Official UK procurement notice
The Servicing, Maintenance & Repair of Domestic Lifts & Hoists Contract
Authority: London Borough of Hillingdon (Local council)
What is being bought
Published requirement descriptionThe London Borough of Hillingdon wishes to appoint an experienced service provider for the servicing and maintenance of Stairlifts, Home lifts (Through floor-lifts, Vertical lifts and
Wheelchair lifts) and hoists ensuring compliance with all relevant industry, manufacturers and safety standards.
The contract is to include Hillingdon Council's housing stock clients of circa 450 assets covering General Needs Housing, Sheltered Housing, Supported Housing, Corporate sites and private dwellings where required.
The contractor will provide a planned servicing regime and reactive maintenance for repair and replacement as well as to undertake small works projects up to an approved threshold value for the asset types as stipulated.
The anticipated contract duration will be 3 years with options to extend for a further 2+2 years.
- The authority expects to re-tender this requirement around 1 Sept 2028, 23:59 BST.
CPV: Lift-maintenance services · Lifting and handling equipment and parts · Lifting equipment for health care sector · Stairlifts
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£770,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (2)
- Quality: 50%
- Cost: 50%
Published award criteria (2)
- Cost
- Quality
- Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes · next expected 1 Sept 2028
- First published
- 11 Mar 2026, 10:33 GMT
- Last source update
- 15 Sept 2026, 11:08 BST
- Award evaluation window
- Submission end – 6 Jul 2026
- FTS notice number
2026/S 000-027576- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-066703Find a Tender
How it was run
Official notice- Submission deadline
- 21 Apr 2026, 13:00 BST
- Clarification deadline
- 14 Apr 2026, 13:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
All interested parties are to register for free at supplierlive.proactisp2p.com ↗ where this opportunity and associated tender pack can be accessed.
Timeline
11 Mar 2026 → 15 Sept 2026 · 11 dates- Planning notice published228 days ago11 Mar 2026, 10:33 GMT
- Market engagement215 days ago23 Mar 2026, 23:59 GMT
To participate in our Pre-Market Engagement exercise please email to the following:
Please quote "Domestic Lifts - market engagement" in the email title.
(do not include any marking material)
You will then be sent a short market engagement questionnaire, please then complete and return this by the stated deadline in the questionnaire.
We would encourage all interested parties to register for free at supplierlive.proactisp2p.com ↗ where this opportunity will be advertised in due course.
- Tender notice published214 days ago25 Mar 2026, 18:15 GMT
- Next notice expected213 days ago25 Mar 2026, 23:59 GMT
- Clarification questions by194 days ago14 Apr 2026, 13:00 BST
- Submission deadline187 days ago21 Apr 2026, 13:00 BST
- Award decision expected by110 days ago6 Jul 2026, 23:59 BST
- Assessment summaries sent108 days ago9 Jul 2026, 00:00 BST
- Standstill ends95 days ago21 Jul 2026, 23:59 BST
- Contract starts54 days ago1 Sept 2026, 00:00 BST
- Latest notice published40 days ago15 Sept 2026, 11:08 BST
Notice history
9 events · 4 releases on Find a Tender · since 11 Mar 2026- Preliminary market engagement notice published11 Mar 2026, 10:33 GMTUK2
- Tender notice published25 Mar 2026, 18:15 GMTUK4
- Status changed to active25 Mar 2026, 18:15 GMT
- Procurement method changed25 Mar 2026, 18:15 GMT
- Deadline published: 21 Apr 2026, 13:00 BST25 Mar 2026, 18:15 GMT
- Contract award notice published9 Jul 2026, 10:30 BSTUK6
- Status changed to complete9 Jul 2026, 10:30 BST
- Contract signature expected22 Jul 2026, 23:59 BSTscheduled
- Contract details notice published15 Sept 2026, 11:08 BSTUK7
Routine re-releases (4)
- 2026-03: 1 release · 11 Mar 2026
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| CARETECH UK LIMITEDSME1 Sept 2026 – 31 Aug 2029 · up to 31 Aug 2033Extensions: The anticipated contract duration will be three (3) years with options to extend for a further Two (2) + Two (2) years subject to performance and the needs of the business. | £749,000 | 25 Jun 2026 | Awarded |
Contracts
Contract 1 · CARETECH UK LIMITEDSME
- Signed
- 19 Aug 2026
- Value
- £749,000
- Period
- 1 Sept 2026 – 31 Aug 2029 · up to 31 Aug 2033 with extensions
- Status
- active
- Extensions
- The anticipated contract duration will be three (3) years with options to extend for a further Two (2) + Two (2) years subject to performance and the needs of the business.
- Options
- The contractor will provide a planned servicing regime and reactive maintenance for repair and replacement as well as undertaking small works projects up to an approved value for the asset types as stipulated. The value of the contract will flux depending on the number of assets removed / added to the contract over its lifetime.
3 agreed KPIs: First Time Fix · Periodic Servicing & Compliance Inspections Completed in time · Attendance within Response Times
- First Time Fix, First Time Fix Target 90%
- Periodic Servicing & Compliance Inspections Completed in time, Periodic Servicing & Compliance Inspections Completed in time Target 100%
- Attendance within Response Times, Attendance within Response Times Target 100%
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 7final-stage tenders · 8 at stage one | 6 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- CARETECH UK LIMITEDAwarded supplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender