MSK Physiotherapy AI Service

{
  "id": "031171-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-04-02T18:55:15+01:00",
  "ocid": "ocds-h6vhtk-067c67",
  "buyer": {
    "id": "GB-NHS-RYY",
    "name": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST"
  },
  "tender": {
    "id": "ocds-h6vhtk-067c67",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.\nThe service is expected to deliver a readily available, comprehensive, end-to-end clinical pathway for both new and existing patients, functioning as a full alternative to traditional care pathways rather than as an adjunct, supplementary offering, or \"waiting well\" solution.\nThe appointed supplier must be capable of taking full clinical and operational ownership and responsibility for the entire patient journey. This includes referral intake, diagnostic triage, clinical assessment, personalised treatment planning, treatment delivery, and discharge. The service delivered should be a hybrid model of digital/AI physiotherapist appointments plus virtual availability of HCPC registered physiotherapists employed by the contracted provider.\nAccordingly, the supplier must hold Care Quality Commission (CQC) registration to evidence strong clinical governance. In addition, the AI solution must be certified as a Class IIa medical device and be available 24/7 to support safe, timely triage and clinical diagnosis.\nThe full specification, with the Authority's detailed requirements, can be requested by emailing the Trust Contact for this notice."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ4"
          }
        ]
      }
    ],
    "title": "MSK Physiotherapy AI Service",
    "status": "planned",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.",
    "communication": {
      "futureNoticeDate": "2026-05-04T00:00:00+01:00"
    },
    "classification": {
      "id": "85142100",
      "scheme": "CPV",
      "description": "Physiotherapy services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-NHS-RYY",
      "name": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ4",
        "locality": "Ashford",
        "postalCode": "TN254AZ",
        "countryName": "United Kingdom",
        "streetAddress": "Trinity House, 110/120 Upper Pemberton, Eureka Park, Kennington"
      },
      "details": {
        "url": "https://www.kentcht.nhs.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "id": "RYY",
        "scheme": "GB-NHS",
        "legalName": "KENT COMMUNITY HEALTH NHS FOUNDATION TRUST"
      },
      "contactPoint": {
        "name": "Connor Hubbard",
        "email": "connor.hubbard@nhs.net"
      }
    }
  ],
  "language": "en",
  "description": "This notice is on behalf of the Kent Community NHS Health Foundation Trust (KCHFT), whom is the contracting authority.\nThis is a Provider Selection Regime (PSR) intended approach notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015, nor the Procurement Act 2023 do not apply to this award.'\nIt is the Authority's intention to award a contract following the most suitable provider process, under the provider selection regime (The Healthcare Services Regulations 2023).\nThe award decision makers will be the Integrated MSK Services Head of Service, Associate Director for Planned Care, and Chief Finance Officer.\nIt is anticipated that the initial term of the contract will be a 3-6 month pilot phase, followed by up to 3, optional 1 year extension.",
  "initiationType": "tender"
}