Find a TenderPast planning noticePreliminary market engagement notice
Published 28 Apr 2025, 16:05 BST

Official UK procurement notice

00534-CS – Transactional Customer Feedback

Official notice

Authority: Stonewater Limited (Public body)

ServicesBelow threshold
Planned pipeline value£0pipeline notice, not a live tender
Tender notice expected Date not publishedfrom the planned procurement notice
Contract term 1 yrends 1 Apr 2027 · up to 1 Apr 2028 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Stonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country.

With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability.

If you would like to know more about Stonewater, please visit our website: www.stonewater.org ↗

Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction.

The programme should cover the following customer transactions/journeys:

Responsive repairs

Cyclical checks

Planned capital investment/maintenance

Grounds maintenance

Complaints

ASB

Customer service centre contact

Lettings

Shared ownership sales

Mutual exchange

Tenancy termination

Housing operations.

In addition, other transactions may be introduced including digital engagement (website and customer portal) where a “pop-up” survey would be required.

To view this notice, please click here:

www.delta-esourcing.com/delta/viewNotice.html ↗

CPV: Design and execution of research and development

The lotProcurement structure

single lot · no lot value published
Lot #1Lot 00534-CSPlannedRenewal 1 yr
Contract period: 1 Apr 2026 – 1 Apr 2027 (1 yr) · up to 1 Apr 2028 with extensions
Extensions: Extension options published

Procedure terms & legal framework

From the official record
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Past planning notice
Procurement threshold
Below threshold
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
28 Apr 2025, 16:05 BST
Last source update
28 Apr 2025, 16:05 BST
FTS notice number
2025/S 000-017396
Latest notice
Preliminary market engagement notice (UK2)
Classification (CPV)
Design and execution of research and development
Delivery area
North East (UKC)North West (UKD)East Midlands (UKF)West Midlands (UKG)East of England (UKH)South East (UKJ)South West (UKK)
Official registry OCID
ocds-h6vhtk-05089a Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

28 Apr 2025 → 1 Apr 2026 · 3 dates
  1. Planning notice published
    28 Apr 2025, 16:05 BST
  2. Market engagement
    10 May 2025, 00:59 BST

    Prior to initiating the procurement, Stonewater wishes to explore the level of market interest in the forthcoming procurement process. This PME does not form part of a formal procurement process at this stage.

    The purpose of this pre-market engagement is to;

    Develop the requirements and approach to the procurement.

    Design the procedure, conditions of participation or award criteria.

    Identifying suppliers that may be able to supply the goods, services or works required.

    Understand the costings.

    Stonewater anticipates suppliers providing demonstrations of their solutions.

    Any submission received in response to this exercise will not constitute any contractual agreement between the respondent and Stonewater

    The receipt of a response does not automatically include the respondent in the procurement process.

    A Tender Notice will be issued to the market which will provide details of how the relating procurement documentation can be accessed and timescales for submission of the said tender response.

    Interested parties shall bear their own costs of participation in this Market Engagement of whatever nature. Stonewater shall not be liable for the costs, expenses or losses howsoever arising (including, without limitation, any loss of profit or other economic loss incurred), regardless of the outcome of the Market Engagement.

    Please contact Donna Monro if you would like to be part of the PME. [email protected]

  3. Contract starts210 days ago
    1 Apr 2026

Notice history

1 event · 1 release on Find a Tender
  1. Preliminary market engagement notice published
    28 Apr 2025, 16:05 BST
    UK2

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Stonewater Ltd

Contracting authorityPublic authority - sub-central government GB-PPON: PVMT-4274-HPBN Suite C Lancaster House, Grange Business Park, Enerby Road, Leicester, East Midlands, LE8 6EPContact name, email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure