360 Tenant Experience Portal

{
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  "date": "2026-03-26T10:18:16Z",
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    ],
    "title": "360 Tenant Experience Portal",
    "status": "planning",
    "amendments": [
      {
        "id": "027732-2026",
        "description": "Change to HTML address for In-Tend E-Tendering portal. Correct address is: https://in-tendhost.co.uk/thirteengroup/aspx/Home"
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    "legalBasis": {
      "id": "2023/54",
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    "description": "Help us build the 360° Tenant Experience Portal\nWe are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association\nThirteen is seeking early discussions with suppliers capable of developing this transformational platform.\nWhy engage with us:\nWe have a clear vision to build future‑ready digital services that surpass the sector's traditional approach and redefine what customers can expect from housing providers\nWe're all about real outcomes that matter to people: giving our customers the freedom to self‑serve in ways that fit their lives, resolving issues at first point of contact within the portal, and delivering a level of care and satisfaction that genuinely makes day‑to‑day life easier\nWe work across rich integration landscape that will let your systems shine\nWe work with robust standards: GDPR, WCAG, ISO 22458, ISO 27001/CE+ to create the conditions for a successful, secure, compliant, and innovative long‑term relationship\nOur aim is to shape the solution with diverse customers in mind from day one, including multilingual needs and inclusive content\nWe're keen to hear your ideas and draw on your experience so you can help shape and influence the design from the outset\nWhat we'd like to deliver for our customers\n360° Tenant Timeline: Profile, documents, interactions, appointments, and updates.\nOmnichannel Communication: Two-way messaging and bulk communication\nSmart Appointments: Real-time availability, preferred-person selection, Outlook/Teams sync.\nTiered workflow (self-serve, action-required, appointment-needed) with automated routing.\nSupport Plans: Digital plans, signatures, reviews, and recommendations.\nSecure Document Centre: Encrypted uploads, version control, tenancy documentation.\nLettings & Sign-Up: Digital tenancy onboarding with rules-based matching.\nReporting: Near-time dashboards, KPIs, and export capability\nOpen APIs (send and receive information in near real time)\nWho should respond\nWe welcome interest from suppliers with experience in developing large‑scale portals, secure integrations, and accessible solutions for the public sector, along with expertise in workflow automation, case management, and calendar or scheduling capabilities.\nAdditionally, the supplier must demonstrate a strong capability and commitment to leveraging modern and emerging technologies, with a particular emphasis on:\nEmbedding AI‑driven capabilities such as intelligent automation, predictive insights, and natural language processing.\nMaintaining a future‑focused product roadmap, showing ongoing investment in emerging technologies and continuous improvement.\nEnsuring all AI features are secure, ethical, and compliant with relevant regulations and standards.\nCommitment to a collaborative innovation partnership, including opportunities to adopt new features early.\nCall to Action\nRegister your interest by providing examples of similar functionality you have delivered.\nWhere possible, please include links or demonstrations for us to review.\nEmail procurement@thirteengroup.co.uk",
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        "id": "027732-2026",
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        "description": "Register your interest by providing examples of similar functionality you have delivered.\nWhere possible, please include links or demonstrations for us to review.\nEmail procurement@thirteengroup.co.uk.\nWe will reach out to all suppliers if we'd require more information.\nPlease ensure you have registered on Thirteen Housing Group's E-Tendering portal as a future tender will be issued on In-Tend (should Thirteen Decide to move ahead with a 360 Tenant Experience Portal): https://in-tendhost.co.uk/thirteengroup/aspx/Home"
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  "tag": [
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  "date": "2026-03-25T09:44:58Z",
  "ocid": "ocds-h6vhtk-067381",
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    "title": "360 Tenant Experience Portal",
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    "description": "Help us build the 360° Tenant Experience Portal \nWe are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association \nThirteen is seeking early discussions with suppliers capable of developing this transformational platform. \nWhy engage with us: \nWe have a clear vision to build future‑ready digital services that surpass the sector's traditional approach and redefine what customers can expect from housing providers \nWe're all about real outcomes that matter to people: giving our customers the freedom to self‑serve in ways that fit their lives, resolving issues at first point of contact within the portal, and delivering a level of care and satisfaction that genuinely makes day‑to‑day life easier \nWe work across rich integration landscape that will let your systems shine \nWe work with robust standards: GDPR, WCAG, ISO 22458, ISO 27001/CE+ to create the conditions for a successful, secure, compliant, and innovative long‑term relationship \nOur aim is to shape the solution with diverse customers in mind from day one, including multilingual needs and inclusive content \nWe're keen to hear your ideas and draw on your experience so you can help shape and influence the design from the outset \nWhat we'd like to deliver for our customers \n360° Tenant Timeline: Profile, documents, interactions, appointments, and updates.  \nOmnichannel Communication: Two-way messaging and bulk communication \nSmart Appointments: Real-time availability, preferred-person selection, Outlook/Teams sync. \nTiered workflow (self-serve, action-required, appointment-needed) with automated routing. \nSupport Plans: Digital plans, signatures, reviews, and recommendations. \nSecure Document Centre: Encrypted uploads, version control, tenancy documentation. \nLettings & Sign-Up: Digital tenancy onboarding with rules-based matching. \nReporting: Near-time dashboards, KPIs, and export capability \nOpen APIs (send and receive information in near real time) \nWho should respond \nWe welcome interest from suppliers with experience in developing large‑scale portals, secure integrations, and accessible solutions for the public sector, along with expertise in workflow automation, case management, and calendar or scheduling capabilities. \nAdditionally, the supplier must demonstrate a strong capability and commitment to leveraging modern and emerging technologies, with a particular emphasis on: \nEmbedding AI‑driven capabilities such as intelligent automation, predictive insights, and natural language processing. \nMaintaining a future‑focused product roadmap, showing ongoing investment in emerging technologies and continuous improvement. \nEnsuring all AI features are secure, ethical, and compliant with relevant regulations and standards. \nCommitment to a collaborative innovation partnership, including opportunities to adopt new features early. \nCall to Action \nRegister your interest by providing examples of similar functionality you have delivered. \nWhere possible, please include links or demonstrations for us to review. \nEmail procurement@thirteengroup.co.uk",
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        "description": "Register your interest by providing examples of similar functionality you have delivered. \nWhere possible, please include links or demonstrations for us to review. \nEmail procurement@thirteengroup.co.uk.\nWe will reach out to all suppliers if we'd require more information. \nPlease ensure you have registered on Thirteen Housing Group's E-Tendering portal as a future tender will be issued on In-Tend (should Thirteen Decide to move ahead with a 360 Tenant Experience Portal): https://www.thirteengroup.co.uk/about-us/procurement."
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