Find a Tender
planning
Official procurement procedure
00534-CS – Transactional Customer Feedback
Design and execution of research and development
Published value
£0
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Stonewater Limited: "00534-CS – Transactional Customer Feedback". Published status: planning. Published value: £0. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Stonewater Limited | Scope & Categories | Not published | Submission Window | planning No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | £0 |
Bidder Intelligence · Authority Profile: Stonewater Limited
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Stonewater Limited. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
7Bids / Report
Supplier ConcentrationModerate Concentration
Sentinel Fire and Security Solutions LimitedTop vendor: 49.7% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 7 active published awards; 24 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| Sentinel Fire and Security Solutions Limited | 1 win | £1,688,517 |
| Redbridge & Sons Ltd | 1 win | £855,180 |
| CLC Contractors Ltd | 1 win | £752,231 |
| J. Harper and Sons (Leominster) Ltd | 1 win | £104,447 |
Procedure terms
Contracting AuthorityStonewater Limited | Procedure methodNot published | Procurement categoryNot published |
Statusplanning | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published28 Apr 2025, 16:05 BST | Last source update28 Apr 2025, 16:05 BST | Recurring procurementNot published |
ClassificationDesign and execution of research and development | ||
OCIDocds-h6vhtk-05089a | ||
What is being bought
Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country.
With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability.
If you would like to know more about Stonewater, please visit our website: www.stonewater.org
Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction.
The programme should cover the following customer transactions/journeys:
Responsive repairs
Cyclical checks
Planned capital investment/maintenance
Grounds maintenance
Complaints
ASB
Customer service centre contact
Lettings
Shared ownership sales
Mutual exchange
Tenancy termination
Housing operations.
In addition, other transactions may be introduced including digital engagement (website and customer portal) where a “pop-up” survey would be required.
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=945276918
What changed
From the official release history
- Published value updated to £0
28 Apr 2025, 16:05 BST - Status changed to planning
28 Apr 2025, 16:05 BST - Official notice release published
28 Apr 2025, 16:05 BST - Buyer information updated
28 Apr 2025, 16:05 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #00534-CSIndividual lot title not publishedplanningPublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Pipeline notice
28 Apr 2025, 16:05 BST - Procedure published
28 Apr 2025, 16:05 BST - engagement
10 May 2025, 00:59 BST · scheduledPrior to initiating the procurement, Stonewater wishes to explore the level of market interest in the forthcoming procurement process. This PME does not form part of a formal procurement process at this stage. The purpose of this pre-market engagement is to; Develop the requirements and approach to the procurement. Design the procedure, conditions of participation or award criteria. Identifying suppliers that may be able to supply the goods, services or works required. Understand the costings. Stonewater anticipates suppliers providing demonstrations of their solutions. Any submission received in response to this exercise will not constitute any contractual agreement between the respondent and Stonewater The receipt of a response does not automatically include the respondent in the procurement process. A Tender Notice will be issued to the market which will provide details of how the relating procurement documentation can be accessed and timescales for submission of the said tender response. Interested parties shall bear their own costs of participation in this Market Engagement of whatever nature. Stonewater shall not be liable for the costs, expenses or losses howsoever arising (including, without limitation, any loss of profit or other economic loss incurred), regardless of the outcome of the Market Engagement. Please contact Donna Monro if you would like to be part of the PME. donna.monro@stonewater.org
Commercial outcome and competition
AwardsNo award published |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Stonewater Limited
Contracting authority GB-PPON-PVMT-4274-HPBNDocuments (1)
Official links; attachments are not copied
- 28 Apr 2025, 16:05 BST
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleNot published |