Servicing & Maintenance of L&Q Ventilation Systems

Lot 1 relates to the provision of servicing, maintenance and reactive repair services for Mechanical Ventilation with Heat Recovery (MVHR) systems installed across London & Quadrant Housing Trust’s residential properties.

The services under this Lot include the planned servicing, inspection, testing, fault diagnosis, repair and replacement of MVHR systems and associated components, together with responsive and emergency call‑out services, to ensure systems remain safe, compliant, and operational in accordance with applicable legislation, manufacturers’ requirements and industry standards.

The scope includes, but is not limited to:

Routine and cyclical servicing of MVHR units and associated ductwork, vents, filters, controls and ancillary equipment.

Responsive and emergency repairs, including first‑touch make‑safe attendance and follow‑on remedial works.

Inspection, testing and certification activities required to demonstrate compliance with statutory, regulatory and contractual obligations.

Fault diagnosis, reporting and rectification of ventilation performance issues within residential dwellings.

Replacement of components and consumable items where required to maintain system operation.

Record keeping, reporting and data input in accordance with L&Q’s asset and compliance systems, including the Arena defect management system.

Cooperation with L&Q, residents and other contractors to coordinate access, minimise disruption and maintain service levels.

Services will be delivered across L&Q’s housing stock within the Authority’s operational geography. The Contractor will be required to operate in occupied residential properties and must demonstrate appropriate systems for resident engagement, health and safety, safeguarding, and quality assurance.

There are cross‑Lot operational requirements which apply where relevant, including unified reporting, common escalation procedures and service level agreements. However, this Lot services MVHR systems only and does not include communal or car park ventilation systems.

The contract for this Lot will be awarded to a single supplier.

Lot 2 relates to the provision of servicing, maintenance and reactive repair services for communal and car park ventilation systems across London & Quadrant Housing Trust’s residential estates and associated properties.

The services under this Lot include the planned servicing, inspection, testing, fault diagnosis, repair and replacement of communal and car park ventilation systems, together with responsive and emergency attendance, to ensure systems remain safe, compliant and fully operational.

The scope includes, but is not limited to:

• Routine and cyclical servicing of communal and car park ventilation plant, fans, ductwork, controls, sensors and associated infrastructure.
• Responsive and emergency repairs, including first touch make safe attendance and follow on corrective works.
• Inspection, testing and certification of systems to meet statutory, regulatory and contractual compliance requirements.
• Fault diagnosis and rectification of ventilation failures, performance issues or safety concerns within communal or car park environments.
• Replacement of system components, plant and consumables as required to maintain system integrity and performance.
• Out of hours attendance where required to address urgent defects or safety critical failures.
• Digital record keeping, reporting and defect management using L&Q’s systems, including Arena, and provision of management information to support compliance and asset planning activities.

Services will be delivered across L&Q’s housing stock within the Authority’s operational geography and will typically involve work in communal areas and car parking facilities associated with residential developments.

The Contractor will be required to coordinate with L&Q, residents, managing agents and other contractors to ensure safe access, effective programming of works and continuity of service.

There are cross Lot operational requirements which apply where relevant, including unified reporting, escalation procedures, data standards and service level agreements. However, this Lot is limited to communal and car park ventilation systems and does not include MVHR systems within individual dwellings.

The contract for this Lot will be awarded to a single supplier.