Official UK procurement notice
Citizen Home Health Safety Check Contract
Authority: Citizen Housing Group Ltd (Charity / VCSE)
What is being bought2 lots · detail below
Published requirement descriptionCitizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
Following a two-stage restricted procedure, Sure Maintenance Ltd has been appointed as the successful supplier for both lots. The contract will run for a period of up to 10 years and is designed to promote best practice in service delivery, innovation, and collaborative working.
The procurement process was conducted in accordance with the Public Contracts Regulations 2015.
CPV: Boards and fuse boxes · Boiler installations · Circuit breakers · Construction materials and associated items · Construction work for houses · Construction work for multi-dwelling buildings and individual houses · Distribution equipment · Electric switchboards · Electrical accessories · Electrical apparatus for switching or protecting electrical circuits · Electrical components · Electrical domestic appliances · +48 more
Lots and requirements (2)Procurement structure
2 lots · all with a published value (£100,000,000 together) · win at most 2 of them · same evaluation weights on every lotLot #1Birmingham, Hereford and WorcesterAwardedRenewalPublished value£67,000,000
The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:
Annual gas servicing and maintenance
Responsive gas repairs and emergency breakdown cover
Electrical testing (EICRs) and remedial works
Electrical upgrades and installations
Data gathering to support asset management
Delivery of additional home compliance checks during scheduled visits
The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.
The works are split across two geographic lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.
The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.
Lot #2CoventryCancelledRenewalPublished value£33,000,000
The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:
Annual gas servicing and maintenance
Responsive gas repairs and emergency breakdown cover
Electrical testing (EICRs) and remedial works
Electrical upgrades and installations
Data gathering to support asset management
Delivery of additional home compliance checks during scheduled visits
The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.
The works are split across two geographic lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.
The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Price Per Quality Point: 50%
- Price Per Quality Point: 50%
Published award criteria (2)
- Price Per Quality Point: 50
- Price Per Quality Point: 50
- Price carries 100 of 100 points: a 10% discount moves about 10 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Restricted procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- No (one-off requirement)
- First published
- 9 Aug 2024, 12:19 BST
- Last source update
- 27 May 2025, 17:02 BST
- Authority reference
1237- FTS notice number
2025/S 000-027883- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-048965Find a Tender
- Review procedure
Citizen will observe a 10-day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015 (as amended).
How it was run
Official notice- Submission deadline
- 10 Sept 2024, 12:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 360 days from the deadline
Timeline
10 Sept 2024 → 27 May 2025 · 3 dates- Submission deadline10 Sept 2024, 12:00 BST
- Invitations to tender expected1 Oct 2024, 00:00 BST
- Notice published27 May 2025, 17:02 BST
Notice history
1 event · 3 releases on Find a Tender- Status changed to complete27 May 2025, 17:02 BST
Published amendments (1 · 0 deadline changes)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | TextEstimated value · II.2.6 | 67000000.00 | 33000000.00 | |
| — | TextEstimated Value · II.2.6 | 33000000.00 | 67000000.00 |
The overall contract value remains unchanged, however the Lot values were listed incorrectly on the initial contract notice, the correct values are below: Lot 1 - Birmingham, Hereford and Worcester - £33,000,000 Lot 2 - Coventry - £67,000,000
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Birmingham, Hereford and Worcester1 award | |||
| Sureserve Compliance Holdings LimitedCitizen Home Health Safety Check Contract - August 2024 | £11,580,459 † | — | Awarded |
Contracts
Citizen Home Health Safety Check Contract - August 2024 · Sureserve Compliance Holdings Limited
- Signed
- 10 Dec 2024
- Value
- £11,580,459
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Birmingham, Hereford and Worcester | 8bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Cabinet OfficeReview contact point
- High Court of England & WalesReview body
Bidders & participating suppliers
1 commercial party on the notice- Sureserve Compliance Holdings LimitedAwarded supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria