Official UK procurement notice
00534-CS – Transactional Customer Feedback
Authority: Stonewater Limited (Public body)
What is being bought
Published requirement descriptionStonewater is one of the UK’s largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 homes, we proudly serve more than 93,000 customers from diverse backgrounds across the country.
With an annual turnover of £239 million and £2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability.
If you would like to know more about Stonewater, please visit our website: www.stonewater.org ↗
Stonewater Group has identified the need for a robust feedback mechanism to better understand customer experiences and identify areas for improvement. This program will help us collect valuable insights directly from customers at the point of transaction.
The programme should cover the following customer transactions/journeys:
Responsive repairs
Cyclical checks
Planned capital investment/maintenance
Grounds maintenance
Complaints
ASB
Customer service centre contact
Lettings
Shared ownership sales
Mutual exchange
Tenancy termination
Housing operations.
In addition, other transactions may be introduced including digital engagement (website and customer portal) where a “pop-up” survey would be required.
To view this notice, please click here:
CPV: Design and execution of research and development
The lotProcurement structure
single lot · no lot value publishedLot #1Lot 00534-CSPlannedRenewal
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 28 Apr 2025, 16:05 BST
- Last source update
- 28 Apr 2025, 16:05 BST
- FTS notice number
2025/S 000-017396- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05089aFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
28 Apr 2025 → 1 Apr 2026 · 3 dates- Planning notice published28 Apr 2025, 16:05 BST
- Market engagement10 May 2025, 00:59 BST
Prior to initiating the procurement, Stonewater wishes to explore the level of market interest in the forthcoming procurement process. This PME does not form part of a formal procurement process at this stage.
The purpose of this pre-market engagement is to;
Develop the requirements and approach to the procurement.
Design the procedure, conditions of participation or award criteria.
Identifying suppliers that may be able to supply the goods, services or works required.
Understand the costings.
Stonewater anticipates suppliers providing demonstrations of their solutions.
Any submission received in response to this exercise will not constitute any contractual agreement between the respondent and Stonewater
The receipt of a response does not automatically include the respondent in the procurement process.
A Tender Notice will be issued to the market which will provide details of how the relating procurement documentation can be accessed and timescales for submission of the said tender response.
Interested parties shall bear their own costs of participation in this Market Engagement of whatever nature. Stonewater shall not be liable for the costs, expenses or losses howsoever arising (including, without limitation, any loss of profit or other economic loss incurred), regardless of the outcome of the Market Engagement.
Please contact Donna Monro if you would like to be part of the PME. [email protected]
- Contract starts210 days ago1 Apr 2026
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published28 Apr 2025, 16:05 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender