ITSM Solution Preliminary Market Engagement

{
  "id": "071387-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-28T16:16:50+01:00",
  "ocid": "ocds-h6vhtk-06d5ae",
  "buyer": {
    "id": "GB-PPON-PXTW-7647-VDLV",
    "name": "London Borough of Southwark"
  },
  "tender": {
    "id": "DN823739",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "description": null,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2030-01-31T23:59:59+00:00",
          "startDate": "2027-02-01T00:00:00+00:00",
          "maxExtentDate": "2031-01-31T23:59:59+00:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI44",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "ITSM Solution Preliminary Market Engagement",
    "value": {
      "amount": 450000,
      "currency": "GBP",
      "amountGross": 540000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council’s independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council’s future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority’s requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only. ",
    "communication": {
      "futureNoticeDate": "2026-09-10T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "goods"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PXTW-7647-VDLV",
      "name": "London Borough of Southwark",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 2QH",
        "countryName": "United Kingdom",
        "streetAddress": "Southwark Council"
      },
      "details": {
        "url": "http://www.southwark.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PXTW-7647-VDLV",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Sarah Walker",
        "email": "Sarah.Walker@southwark.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "071387-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/071387-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-28T16:16:50+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-08-06T23:59:59+01:00",
        "description": "Southwark Council is conducting a Request for Information (RFI) to inform a potential procurement for a new IT Service Management (ITSM) solution, supporting the transition from the current shared services arrangement.\nThrough this exercise, we are seeking insight into market capabilities, delivery approaches, implementation considerations, and indicative costs. The information received will help shape our requirements and procurement strategy. \nThis RFI is for market engagement purposes only and does not constitute a formal procurement, invitation to tender, or commitment to award a contract. \nWe appreciate that this request falls during the summer period; however, due to the importance of the programme, we would be grateful to receive responses by 5:00pm on 5 August 2026, however brief. Following review of submissions, suppliers may be invited to an optional 30-minute discussion to clarify responses and further inform our market assessment.\nThis engagement is being undertaken in accordance with the Council's procurement principles and the requirements of the Procurement Act 2023. All information provided will be used solely to inform the Council's future requirements and procurement approach.\nIf you have any questions, please do not hesitate to get in touch.\nThank you for your time and valuable input."
      }
    ]
  },
  "initiationType": "tender"
}