Water Hygiene Monitoring and Sampling of Water Systems

For the provision of: Water Treatment / Hygiene Control The contract will predominantly cover work in Sanctuary Offices, Care Homes, Schemes and tenants homes. The supplier will be expected to: • Provide Water Treatment / Hygiene Control works in line with the required frequency for the specific site • Periodic service and cold water shut off testing requirements for Thermostatic Mixer Valves (inclusive of checking and setting of the water temperature of TMV’s). • Complete all works in accordance with HSG 274 Parts 2 and 3. • Work to a performance related contract in line with a Service Level Agreement (SLA) • Provide quarterly reports summarising performance against the service level agreements / Key Performance Indicators (KPI’s) • Provide regular management information • Provide a single point of contact to handle enquiries (account manager) • Attend review meetings • Provide a prompt and efficient service • Provide advice, support, assistance and guidance including technical advice to Sanctuary employees • Provide or facilitate relevant training • Provide a single point of contact for accounts and invoice queries • Comply with Sanctuary purchase order and invoicing requirements • Completion reports / paperwork to be provided to Sanctuary’s National Compliance Team within an agreed timeframe • Provide operatives who are suitably qualified and competent • Ensure that any equipment that is dangerous is brought to Sanctuary’s attention as a matter of urgency. • Provide a continuous improvement pipeline. • Comply with all applicable legislation, standards and regulations • Maintain and improve the asset list including address, type of equipment etc. • Provide an effective scheduling system to ensure that visits are planned in with sites (including tenants) and carried out on time (Create in conjunction with Sanctuary and then work to an agreed schedule, providing details of the schedule) • Have the ability to provide appropriate repairs / remedial works • Hold and carry adequate spare parts • Provide emergency call outs (24hrs)

For the provision of: Water Treatment / Hygiene Control The contract will predominantly cover work in Sanctuary Offices, Care Homes, Schemes and tenants homes. The supplier will be expected to: • Provide Water Treatment / Hygiene Control works in line with the required frequency for the specific site • Periodic service and cold water shut off testing requirements for Thermostatic Mixer Valves (inclusive of checking and setting of the water temperature of TMV’s). • Complete all works in accordance with HSG 274 Parts 2 and 3. • Work to a performance related contract in line with a Service Level Agreement (SLA) • Provide quarterly reports summarising performance against the service level agreements / Key Performance Indicators (KPI’s) • Provide regular management information • Provide a single point of contact to handle enquiries (account manager) • Attend review meetings • Provide a prompt and efficient service • Provide advice, support, assistance and guidance including technical advice to Sanctuary employees • Provide or facilitate relevant training • Provide a single point of contact for accounts and invoice queries • Comply with Sanctuary purchase order and invoicing requirements • Completion reports / paperwork to be provided to Sanctuary’s National Compliance Team within an agreed timeframe • Provide operatives who are suitably qualified and competent • Ensure that any equipment that is dangerous is brought to Sanctuary’s attention as a matter of urgency. • Provide a continuous improvement pipeline. • Comply with all applicable legislation, standards and regulations • Maintain and improve the asset list including address, type of equipment etc. • Provide an effective scheduling system to ensure that visits are planned in with sites (including tenants) and carried out on time (Create in conjunction with Sanctuary and then work to an agreed schedule, providing details of the schedule) • Have the ability to provide appropriate repairs / remedial works • Hold and carry adequate spare parts • Provide emergency call outs (24hrs)

For the provision of: Water Treatment / Hygiene Control The contract will predominantly cover work in Sanctuary Offices, Care Homes, Schemes and tenants homes. The supplier will be expected to: • Provide Water Treatment / Hygiene Control works in line with the required frequency for the specific site • Periodic service and cold water shut off testing requirements for Thermostatic Mixer Valves (inclusive of checking and setting of the water temperature of TMV’s). • Complete all works in accordance with HSG 274 Parts 2 and 3. • Work to a performance related contract in line with a Service Level Agreement (SLA) • Provide quarterly reports summarising performance against the service level agreements / Key Performance Indicators (KPI’s) • Provide regular management information • Provide a single point of contact to handle enquiries (account manager) • Attend review meetings • Provide a prompt and efficient service • Provide advice, support, assistance and guidance including technical advice to Sanctuary employees • Provide or facilitate relevant training • Provide a single point of contact for accounts and invoice queries • Comply with Sanctuary purchase order and invoicing requirements • Completion reports / paperwork to be provided to Sanctuary’s National Compliance Team within an agreed timeframe • Provide operatives who are suitably qualified and competent • Ensure that any equipment that is dangerous is brought to Sanctuary’s attention as a matter of urgency. • Provide a continuous improvement pipeline. • Comply with all applicable legislation, standards and regulations • Maintain and improve the asset list including address, type of equipment etc. • Provide an effective scheduling system to ensure that visits are planned in with sites (including tenants) and carried out on time (Create in conjunction with Sanctuary and then work to an agreed schedule, providing details of the schedule) • Have the ability to provide appropriate repairs / remedial works • Hold and carry adequate spare parts • Provide emergency call outs (24hrs)