Official UK procurement notice
Telecoms Network and Infrastructure Framework
Authority: Procurement for Housing (Public body)·Consortium: 2 public authorities
What is being bought5 lots · detail below
Published requirement descriptionEstablished in 2004, Procurement for Housing (PfH) is a national procurement consortium dedicated to the social housing sector and supported by the National Housing Federation (NHF), Chartered Institute of Housing (CIH) and HouseMark.
Collectively our Members manage more than 90% of UK’ social housing stock, with PfH helping them to achieve efficiency savings using a wide range of
services including framework agreements, dynamic purchasing systems, spend analyses, strategy reviews, consolidated billing and comprehensive reporting. PfH is a contracting authority under section 2 of the Procurement Act 2023 and a centralised procurement authority under section 1(4) of that Act.
Please refer to www.pfh.co.uk ↗ for additional information.
PfH is administered by Inprova Limited and is headquartered in the North West of England with over 20 years of expertise and experience offering a complete procurement solutions package across outsourcing, technology and consultancy. By integrating procurement services and technology, Inprova operates as a delivery partner, supporting business performance improvement for the public sector.
PfH is establishing a Framework Agreement for Telecommunications and Associated Services. The framework will provide services and associated products relating to networking and security including cloud-based solutions, voice solutions, unified communications, mobile communications and total communications, in addition to providing solution to support digital inclusion and solutions utilising the Internet of Things technologies. The Framework will be divided into lots which will be set out in the Tender Notice.
CPV: Administration, defence and social security services · Computer equipment and supplies · Education and training services · Electrical installation work · Electrical machinery, apparatus, equipment and consumables; lighting · IT services: consulting, software development, Internet and support · Installation of telecommunications equipment · Installation services of communications equipment · Maintenance and repair of office machinery · Office and computing machinery, equipment and supplies except furniture and software packages · Other community, social and personal services · Postal and telecommunications services · +6 more
How this framework works
From the published notice- Type
- Open framework
- Call-offs
- call-offs may be awarded directly or by further competition
- Bids received
- 11 bids on the busiest of 5 lots · 14 suppliers appointed
- Framework period
- 3 yrs · up to 4 yrs from 6 Feb 2026
Who may buy through it
This Framework Agreement may be used by all current members of PfH at the time of the FTS notice and those contracting authorities that become a member of PfH during the period of the Framework Agreement. This includes all contracting authorities across England, Wales, Scotland and Northern Ireland listed on the following page of the PfH website:
procurementforhousing.co.uk/permissible-users/ ↗
This includes registered providers of social housing; registered social landlords; the Northern Ireland Housing Executive; public authorities; local authorities; ALMOs; central government departments; schools, colleges, universities and other education establishments; hospital trusts, ambulance services and other NHS organisations and services; fire and rescue, police and other emergency services; passenger transport services; charities and other third sector organisations and any wholly owned subsidiaries of the above organisations. See paragraph 1.3.5 of Document 1 of the tender pack.
Published description of the framework
The purpose of this Framework Agreement is to provide a compliant and flexible route to market for members of PfH across England, Wales, Scotland, and Northern Ireland, as well as other public bodies permitted to use the Framework Agreement, who require services within the scope of Telecoms Network and Infrastructure.
Once awarded, PfH members and eligible users will be able to place call-off contracts directly with successful framework suppliers.
- The Direct Award Process may be used where criteria required under PA23 are satisfied.
- Or where the Customer prefers, the Competitive Selection Process as permitted under PA23 is followed.
- For Below Threshold Contracts, these conditions are not mandatory. The Customer may choose to apply them or instead select the most suitable process based on an objective assessment of which approach best delivers value for money in line with their requirements.
Each PfH member will enter into a direct contractual relationship with the appointed supplier for their call-off contract.
Call-off contract durations are expected to range from an expected minimum of 12 months up to a maximum of four years or may be project-specific. PfH members are free to determine the most appropriate contract length to meet their requirements. Framework pricing will be available as an indication of what is anticipated under the framework and bespoke pricing will be provided as determined by the member’s requirements.
Suppliers are advised that they are eligible to submit bids for all Lots under this Framework Agreement. There are no restrictions on the number of Lots a supplier may apply for.
Lots and requirements (5)Procurement structure
5 lots · all with a published value · evaluation weights differ by lotEvery one of these 2 lots carries the same published figure, £12,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1Network Infrastructure, Services, Hardware & CybersecurityAwardedRenewalPublished value£10,000,000
This lot covers the design, deployment, and management of core network infrastructure, including full-fibre, leased lines, WAN/LAN solutions, and associated hardware. It supports secure, high-performance connectivity across estates, enabling digital transformation and future-proofing member networks. Services include installation, maintenance, and optimisation, with options for managed network services and hardware procurement.
Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot’s offerings.
The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.
Lot #2SmartConnect – Mobile, 5G & Hardware SolutionsAwardedRenewalPublished value£10,000,000
This lot provides mobile connectivity and infrastructure to support workforce mobility, smart estate management, and real-time data processing across housing and public sector organisations. It includes flexible mobile voice and data plans (4G/5G SIMs, pooled and unlimited data), a wide range of supported devices (smartphones, tablets, rugged hardware), and centralised mobile device management (MDM) with AI-based health monitoring. These services enable organisations to stay connected on the move and deploy smart devices across estates, enhancing operational efficiency and responsiveness.
Advanced technologies such as private 5G networks and edge computing are also included, offering high-performance wireless coverage for campuses and faster local data processing. AI is selectively applied to optimise network performance, support intelligent decision-making, and enhance analytics. Associated products and services may be tailored to meet specific member requirements, ensuring the effective delivery of the lot’s offerings.
This Framework will also cover associated goods and services and will be available for use across England, Wales, Scotland, and Northern Ireland.
Lot #3Digital Inclusion, Wi-Fi & IOT SolutionsAwardedRenewalPublished value£15,000,000
This lot is designed to bridge the digital divide by delivering inclusive, affordable digital services to residents in social housing and underserved communities across the UK. It supports access to connectivity, devices, and digital skills through community Wi-Fi, affordable broadband (including social tariffs and voucher schemes), and device access programmes such as loan schemes and refurbished equipment distribution. Digital skills training is also included, with AI-personalised learning paths to support individual progress. These services are delivered in partnership with councils, charities, and social enterprises to maximise social value and community impact.
Enhanced with IoT connectivity, this lot enables smarter, safer environments through applications such as environmental monitoring and assisted living. It includes low-power, wide-area connectivity (NB-IoT, LTE-M), scalable SIM provisioning, and AI-based anomaly detection for real-time device management. AI is also used to optimise Wi-Fi performance, personalise learning, and measure impact through sentiment analysis and inclusion KPIs. Associated products and services may be tailored to meet specific member needs, ensuring the effective delivery of the lot’s offerings. This Framework will be available for use across England, Wales, Scotland, and Northern Ireland.
Lot #4Unified Communications & Collaboration (Licence based)AwardedRenewalceiling above
This lot provides integrated communication solutions to support hybrid working, customer engagement, and internal collaboration across housing and public sector organisations nationwide. All products and services are licence-based, enabling flexible access and scalable deployment. Offerings include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools (voicemail-to-email, SMS gateways, internal chat). These services are designed to enhance connectivity across remote and office-based teams, with support for softphones, mobile apps, and video conferencing hardware. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot’s offerings.
The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.
Lot #5Unified Communications & Collaboration (Pay-as- you-go)AwardedRenewalceiling above
This lot offers flexible, integrated communication solutions designed to support hybrid working, customer service, and internal collaboration across housing and public sector organisations. Delivered on a pay-as-you-go basis, members can scale usage according to demand and budget. Services include cloud telephony (VoIP, SIP Trunking, Hosted PBX), collaboration platforms (Microsoft Teams, Zoom, Webex, Slack), and unified messaging tools such as voicemail-to-email, SMS gateways, and internal chat. Hybrid work enablement is supported through softphones, mobile apps, and video conferencing hardware, ensuring seamless connectivity across remote and office-based teams.
To enhance service delivery, this lot also includes intelligent contact centre solutions with omnichannel support, CRM integration, CCaaS platforms, AI call routing, sentiment analysis, and workforce management tools. AI is selectively integrated to improve analytics, automate meeting tasks, and optimise contact centre performance without adding complexity. Analytics and reporting tools provide valuable insights into communication usage and quality. Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot’s offerings.
Associated products and services may be tailored to meet specific member needs, supporting the effective delivery of the lot’s offerings.
The provisions of this lots are available throughout the entirety of England, Wales, Scotland and Northern Ireland.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lots publish different evaluation splits; there is no single procedure weighting.
- Price carries 40 points on every lot: a 10% discount moves about 4 points.
- “Telecoms Network and Infrastructure Framework” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- This Framework Agreement may be used by all current members of PfH at the time of the FTS notice and those contracting authorities that become a member of PfH during the period of the Framework Agreement. This includes all contracting authorities across England, Wales, Scotland and Northern Ireland listed on the following page of the PfH website: http://procurementforhousing.co.uk/permissible-users/ This includes registered providers of social housing; registered social landlords; the Northern Ireland Housing Executive; public authorities; local authorities; ALMOs; central government departments; schools, colleges, universities and other education establishments; hospital trusts, ambulance services and other NHS organisations and services; fire and rescue, police and other emergency services; passenger transport services; charities and other third sector organisations and any wholly owned subsidiaries of the above organisations. See paragraph 1.3.5 of Document 1 of the tender pack.
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 16 May 2025, 08:49 BST
- Last source update
- 4 Feb 2026, 09:34 GMT
- Award evaluation window
- Submission end – 16 Jan 2026
- Authority reference
SK0925ITF- FTS notice number
2025/S 000-058667- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-051536Find a Tender
How it was run
Official notice- Appointment period ends
- 3 Nov 2025, 12:00 GMT
- Clarification deadline
- 20 Oct 2025, 12:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Timeline
16 May 2025 → 13 Feb 2026 · 11 dates- Planning notice published16 May 2025, 08:49 BST
- Market engagement400 days ago15 Sept 2025, 23:59 BST
As part of our commitment to transparency, we are undertaking a market engagement exercise and publishing a Prior Market Engagement (PME) notice to gauge supplier interest and gather insight into potential solutions for our forthcoming Inclusive Telecommunications Framework. This framework will serve permissible users across the public sector.
The purpose of this exercise is to:
Ensure the scope of the framework is comprehensive and inclusive of appropriate solutions.
Understand market capabilities and capacity to meet the needs of public sector customers.
Mitigate risks by testing assumptions and refining requirements before the procurement process.
Ensure the framework offers value and is viable for both customers and the supply chain.
Feedback from this engagement will help shape the final framework specification, ensuring it is aligned with customer needs, commercially sustainable, and supportive of a diverse and competitive supplier base.
- Tender notice published393 days ago22 Sept 2025, 16:49 BST
- Next notice expected393 days ago22 Sept 2025, 23:59 BST
- Clarification questions by365 days ago20 Oct 2025, 12:00 BST
- Admission / appointment period ends351 days ago · period end, not a bid countdown3 Nov 2025, 12:00 GMT
- Award decision expected by277 days ago16 Jan 2026, 23:59 GMT
- Assessment summaries sent260 days ago3 Feb 2026
- Latest notice published258 days ago4 Feb 2026, 09:34 GMT
- Contract starts257 days ago6 Feb 2026
- Standstill ends249 days ago13 Feb 2026, 23:59 GMT
Notice history
10 events · 4 releases on Find a Tender · since 16 May 2025- Pipeline notice published16 May 2025, 08:49 BSTUK1
- Preliminary market engagement notice published22 Aug 2025, 09:07 BSTUK2
- Buyer details updated22 Aug 2025, 09:07 BST
- Tender notice published22 Sept 2025, 16:49 BSTUK4
- Status changed to active22 Sept 2025, 16:49 BST
- Procurement method changed22 Sept 2025, 16:49 BST
- Deadline published: 3 Nov 2025, 12:00 GMT22 Sept 2025, 16:49 BST
- Contract award notice published4 Feb 2026, 09:34 GMTUK6
- Status changed to complete4 Feb 2026, 09:34 GMT
- Contract signature expected18 Feb 2026, 23:59 GMTscheduled
Routine re-releases (4)
- 2025-05: 1 release · 16 May 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast£12,000,000 is the framework's published maximum, restated by the publisher on 2 award rows. It is one ceiling, not 2 separate sums, and no share per lot is published; those rows read “ceiling above”.
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Network Infrastructure, Services, Hardware & Cybersecurity1 award | |||
| Britannic Technologies LimitedSME, CENTRAL NETWORKS AND TECHNOLOGIES LIMITEDSME, CloudClevr LimitedSME, Daisy Communications Limited, HybrIT Services LtdSME, MLL Telecom LtdSME +2 more23 Feb 2026 – 22 Feb 2029 · up to 22 Feb 2030Extensions: The option to extend the Framework Agreement by 12-months | £10,000,000 | 30 Jan 2026standstill to 13 Feb 2026 | Standstill |
| Lot 2 · SmartConnect – Mobile, 5G & Hardware Solutions1 award | |||
| Abzorb Group LtdSME, Daisy Communications Limited, KESTRONICS LIMITEDSME, Social Telecoms CICSME, Southern Communications Corporate Solutions LimitedSME23 Feb 2026 – 22 Feb 2029 · up to 22 Feb 2030Extensions: The option to extend the Framework Agreement by 12-months | £10,000,000 | 30 Jan 2026standstill to 13 Feb 2026 | Standstill |
| Lot 3 · Digital Inclusion, Wi-Fi & IOT Solutions1 award | |||
| AvoiraSME, DATABASE FOR BUSINESS LTDSME, Daisy Communications Limited, MLL Telecom LtdSME, Social Telecoms CICSME23 Feb 2026 – 22 Feb 2029 · up to 22 Feb 2030Extensions: The option to extend the Framework Agreement by 12-months | £15,000,000 | 30 Jan 2026standstill to 13 Feb 2026 | Standstill |
| Lot 4 · Unified Communications & Collaboration (Licence based)1 award | |||
| Britannic Technologies LimitedSME, Daisy Communications Limited, Exchange Communications Installations LimitedSME, HybrIT Services LtdSME, Social Telecoms CICSME, Southern Communications Corporate Solutions LimitedSME23 Feb 2026 – 22 Feb 2029 · up to 22 Feb 2030Extensions: The option to extend the Framework Agreement by 12-months | ceiling above | 30 Jan 2026standstill to 13 Feb 2026 | Standstill |
| Lot 5 · Unified Communications & Collaboration (Pay-as- you-go)1 award | |||
| Britannic Technologies LimitedSME, Daisy Communications Limited, INCLINE IT LIMITEDSME, Social Telecoms CICSME23 Feb 2026 – 22 Feb 2029 · up to 22 Feb 2030Extensions: The option to extend the Framework Agreement by 12-months | ceiling above | 30 Jan 2026standstill to 13 Feb 2026 | Standstill |
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Network Infrastructure, Services, Hardware & Cybersecurity | 11final-stage tenders · 15 at stage one | 8 | 0 | — |
| 2 · SmartConnect – Mobile, 5G & Hardware Solutions | 8final-stage tenders · 12 at stage one | 7 | 0 | — |
| 3 · Digital Inclusion, Wi-Fi & IOT Solutions | 6final-stage tenders · 7 at stage one | 4 | 0 | — |
| 4 · Unified Communications & Collaboration (Licence based) | 10final-stage tenders · 14 at stage one | 6 | 0 | — |
| 5 · Unified Communications & Collaboration (Pay-as- you-go) | 8final-stage tenders · 12 at stage one | 4 | 0 | — |
Who bid
- wonAbzorb Group LtdSME · Yorkshire and the Humber · 2
- wonAvoira LtdSME · North West England · 3
- wonBritannic TechnologiesSME · South East England · 1, 4, 5
- wonCentral Networks and Technologies LtdSME · North West England · 1
- wonCloudClevr LtdSME · South West England · 1
- wonDaisy Communications Limited · North West England · all lots
- wonDatabase for Business LtdSME · East Midlands · 3
- wonExchange Communications Installations LimitedSME · Scotland · 4
- wonHybrIT Services LtdSME · East Midlands · 1, 4
- wonIncline-IT LimitedSME · North West England · 5
- wonKESTRONICS LimitedSME · East of England · 2
- wonMLL Telecom LtdSME · South East England · 1, 3
- wonSocial Telecoms CICSME · West Midlands · all lots
- wonSouthern Communications Corporate SolutionsSME · South East England · 1, 4, 2
- did not winMaintel Europe Ltd · Greater London · 1, 4, 5
- did not winASPIRE TECHNOLOGY SOLUTIONS LTDSME · North East England · 1
- did not winBarclay Digital ServicesSME · Northern Ireland · 2
- did not winCHESS ICT LIMITEDSME · North West England · 2
- did not winHinduja Global Solutions UK Ltd · North West England · 4, 5
- did not winTrinsic LimitedSME · South East England · 4, 5, 2
- did not winTechnetix Limited · South East England · 1, 4, 5, 3
Bidders as named on the Procurement Act 2023 award notice. “Won” means the bidder holds an award on this notice.
Contracting authority & participating public bodies
2 public bodies on the noticeFramework contractors & participating bidders
21 commercial parties on the notice · 14 awarded- ASPIRE TECHNOLOGY SOLUTIONS LTDBidder / tenderer
- Abzorb Group LtdFramework contractor
- Avoira LtdFramework contractor
- Barclay Digital ServicesBidder / tenderer
- Britannic TechnologiesFramework contractor
- CHESS ICT LIMITEDBidder / tenderer
- Central Networks and Technologies LtdFramework contractor
- CloudClevr LtdFramework contractor
- Daisy Communications LimitedFramework contractor
- Database for Business LtdFramework contractor
Show 11 more suppliers
- Exchange Communications Installations LimitedFramework contractor
- Hinduja Global Solutions UK LtdBidder / tenderer
- HybrIT Services LtdFramework contractor
- Incline-IT LimitedFramework contractor
- KESTRONICS LimitedFramework contractor
- MLL Telecom LtdFramework contractor
- Maintel Europe LtdBidder / tenderer
- Social Telecoms CICFramework contractor
- Southern Communications Corporate SolutionsFramework contractor
- Technetix LimitedBidder / tenderer
- Trinsic LimitedBidder / tenderer
Official documents & specifications (22)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Document 6B - ITT Scoring Methodology & Note
- Bidding documents and specifications Document 7- Pricing Schedule
- Bidding documents and specifications Document 8 - Framework Agreement-Template
- Bidding documents and specifications Document 9- Call Off Contract and Conditions - Template.
- Bidding documents and specifications Document 10 - Tender Certificates.
- Bidding documents and specifications Document 11- Quantum Gen 2 form Template.
- Bidding documents and specifications Document 12 - Tender Submission Checklist
- Bidding documents and specifications Document 1 - PA23 - ITT - PfH Telecoms Framework
Show 6 more documents
- Bidding documents and specifications Document 2 - PA23 - Instructions to Tenderers
- Bidding documents and specifications Document 3 - PA23 - Evaluation Criteria
- Bidding documents and specifications Document 5A - Procurement Specific Questionnaire (PSQ)
- Bidding documents and specifications Document 4 - PA23-Framework Scope and Requirements
- Bidding documents and specifications Document 5B - PSQ Scoring Methodology
- Bidding documents and specifications Document 6A - ITT Template - Final
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender