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Published 6 Oct 2026, 14:52 BST

Official UK procurement notice

Southern Water Customer Services RFI

Authority: Southern Water Services Limited (Public body)

Dynamic marketServicesAbove thresholdUtilitiesSME suitableVCSE suitable
Sectors: Business Services & Consultancy (79) Delivery: South East (UKJ27)
Framework ceiling (notional)£0framework ceiling, not attributable revenue
Tender notice expected Date not publishedfrom the planned procurement notice
Market period 4 yrsup to 8 yrs with extensions · starts 1 Jul 2028

What is being bought

Published requirement description

Services and technology to support customer services

CPV: Customer services

How this dynamic market works

From the published notice
Type
Dynamic market
Market period
4 yrs · up to 8 yrs from 1 Jul 2028

The lotProcurement structure

single lot · no lot value published
Lot #1Lot 1PlannedRenewal 4 yrsSMEVCSE
Contract period: 1 Jul 2028 — 30 Jun 2032 (4 yrs) · up to 8 yrs with extensionsEligibility: SME eligibleVCSE eligibleDelivery: South East
Extensions
Extension options published
79342300 Customer services

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Planned procurement
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Utilities
Commercial structure
Dynamic market
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
6 Oct 2026, 14:52 BST
Last source update
6 Oct 2026, 14:52 BST
Authority reference
13
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
Customer services
Delivery area
South East (UKJ27)
Official registry OCID
ocds-h6vhtk-0781d6

How it was run

Admission period ends
—

Timeline

3 published dates · Europe/London
  1. Planning notice publishedearlier today
    6 Oct 2026, 14:52 BST
  2. Market engagementin 13 days
    19 Oct 2026, 23:59 BSTSouthern Water is running an RFI exercise to help it gather information prior to launching a forthcoming sourcing exercise, although any future decisions will be informed by the responses received through this RFI, and subsequent strategic review.
  3. Contract starts
    1 Jul 2028, 00:00 BST

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Notice history

1 event · 1 release on Find a Tender
  1. Preliminary market engagement notice published
    6 Oct 2026, 14:52 BSTUK2

Contracting authority & participating public bodies

Southern Water Services Limited

Contracting authorityPrivate utility GB-PPON: PBJQ-2231-ZRPG Southern Water, Southern House, Worthing, South East, Bn13 3NX [email protected]

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure