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planning
Official procurement procedure

Report Fraud ITSM Replacement

Information technology services
London (UKI)
Published value
£240,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Mayor and Commonalty and Citizens of the City of London: "Report Fraud ITSM Replacement". Published status: planning. Published value: £240,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityThe Mayor and Commonalty and Citizens of the City of LondonScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£240,000
Bidder Intelligence · Authority Profile: The Mayor and Commonalty and Citizens of the City of London
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for The Mayor and Commonalty and Citizens of the City of London. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
7.9%Historical Average
Based on 12 comparable procedures
Competition Density
7.3Bids / Report
0% of reports have one bid
Supplier ConcentrationLow Concentration
STONE TICKET LIMITEDTop vendor: 19.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 486 active published awards; 29 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
STONE TICKET LIMITED1 win£702,893
PAYE Stonework & Restoration Ltd1 win£509,234
Firebrand Training Limited1 win£500,000
Her Centre Ltd1 win£466,937
Currie & Brown UK Limited1 win£269,200
Procedure terms
Contracting AuthorityThe Mayor and Commonalty and Citizens of the City of London
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published1 Sept 2026, 15:59 BST
Last source update1 Sept 2026, 15:59 BST
Recurring procurementNot published
ClassificationInformation technology services
Delivery area
London (UKI)
OCIDocds-h6vhtk-06efd5
What is being bought
Report Fraud is a national service operated by CoLP. The service requires a modern IT Service Management (ITSM) capability to support its operational, technical, support and delivery management needs. The purpose of this PME is to understand the market’s capability to provide an ITSM solution suitable for Report Fraud’s environment, including the associated services required to implement, configure, integrate, migrate to, train users on, hand over and support the solution. Report Fraud is seeking market insight on solutions that are predominantly commercial off-the-shelf (COTS), SaaS-based or otherwise standard product offerings, configured to meet Report Fraud’s needs without unnecessary bespoke development. Suppliers are invited to explain where their solution can meet requirements through standard configuration, where optional modules or integrations may be required, and where customisation would be needed. The future ITSM capability is expected to support core service management processes and operational reporting, while recognising the secure, regulated and nationally distributed nature of the Report Fraud service. CoLP is also considering how the Report Fraud ITSM requirement may align with the wider City of London Corporation ITSM procurement and future enterprise service management direction. The output from this PME may therefore in-form a Report Fraud-specific procurement route, feed into the wider Corporation ITSM procurement, or support a combined / aligned approach, subject to further internal review and procurement advice. The total value is figure is currently intended to cover the implementation, licences and operation of the potential interim solution only. It excludes the longer-term ITSM replacement and the eventual transition into the Corporation’s future ITSM solution. Please note this is an indicative figure only, and we are at the early stages of this process. As reqquirements are gathered, we will have a better idea on the total value depending on what's including within scope. The contract start, duration and end dates are yet to be established. These dates are indicative.
What changed
From the official release history
  1. Published value updated to £240,000
    1 Sept 2026, 15:59 BST
  2. Status changed to planning
    1 Sept 2026, 15:59 BST
  3. Official notice release published
    1 Sept 2026, 15:59 BST
  4. Buyer information updated
    1 Sept 2026, 15:59 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    1 Sept 2026, 15:59 BST
  2. Procedure published
    1 Sept 2026, 15:59 BST
  3. engagement
    15 Sept 2026, 23:59 BST · scheduled
    The City seeks input from the contractor market to understand what might be the most attractive way of packaging and scoping a future procurement opportunity to deliver the project outcomes. This Pre-Market Engagement (PME) exercise will provide an opportunity for the City to obtain insight into how contractors might approach the delivery of the project. It also gives a useful early insight into the likely level of interest in a proposed project from the market. Interested organisations will be asked to complete and return a brief questionnaire. To access the PME questionnaire and supporting documentation, please register on the electronic tendering system 'City of London Corporation Sourcing & Contracts Portal' url: https://cityoflondon.ukp.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=61254 and search for 'Report Fraud ITSM Replacements'. Organisations should submit their completed questionnaire in accordance with the instructions set out in the PME documentation, by the return deadline of 12:00pm (noon/midday) on 15th September 2026. Following receipt and review of questionnaires, the project team may conduct further direct discussions with organisations of interest.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

The Mayor and Commonalty and Citizens of the City of London

Contracting authority GB-PPON-PYQD-1693-MYXR
View buyer profile

  • The Mayor and Commonalty and Citizens of the City of London
    buyer

    GB-PPON: PYQD-1693-MYXR
    PO Box 270, City of London, UKI43, EC2P 2EJ, GB
    mitchell.walker@cityoflondon.gov.uk
    020 7606 3030
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published