Integrated Communication Control System (ICCS) and Command and Control Mobilising System

The NFSP comprises the organisations of Devon & Somerset FRS (DSFRS), Dorset & Wiltshire FRS (DWFRS), Hampshire & Isle of Wight FRS (HIWFRS), and Kent FRS (KFRS), and primarily delivers the Command and Control system function to its partners as well as aligned outcome based projects.

This Command and Control system takes incoming 999 and non-emergency calls, creates & manages incidents (full life cycle), allocates and mobilises resources as well has handling administrative functions. It is at the core of all the NFSP Partners statutory requirement commitments and is used 24 hours a day, 7 days a week, 365 days a year.

This project has successfully sourced a replacement solution including hardware and software. The NFSP will work with the Supplier in a collaborative relationship throughout the life of the contract to not only deliver the required services, but to support changes that reflect latest ideas, opportunities, and directives where appropriate and allowable.

The replacement system is to be hosted and ensures a resilient partnership working remains at the core of any proposal.

In summary, the scope of the project included:

Replacement of :

• Integrated Communications Control System (ICCS)
• Computer Aided Dispatch (CAD)/ Command and Control (CAC)
• Automatic Call Distribution System
• Recorder (voice/data/video etc)
• Performance Dashboard/KPI reporting/wallboard feeds
• Web and mobile CAD viewing platforms
• Command and Control Gazetteer and Mapping tools
• Officer mobilising solution
• Hardware replacement - servers and clients Additional information: For clarity, and to explain the percentage weightings above, the evaluation methodology used was Price Per Quality Point.

This means no separate weighting for price and quality, as both combine to the full 100% weighting.