Official UK procurement notice
360 Tenant Experience Portal
Authority: Thirteen Housing Group Limited (Housing)
What is being bought
Published requirement descriptionHelp us build the 360° Tenant Experience Portal
We are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association
Thirteen is seeking early discussions with suppliers capable of developing this transformational platform.
Why engage with us:
We have a clear vision to build future‑ready digital services that surpass the sector's traditional approach and redefine what customers can expect from housing providers
We're all about real outcomes that matter to people: giving our customers the freedom to self‑serve in ways that fit their lives, resolving issues at first point of contact within the portal, and delivering a level of care and satisfaction that genuinely makes day‑to‑day life easier
We work across rich integration landscape that will let your systems shine
We work with robust standards: GDPR, WCAG, ISO 22458, ISO 27001/CE+ to create the conditions for a successful, secure, compliant, and innovative long‑term relationship
Our aim is to shape the solution with diverse customers in mind from day one, including multilingual needs and inclusive content
We're keen to hear your ideas and draw on your experience so you can help shape and influence the design from the outset
What we'd like to deliver for our customers
360° Tenant Timeline: Profile, documents, interactions, appointments, and updates.
Omnichannel Communication: Two-way messaging and bulk communication
Smart Appointments: Real-time availability, preferred-person selection, Outlook/Teams sync.
Tiered workflow (self-serve, action-required, appointment-needed) with automated routing.
Support Plans: Digital plans, signatures, reviews, and recommendations.
Secure Document Centre: Encrypted uploads, version control, tenancy documentation.
Lettings & Sign-Up: Digital tenancy onboarding with rules-based matching.
Reporting: Near-time dashboards, KPIs, and export capability
Open APIs (send and receive information in near real time)
Who should respond
We welcome interest from suppliers with experience in developing large‑scale portals, secure integrations, and accessible solutions for the public sector, along with expertise in workflow automation, case management, and calendar or scheduling capabilities.
Additionally, the supplier must demonstrate a strong capability and commitment to leveraging modern and emerging technologies, with a particular emphasis on:
Embedding AI‑driven capabilities such as intelligent automation, predictive insights, and natural language processing.
Maintaining a future‑focused product roadmap, showing ongoing investment in emerging technologies and continuous improvement.
Ensuring all AI features are secure, ethical, and compliant with relevant regulations and standards.
Commitment to a collaborative innovation partnership, including opportunities to adopt new features early.
Call to Action
Register your interest by providing examples of similar functionality you have delivered.
Where possible, please include links or demonstrations for us to review.
Email [email protected]
CPV: IT services: consulting, software development, Internet and support · Software package and information systems
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Thirteen Housing Group Limited buys Software package and information systems (CPV 48), and who usually turns up
Thirteen Housing Group Limited’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Software package and information systems (CPV 48) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered in the delivery region.
i
How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
No decision dates published to compare.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The buyer’s share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid8%
2–325%
4–633%
7+33%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1Estimate not published
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 405 past lots.
A forecast, not a list of bidders.
1 bid15%
2–331%
4–632%
7+22%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 25 Mar 2026, 09:44 GMT
- Last source update
- 26 Mar 2026, 10:18 GMT
- Authority reference
THIR 25 356- FTS notice number
2026/S 000-027732- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-067381Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
25 Mar 2026 → 1 May 2027 · 4 dates- Planning notice published209 days ago25 Mar 2026, 09:44 GMT
- Latest notice published208 days ago26 Mar 2026, 10:18 GMT
- Market engagement143 days ago30 May 2026, 23:59 BST
Register your interest by providing examples of similar functionality you have delivered.
Where possible, please include links or demonstrations for us to review.
Email [email protected].
We will reach out to all suppliers if we'd require more information.
Please ensure you have registered on Thirteen Housing Group's E-Tendering portal as a future tender will be issued on In-Tend (should Thirteen Decide to move ahead with a 360 Tenant Experience Portal): in-tendhost.co.uk/thirteengroup/aspx/Home ↗
- Today20 Oct 2026
- Contract startsin 192 days1 May 2027, 00:00 BST
Notice history
2 events · 2 releases on Find a Tender · since 25 Mar 2026- Preliminary market engagement notice published25 Mar 2026, 09:44 GMTUK2
- Preliminary market engagement notice published26 Mar 2026, 10:18 GMTUK2
Published amendments (1)
Change to HTML address for In-Tend E-Tendering portal. Correct address is: https://in-tendhost.co.uk/thirteengroup/aspx/Home
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender