expected to work closely with internal teams and co-develop solutions in an agile, transparent way. The organisation aims to upskill internal staff as part of any delivery, ensuring that solutions can be owned, maintained, and adapted in-house over time. Suppliers must be able to work entirely within Yorkshire Water's environment, including existing cloud infrastructure (e.g. Azure), CRM (Dynamics), and other systems. No data is permitted to leave YW's infrastructure.\nThe framework will seek suppliers with a range of AI-related expertise, including:\n• AI consultancy and use case advisory\n• Design, integration and implementation of AI tools and systems\n• Data science and platform engineering\n• Responsible AI and compliance support\n• Upskilling and capability-building for internal teams\nSuppliers must be able to work within Yorkshire Water's existing infrastructure and data environment, and deliver in a collaborative, agile manner.",
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}23 May 2025 · 027027-2025 · planning
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"description": "Please confirm the receipt of this RFI and your intention to respond by a return email to matt.bamforth@yorkshirewater.co.uk by no later than 5pm on 6th June 2025. Yorkshire Water will then issue to you the RFI documents required for submission.\nAll submissions must be sent via email to matt.bamforth@yorkshirewater.co.uk - we will not be using Ariba at this stage. The deadline for submission is 5pm on Monday 9th June 2025.\nYorkshire Water intends to use the information gathered through this RFI to inform our strategic thinking and future planning regarding the role of AI technologies in our Customer Service and Central Control functions.\nFollowing the review of responses, we may invite a select number of suppliers to participate in short, individual clarification or feedback sessions. These sessions will be recorded for internal documentation and compliance purposes, key outputs will be shared with the market at the appropriate time.\nParticipation in these sessions will not form part of any formal evaluation or selection process, nor does this RFI constitute the start of a procurement exercise. However, insights gained may inform the design of any future procurement approach."
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