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Official procurement procedure

The Decision-Making Service Support For Disabled Persons Railcard

No classification published
Location not published
Official notice
Published value
£1,800,000
Submission deadline 13 Jul 2026, 12:00 BST
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Rail Delivery Group: "The Decision-Making Service Support For Disabled Persons Railcard". Published status: complete. Published value: £1,800,000. 1 published lot. Recorded submission deadline: 13 Jul 2026, 12:00 BST. See the official notice for participation instructions.
Contracting AuthorityRail Delivery GroupScope & CategoriesNot publishedSubmission Window
Closed
13 Jul 2026, 12:00 BST
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£1,800,000
Bidder Intelligence · Authority Profile: Rail Delivery Group
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Rail Delivery Group. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.5Bids / Report
0% of reports have one bid
Supplier ConcentrationHigh Concentration
Santander UK PLCTop vendor: 87.9% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 21 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Santander UK PLC2 wins£87,154,320
Adclaro1 win£7,347,993
Nimbus Disability1 win£1,746,715
Tracsis PLC1 win£1,599,154
Eckoh Ltd1 win£750,708
Procedure terms
Contracting AuthorityRail Delivery Group
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Aug 2026, 17:37 BST
Last source update3 Aug 2026, 17:37 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-06b47c
What is being bought
We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.
What changed
From the official release history
  1. tender value changed
    3 Aug 2026, 17:37 BST
  2. Status changed to complete
    3 Aug 2026, 17:37 BST
  3. Official notice release published
    3 Aug 2026, 17:37 BST
  4. Submission deadline changed to published date
    3 Aug 2026, 17:37 BST
  5. tender value changed
    12 Jun 2026, 17:55 BST
  6. Status changed to active
    12 Jun 2026, 17:55 BST
  7. Official notice release published
    12 Jun 2026, 17:55 BST
  8. Submission deadline changed to 13 Jul 2026, 12:00 BST
    12 Jun 2026, 17:55 BST
  9. Buyer information updated
    12 Jun 2026, 17:55 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Aug 2026, 17:37 BST
  2. Submission deadline
    13 Jul 2026, 12:00 BST
  3. Award active
    3 Aug 2026, 00:00 BST · £1,746,715
Commercial outcome and competition
Awards
Nimbus Disability
£1,746,715 · 3 Aug 2026, 00:00 BST · active
ContractsNo contract published
Bid statistics
bids: 5 (lot 1)
finalStageBids: 4 (lot 1)
smeFinalStageBids: 3 (lot 1)
vcseFinalStageBids: 1 (lot 1)
Buyer and organisations in this procedure

Rail Delivery Group

Contracting authority GB-COH-08176197
View buyer profile
Award and contract changes
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published