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Published 11 Sept 2026, 15:04 BST

Official UK procurement notice

Provision of Independent Health Complaints Advocacy Service

Authority: London Borough of Brent (Local council)

ServicesBelow thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: London (UKI72)
Published estimate £300,000≈ £100k / year · £360,000 inc. VAT
Tender notice expected 13 Oct 2026from the planned procurement notice
Contract term 3 yrsup to 5 yrs with extensions · starts 1 Apr 2027

What is being bought

Published requirement description

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution.

Contract Start Date: 1 April 2027

Contract End Date: 31 March 2030

Possible Extension up to 2 years

Estimated Contract Value: £360,000

CPV: Health and social work services

The lotProcurement structure

single lot · no lot value published
Lot #1Lot 1PlannedRenewal 3 yrsSMEVCSE
Contract period: 1 Apr 2027 — 31 Mar 2030 (3 yrs) · up to 5 yrs with extensionsEligibility: SME eligibleVCSE eligibleDelivery: London
Extensions
Extension options published
85000000 Health and social work services

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Planned procurement
Procurement threshold
Below threshold
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
11 Sept 2026, 15:04 BST
Last source update
11 Sept 2026, 15:04 BST
Authority reference
ASCH-2627-006
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
Health and social work services
Delivery area
London (UKI72)
Official registry OCID
ocds-h6vhtk-06f851

How it was run

Submission deadline
—

Timeline

4 published dates · Europe/London
  1. Planning notice published9 days ago
    11 Sept 2026, 15:04 BST
  2. Market engagementin 15 days
    5 Oct 2026, 23:59 BST
    The Council will be running a market engagement event to inform suppliers of the upcoming opportunity. The event is scheduled for 6 October 2026 will begin at 10.30am and be delivered online via Microsoft Teams. Suppliers interested in attending the market engagement should express an interest in more…the opportunity to be sent a message from the Council requesting information on attendees. Please express an interest no later than 5pm, 5 October 2026 in order to receive the invitation link via the messaging facility on the London Tenders Portal. Link to opportunity: https://procontract.due-north.com/Advert?advertId=8d6127de-5cac-f111-813c-005056b64545&p=2241eb95-058a-e511-80f7-000c29c9ba21
  3. Tender notice expectedin 23 days
    13 Oct 2026, 23:59 BST
  4. Contract startsin 192 days
    1 Apr 2027, 00:00 BST

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Notice history

1 event · 1 release on Find a Tender
  1. Preliminary market engagement notice published
    11 Sept 2026, 15:04 BSTUK2

Contracting authority & participating public bodies

London Borough of Brent

Contracting authorityPublic authority - sub-central government GB-PPON: PQVJ-5248-JQQY Brent Civic Centre, Wembley, London, HA9 0FJ
View buyer profile →

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure