Official UK procurement notice
Accessibility Insight Package · UK public procurement notice
Authority: Transport for London (Public body)
Accessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey.
What is being bought
Published requirement descriptionAccessibility Insight Package (AIP) is a strategic research programme that brings together insight from multiple sources to improve Transport for London's understanding of disabled customers' experiences. The programme provides evidence to monitor accessibility performance, identify emerging trends and issues, evaluate new initiatives, and support continuous improvement across the customer journey. It ensures the views of disabled customers inform decision-making by providing actionable insight, measuring perceptions of accessibility, and identifying the drivers of customer experience and reputation.
CPV: Research services
The lotProcurement structure
single lot · no lot value publishedLot #1Provision of accessibility market research services, including management of a panel…Awarded
Provision of accessibility market research services, including management of a panel of disabled customers, delivery of regular tracking and ad hoc research, analysis, reporting and insight generation to support accessibility-related decision-making and service improvement across Transport for London's transport network.
This was a mini competition via the GCA Research and Insights Framework DPS (RM6126).
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| ESRO Limited (Revealing Reality) | £878,562 † | — | Awarded |
Contracts
Contract 106796-2026-1 · ESRO Limited (Revealing Reality)
- Signed
- 6 Nov 2026
- Value
- £878,562
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2bids | — | — | — |
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 10 Nov 2026, 15:41 GMT
- Last source update
- 10 Nov 2026, 15:41 GMT
- Authority reference
TfL 96007- FTS notice number
2026/S 000-106796- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-07b8d8Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
The award of this contract is lawful without the prior publication of a standalone Tender Notice because it constitutes a call-off contract from an established Dynamic Purchasing System (DPS) in accordance with PCR2015.
Publisher note: For the purposes of this award notice, the contract commencement date has been recorded as today's date, as the system does not permit a future start date. The actual contract commencement date is 8 December 2026.
Contracting authority & participating public bodies
Dispute resolution & review bodies
- The Public Procurement Review ServiceReview body
Bidders & participating suppliers
1 commercial party on the notice- ESRO Limited (Revealing Reality)Awarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.