Official UK procurement notice
ServiceNow Software Licences · UK public procurement notice
Authority: London Borough of Barnet (Local council)·Consortium: 13 public authorities
What is being bought9 lots · detail below
Published requirement descriptionCall-off contract for the ServiceNow Software Licences to the London Borough of Barnet. The licences are supplied by Phoenix Software Ltd under Crown Commercial Service framework RM6098, Technology Products and Associated Services, Lot 3 Software.
CPV: Batteries · Battery chargers · Biometric sensors · Business transaction and personal business software package · Chargers · Closed-circuit surveillance system · Closed-circuit television apparatus · Closed-circuit television cameras · Command, control, communication and computer systems · Communication and multimedia software package · Computer archiving services · Computer audit and testing services · +143 more
How this framework works
From the published notice- Bids received
- 183 bids received · 11 suppliers appointed
Lots and requirements (9)Procurement structure
9 lots · 8 with a published value · win at most 8 of them · same evaluation weights on every lotLot #1Hardware and Software and Associated ServicesCancelledRenewal UK, North East +3Published value£2,400,000,000
Provision of ServiceNow software licences and associated licence management services for the London Borough of Barnet under the Crown Commercial Service RM6098 Framework, Lot 3 Software.
Lot #2HardwareCancelledRenewal UKPublished value£2,800,000,000
Lot 2 includes the provision of technology hardware and associated services.
A framework contract has been awarded to 34 bidders for Lot 2.
Additionally, CCS reserved the right to award to any bidder whose final score
is within 1% of the last position of the lot.
Lot #3SoftwareCancelledRenewal UKPublished value£4,000,000,000
Lot 3 includes commercial off the shelf software.
A framework contract has been awarded to 43 bidders for Lot 3.
Additionally, CCS reserved the right to award to any bidder whose
final score is within 1% of the last position of the lot.
Lot #4Information Assured ProductsCancelledRenewal UKPublished value£1,000,000,000
Lot 4 covers the provision of any combination of hardware, software and associated services above Official (Secret and Top Secret) UK Government Security Classifications.
A framework contract was awarded to 15 bidders for Lot 4.
Lot #5Health and Social Care TechnologyCancelledRenewal UKPublished value£500,000,000
Lot 5 covers the provision of hardware and software and associated services specifically within the health and social care sector.
A framework contract was awarded to 34 bidders for Lot 5.
Lot #6Education TechnologyCancelledRenewal UKPublished value£600,000,000
Lot 6 covers the provision of hardware and software and associated services specifically within the education sector.
A framework contract was awarded to 50 bidders for Lot 6.
Lot #7Sustainability and Circular ITCancelledRenewal UKPublished value£300,000,000
Lot 7 covers the provision of technology product recycling services and repurposed or refurbished technology hardware.
A framework contract was awarded to 39 bidders for Lot 7.
Lot #8Technology CatalogueCancelledRenewal UKPublished value£400,000,000
Lot 8 covers the provision of a range of fixed price standard off the shelf (non
configured) Hardware, Software and Services (the catalogue content).
A framework contract was awarded to 157 bidders for Lot 8.
Lot #9Technology Products and Associated Services 2Planned UKLot estimate not published
This Lot is for holding purposes only.
The structure of the arrangement has not been determined and will be developed with stakeholders and market engagement prior to the publication of any
subsequent award notice. Additional information: To Be Confirmed
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published award criteria (1)
- Price
- Suitability
Candidates will be assessed in accordance with Section 5 of the 2015 Public Contract Regulations (implementing the directive) on the basis of information provided in response to an invitation to tender (ITT) registering for access.
- Staff
- Names and qualifications of delivery staff must be submitted
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
- “ServiceNow Software Licences” is a framework: the contest is a place on its panel, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 13 Apr 2022, 14:06 BST
- Last source update
- 16 Oct 2026, 10:50 BST
- Award evaluation window
- 3 Mar 2023 – …
- Authority reference
1060825749- FTS notice number
2026/S 000-097794- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-032d53Find a Tender
- Performance terms
Applicable to Lots 1-7 Only
- Reserved execution
- delivery reserved to a designated type of organisation
Publisher note: GO Reference: GO-20261016-PRO-39209391
How it was run
Official notice- Appointment period ends
- 18 Apr 2023, 15:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bids opened
- 3 Mar 2023, 15:01 GMT
Timeline
2 Nov 2022 → 16 Oct 2026 · 4 dates- Next notice expected2 Nov 2022
- Bids opened3 Mar 2023, 15:01 GMT
- Admission / appointment period endsperiod end, not a bid countdown18 Apr 2023, 15:00 BST
- Notice published4 days ago16 Oct 2026, 10:50 BST
Notice history
20 events · 21 releases on Find a Tender · since 17 Mar 2025- Procurement method changed17 Mar 2025, 12:19 GMT
- Buyer details updated17 Mar 2025, 12:19 GMT
- Buyer details updated26 Jun 2025, 11:21 BST
- Buyer details updated18 Aug 2025, 15:37 BST
- Status changed to unsuccessful11 Sept 2025, 14:32 BST
- Buyer details updated11 Sept 2025, 14:32 BST
- Status changed to complete4 Dec 2025, 12:11 GMT
- Procurement method changed4 Dec 2025, 12:11 GMT
- Buyer details updated4 Dec 2025, 12:11 GMT
- Procurement method changed15 Jan 2026, 14:26 GMT
- Buyer details updated15 Jan 2026, 14:26 GMT
- Buyer details updated6 Feb 2026, 11:14 GMT
- Buyer details updated13 Mar 2026, 12:08 GMT
- Procurement method changed10 Jun 2026, 18:07 BST
- Buyer details updated10 Jun 2026, 18:07 BST
- Procurement method changed28 Jul 2026, 12:58 BST
- Buyer details updated28 Jul 2026, 12:58 BST
- Buyer details updated6 Aug 2026, 10:55 BST
- Procurement method changed16 Oct 2026, 10:50 BST
- Buyer details updated16 Oct 2026, 10:50 BST
Published amendments (1 · 1 deadline change)
| When | What | Before | After | Shift |
|---|---|---|---|---|
| — | DeadlineIV.2.2 · IV.2.2 | 4 Apr 2023 | 18 Apr 2023 | +14 d |
1 amendment published without a description.
Routine re-releases (21)
- 2026-06: 2 releases · 10 Jun 2026, 11 Jun 2026
- 2026-03: 2 releases · 13 Mar 2026, 30 Mar 2026
- 2026-02: 1 release · 6 Feb 2026
- 2026-01: 1 release · 15 Jan 2026
- 2025-12: 1 release · 4 Dec 2025
- 2025-09: 1 release · 11 Sept 2025
- 2025-08: 1 release · 18 Aug 2025
- 2025-06: 1 release · 26 Jun 2025
- 2025-03: 1 release · 17 Mar 2025
- 2025-02: 2 releases · 18 Feb 2025, 28 Feb 2025
- 2024-12: 1 release · 24 Dec 2024
- 2023-11: 1 release · 7 Nov 2023
- 2023-03: 2 releases · 3 Mar 2023, 21 Mar 2023
- 2022-04: 1 release · 13 Apr 2022
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast18 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 2 of these contracts carry the same published figure, £12,000,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Contract 097794-2026-1
- Signed
- 23 Sept 2026
- Value
- £63,945
- Status
- active
Cisco Software and Hardware Support (EA)
- Signed
- 29 Jun 2026
- Value
- £767,216
- Status
- active
Contract 055146-2026-1
- Signed
- 29 May 2026
- Value
- —
- Status
- active
Contract 054948-2026-1
- Signed
- 13 May 2026
- Value
- £22,500,000
- Status
- active
Contract 074571-2026-C0110-1
- Signed
- 13 May 2026
- Value
- £2,364,675
- Status
- active
Contract 022925-2026-1
- Signed
- 5 Feb 2026
- Value
- £1,967,832
- Status
- active
Contract 010837-2026-1
- Signed
- 13 Jan 2026
- Value
- £6,300,000
- Status
- active
Contract 029170-2026-1
- Signed
- 23 Dec 2025
- Value
- £79,400,000
- Status
- active
Contract 003539-2026-1
- Signed
- 22 Dec 2025
- Value
- £486,946
- Status
- active
Contract 079702-2025-1-1
- Signed
- 1 Dec 2025
- Value
- £649,644
- Status
- active
Contract 049578-2025-1
- Signed
- 25 Jul 2025
- Value
- £211,609
- Status
- active
Contract 035337-2025-1
- Signed
- 25 Jun 2025
- Value
- £210,930
- Status
- active
Contract 005594-2025-1
- Signed
- 30 Jan 2025
- Value
- —
- Status
- active
Offsite and M365 Backup
- Signed
- 23 Dec 2024
- Value
- £1,078,000
- Status
- active
Contract 041536-2024-2
- Signed
- 20 Dec 2024
- Value
- £151,953
- Status
- active
T24/0009- NESST Further Competition Under Lot 6 (Education Technology) - CCS TePAS 2 for AV Equipment
- Signed
- 20 Dec 2024
- Value
- £151,953
- Status
- active
Contract 007574-2025-1
- Signed
- 10 Oct 2023
- Value
- ceiling above
- Status
- active
Contract 032956-2023-1
- Signed
- 10 Oct 2023
- Value
- ceiling above
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · Hardware and Software and Associated Services | 183bids · 183 electronic · 7 from abroad | 126 | — | £45,500,000 – £45,500,000 |
Contracting authority & participating public bodies
11 public bodies on the noticeConsortium members and other public bodies
- CENTRE FOR ENVIRONMENT, FISHERIES AND AQUACULTURE SCIENCEContracting authorityBody governed by public lawEnvironmental protection
- Cyngor Sir Ceredigion County CouncilContracting authorityRegional or local authorityGeneral public services
- East Riding of Yorkshire CouncilContracting authorityRegional or local authorityGeneral public services
- Financial Ombudsman ServiceContracting authorityBody governed by public lawEconomic affairs
- Hull City CouncilContracting authorityRegional or local authorityGeneral public services
- Northumbria UniversityContracting authorityReview bodyBody governed by public lawEducation
- Nuclear Decommissioning AuthorityContracting authorityReview bodyBody governed by public lawEnvironmental protection
- Sellafield LimitedContracting authorityBody governed by public lawNuclear Decommissioning
- The Minister for the Cabinet Office acting through Crown Commercial ServiceContracting authorityCentral purchasing bodyPublic procurementGeneral public servicesMinistry or any other national or federal authority, including their regional or local subdivisions
- Wrexham County Borough CouncilContracting authorityRegional or local authorityGeneral public services
Dispute resolution & review bodies
- HB Public LawReview body
- High CourtReview body
- Public Procurement Review BodyReview body
Framework contractors & participating bidders
14 commercial parties on the notice- BECHTLE LIMITEDFramework contractor
- British Telecommunications Public Limited Company t/a BT PLCFramework contractor
- Computacenter (UK) LimitedFramework contractor
- Insight Direct (UK) LtdFramework contractor
- PHOENIX SOFTWARE LIMITEDFramework contractor
- PROBRAND LIMITEDFramework contractor
- Phoenix Software LtdFramework contractor
- Phoenix Software LtdFramework contractor
- Phoenix Software LtdFramework contractor
- SOFTCAT PLCFramework contractor
Show 4 more suppliers
- See Contracts Finder Notice for full supplier listFramework contractor
- Softcat plc (Main Account)Framework contractor
- Stone Technologies LtdFramework contractor
- stone Technologies LtdFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria