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Published 30 Sept 2026, 15:24 BST

Official UK procurement notice

ICT Fully Managed Service

Official notice

Authority: Castle Point Borough Council (Local council)

ServicesCompetitive flexible procedureAbove thresholdSME suitable
Sectors: IT Services & Software (72) Delivery: UKNorth East (UKC)North West (UKD)+7 more
Published estimate£2,500,000≈ £1.0m / year · £3,000,000 inc. VAT · 1 value update22.7% below published estimate
Submissions closed 17 Nov 2025awarded 24 Apr 2026
Awarded to AUJLA BUSINESS SYSTEMS LIMITED
Contract term 2 yrs 6 moup to 4 yrs 6 mo with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Castle Point Borough Council (CPBC) via the Essex Procurement Partnership (EPP) is seeking provision of an ICT Fully Managed Service, designed to enhance the efficiency, responsiveness, and quality of services provided by CPBC

  • How the procedure runs: This procurement is covered by the Procurement Act 2023 and Procurement Regulations 2024 using the Competitive Flexible Procedure. This is a 2 stage procedure and further detail in relation to the requirements can be found in the document repository in the Delta e-tendering portal
  • No preliminary market engagement: A PIN was published 14/10/2024

CPV: IT services: consulting, software development, Internet and support

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 2 yrs 6 moPublished value£2,500,000
Contract period: 1 Apr 2026 — 30 Sept 2028 (2 yrs 6 mo) · up to 4 yrs 6 mo with extensionsDelivery: UK
Value
£2,500,000 exc. VAT · £3,000,000 inc. VAT
Extensions
Contract length will be 30 months with the option to extend for a further 1+1 year which is solely at the discretion of the Council. This period includes an implementation period of 6 months with the service commencing on 1st October 2026 until 30th September 2030.
Second stage
up to 5 candidates invited to tender
72000000 IT services: consulting, software development, Internet and support

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published — the tender pack may add more
How bids were scored
Quality: 45%Price: 50%Social value: 5%
Published sub-criteria (3)
  • Technical Response — 45%
  • Commercial Response — 50%
  • Social Value — 5%
Published award criteria (3)
  • Technical Response — Technical response broken down into 10 sub criterion
Conditions of participation1
  • Condition of participation
    Procurement Specific Questionnaire will be used to select supplier to tender including additional questions in the Conditions of Participation - Organisational Standards/Security/Service Levels/ Technology shortlisting
What this means for your bid
  • Price carries 50 of 100 points — a 10% discount moves about 5 points. This one is won on the number — sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring — the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
30 Sept 2026, 15:24 BST
Last source update
30 Sept 2026, 15:24 BST
Award evaluation window
Submission end — 24 Feb 2026, 23:59 GMT
Authority reference
EPP0128-R1
FTS notice number
2025/S 000-066414
Latest notice
Contract details notice (UK7)
Classification (CPV)
IT services: consulting, software development, Internet and support
Delivery area
UKNorth East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)+2 more
Official registry OCID
ocds-h6vhtk-05cf12 Find a Tender
How it runs
This procurement is covered by the Procurement Act 2023 and Procurement Regulations 2024 using the Competitive Flexible Procedure. This is a 2 stage procedure and further detail in relation to the requirements can be found in the document repository in the Delta e-tendering portal

How it was run

Official notice
Run through: Delta eSourcing · Who buys & how to bid on Delta
Public notice page · account needed to bidElectronic submission allowedLanguage: EN
Access & registration note: Free Select account; no DUNS asked at signup
Expression of interest (EOI)
17 Nov 2025, 12:00 GMT
Submission deadline
17 Nov 2025, 12:00 GMT
Clarification deadline
12 Nov 2025, 23:59 GMT
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release
www.delta-esourcing.com/delta/index.html ↗

Timeline

8 published dates · Europe/London
  1. Tender notice published356 days ago
    17 Oct 2025, 15:28 BST
  2. Clarification questions by329 days ago
    12 Nov 2025, 23:59 GMT
  3. Submission deadline325 days ago
    17 Nov 2025, 12:00 GMT
  4. Award decision expected by225 days ago
    24 Feb 2026, 23:59 GMT
  5. Contract starts190 days ago
    1 Apr 2026, 00:00 BST
  6. Assessment summaries sent167 days ago
    24 Apr 2026, 00:00 BST
  7. Standstill ends154 days ago
    6 May 2026, 23:59 BST
  8. Latest notice published8 days ago
    30 Sept 2026, 15:24 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Awards 1
Awarded value £1,933,8581 award exc. VAT
Bids received 32 from SMEs
Contracts signed 1latest 30 Sept 2026
Awarded toValueDateStatus
AUJLA BUSINESS SYSTEMS LIMITEDSMEEPP0128 - ICT Fully Managed Service25 May 2026 — 30 Sept 2028 · up to 30 Sept 2030Extensions: Contract length will be 30 months with the option to extend for a further 1+1 year which is solely at the discretion of the Council. This period includes an implementation period of 6 months with the service commencing on 1st October 2026 until 30th September 2030.£1,933,85824 Apr 2026Awarded

Contracts

  • ICT Fully Managed Service · AUJLA BUSINESS SYSTEMS LIMITEDSME

    Signed
    30 Sept 2026
    Value
    £1,933,858
    Period
    1 Oct 2026 — 30 Sept 2028 · up to 30 Sept 2030 with extensions
    Status
    active
    Extensions
    Contract length will be 30 months with the option to extend for a further 1+1 year which is solely at the discretion of the Council. This period includes an implementation period of 6 months with the service commencing on 1st October 2026 until 30th September 2030.
    6 agreed KPIs: Service Desk · User Satisfaction · Applications …
    • Service Desk — Service Improvement - Incidents reported per use to decline year on year Response Times - 1--% of core hours Resolution Times - 95% calls dealt with within the timescales defined for them
    • User Satisfaction — Satisfaction Survey - 100% execution - participation of at least 30 users
    • Applications — Application Availability - Business Critical application 100% availability in core hours
    • Data — Data Recovery - Business critical data 8 house/Non critical daya 5 days
    • Security — Security Management - 0 security breaches
    • Asset Management — Asset Register - 97.5% accuracy of the asset register upon audit twice a year

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3final-stage tenders20—

Notice history

7 events · 3 releases on Find a Tender · since 17 Oct 2025
  1. Contract details notice published
    30 Sept 2026, 15:24 BSTUK7
  2. Procurement method changed
    30 Sept 2026, 15:24 BST
  3. Contract signature expected
    22 May 2026, 23:59 BSTscheduled
  4. Contract award notice published
    24 Apr 2026, 14:16 BSTUK6
  5. Published value updated
    24 Apr 2026, 14:16 BSTwas £2,500,000
  6. Status changed to complete
    24 Apr 2026, 14:16 BST
  7. Tender notice published
    17 Oct 2025, 15:28 BSTUK4

Contracting authority & participating public bodies

Castle Point Borough Council

Contracting authorityPublic authority - sub-central government GB-PPON: PNQD-4618-BZPT Kiln Road, Benfleet, East of England, SS7 1TF [email protected]

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (4)

Official links; attachments are not copied

Tender pack and attachments

  • Conflict of interest declarationtenderConflict of interest declarationNot published

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender