Surveys- Customer experience

{
  "id": "062951-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-07-03T16:00:56+01:00",
  "ocid": "ocds-h6vhtk-06c3ca",
  "buyer": {
    "id": "GB-COH-RS007530",
    "name": "VICO HOMES LIMITED"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKE",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKF",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "79311000",
              "scheme": "CPV",
              "description": "Survey services"
            },
            {
              "id": "79342310",
              "scheme": "CPV",
              "description": "Customer survey services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-03644452",
          "name": "SABIO LTD"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-06c3ca",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "Surveys- Customer experience",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Voice of the Customer - customer experience support.\nCoverage for up to 99,600 sent SMS surveys per year and 58,200 sent IVR surveys per year",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-COH-RS007530",
      "name": "VICO HOMES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE45",
        "country": "GB",
        "locality": "Castleford",
        "postalCode": "WF10 5HX",
        "countryName": "United Kingdom",
        "streetAddress": "Merefield House, Whistler Drive"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "RS007530",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@vicohomes.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PHVM-7719-BQMQ",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-03644452",
      "name": "SABIO LTD",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI44",
        "country": "GB",
        "locality": "London",
        "postalCode": "SE1 0SU",
        "countryName": "United Kingdom",
        "streetAddress": "12th Floor, Blue Fin Building"
      },
      "details": {
        "url": "https://sabiogroup.com/",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "03644452",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "gcloud@sabiogroup.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PWRW-4386-QPNN",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "currency": "GBP",
        "amountGross": 103122.82
      },
      "period": {
        "endDate": "2027-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00",
        "maxExtentDate": "2028-03-31T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "Contract term is 12 months + 12 months, Vico can use the extension based on performance of the service."
      },
      "documents": [
        {
          "id": "062951-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/062951-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-07-03T16:00:56+01:00"
        }
      ],
      "dateSigned": "2026-03-31T00:00:00+01:00",
      "hasRenewal": true,
      "statusDetails": null,
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}