Call Centre Solution

{
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    ]
  },
  "date": "2024-06-25T14:54:53+01:00",
  "ocid": "ocds-h6vhtk-040745",
  "buyer": {
    "id": "GB-FTS-80340",
    "name": "Southern Housing"
  },
  "awards": [
    {
      "id": "019454-2024-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-116891",
          "name": "8x8 UK Limited"
        }
      ],
      "relatedLots": [
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      ]
    }
  ],
  "tender": {
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        "status": "cancelled",
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        "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.",
        "awardCriteria": {
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              "type": "quality",
              "description": "30"
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            {
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            {
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              "description": "15"
            },
            {
              "name": "maintenance",
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              "description": "10"
            },
            {
              "type": "price",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ"
          },
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "51300000",
            "scheme": "CPV",
            "description": "Installation services of communications equipment"
          },
          {
            "id": "64210000",
            "scheme": "CPV",
            "description": "Telephone and data transmission services"
          },
          {
            "id": "64220000",
            "scheme": "CPV",
            "description": "Telecommunication services except telephone and data transmission services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Call Centre Solution",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.",
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-80340",
      "name": "Southern Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC1M 5LA",
        "countryName": "United Kingdom",
        "streetAddress": "59-61 Clerkenwell Road"
      },
      "details": {
        "url": "http://www.southernhousing.org.uk",
        "buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521",
        "classifications": [
          {
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            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Southern Housing"
      },
      "contactPoint": {
        "email": "procurement@southernhousing.org.uk",
        "telephone": "+44 8001216060"
      }
    },
    {
      "id": "GB-FTS-116891",
      "name": "8x8 UK Limited",
      "roles": [
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      ],
      "address": {
        "region": "UK",
        "locality": "Aylesbury",
        "postalCode": "HP19 8JR",
        "countryName": "United Kingdom",
        "streetAddress": "Oxford House, Bell Business Park"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "legalName": "8x8 UK Limited"
      },
      "contactPoint": {
        "telephone": "+44 3330165053"
      }
    },
    {
      "id": "GB-FTS-103",
      "name": "Public Procurement Review Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom",
        "streetAddress": "Cabinet Office"
      },
      "details": {
        "url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
      },
      "identifier": {
        "legalName": "Public Procurement Review Service"
      },
      "contactPoint": {
        "email": "publicprocurementreview@cabinetoffice.gov.uk",
        "telephone": "+44 3450103503"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "019454-2024-1",
      "status": "active",
      "awardID": "019454-2024-1",
      "dateSigned": "2024-03-29T00:00:00Z"
    }
  ],
  "description": "(MT Ref:232206)",
  "initiationType": "tender"
}

{
  "id": "030913-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-10-19T14:43:19+01:00",
  "ocid": "ocds-h6vhtk-040745",
  "buyer": {
    "id": "GB-FTS-80340",
    "name": "Southern Housing"
  },
  "tender": {
    "id": "ocds-h6vhtk-040745",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "24 months"
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.",
        "contractPeriod": {
          "durationInDays": 1800
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ"
          },
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "51300000",
            "scheme": "CPV",
            "description": "Installation services of communications equipment"
          },
          {
            "id": "64210000",
            "scheme": "CPV",
            "description": "Telephone and data transmission services"
          },
          {
            "id": "64220000",
            "scheme": "CPV",
            "description": "Telecommunication services except telephone and data transmission services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Call Centre Solution",
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2023-11-21T13:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2023-11-21T13:00:00Z"
    },
    "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.",
    "tenderPeriod": {
      "endDate": "2023-11-21T13:00:00Z"
    },
    "communication": {
      "atypicalToolUrl": "http://www.mytenders.co.uk"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "http://www.mytenders.co.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-80340",
      "name": "Southern Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC1M 5LA",
        "countryName": "United Kingdom",
        "streetAddress": "59-61 Clerkenwell Road"
      },
      "details": {
        "url": "http://www.southernhousing.org.uk",
        "buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Southern Housing"
      },
      "contactPoint": {
        "url": "http://www.mytenders.co.uk",
        "email": "procurement@southernhousing.org.uk",
        "telephone": "+44 8001216060"
      }
    },
    {
      "id": "GB-FTS-103",
      "name": "Public Procurement Review Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom",
        "streetAddress": "Cabinet Office"
      },
      "details": {
        "url": "https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
      },
      "identifier": {
        "legalName": "Public Procurement Review Service"
      },
      "contactPoint": {
        "email": "publicprocurementreview@cabinetoffice.gov.uk",
        "telephone": "+44 3450103503"
      }
    }
  ],
  "language": "en",
  "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230527.\nThe buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx.\nSuppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.\n(MT Ref:230527)",
  "initiationType": "tender"
}

{
  "id": "029029-2023",
  "tag": [
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  ],
  "date": "2023-10-02T16:49:37+01:00",
  "ocid": "ocds-h6vhtk-040745",
  "buyer": {
    "id": "GB-FTS-80340",
    "name": "Southern Housing"
  },
  "tender": {
    "id": "ocds-h6vhtk-040745",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ"
          },
          {
            "region": "UKI"
          }
        ],
        "additionalClassifications": [
          {
            "id": "51300000",
            "scheme": "CPV",
            "description": "Installation services of communications equipment"
          },
          {
            "id": "64210000",
            "scheme": "CPV",
            "description": "Telephone and data transmission services"
          },
          {
            "id": "64220000",
            "scheme": "CPV",
            "description": "Telecommunication services except telephone and data transmission services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Call Centre Solution",
    "status": "planned",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.",
    "communication": {
      "atypicalToolUrl": "http://www.mytenders.co.uk",
      "futureNoticeDate": "2023-10-16T00:00:00+01:00"
    },
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-80340",
      "name": "Southern Housing",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC1M 5LA",
        "countryName": "United Kingdom",
        "streetAddress": "59-61 Clerkenwell Road"
      },
      "details": {
        "url": "http://www.southernhousing.org.uk",
        "buyerProfile": "https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "legalName": "Southern Housing"
      },
      "contactPoint": {
        "email": "procurement@southernhousing.org.uk",
        "telephone": "+44 8001216060"
      }
    }
  ],
  "language": "en",
  "description": "We plan to issue our tender for our omni-channel contact centre solution on 16 October.\nWe are holding a webinar on Wednesday 25 October at 10am to give bidders the opportunity to understand who we are, what we want and the option to ask some questions.\nIf you would like to be invited to this please email john.gibbons@southernhousing.org.uk to be invited.\nNOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230409.\n(MT Ref:230409)",
  "initiationType": "tender"
}