ServiceNow Development & Managed Services Delivery Partner

{
  "id": "083669-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-09-03T17:39:16+01:00",
  "ocid": "ocds-h6vhtk-06f1b4",
  "buyer": {
    "id": "GB-PPON-PGHR-3329-MDGL",
    "name": "Government Property Agency"
  },
  "tender": {
    "id": "C1001396",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2029-01-09T23:59:59Z",
          "startDate": "2027-01-10T00:00:00Z",
          "maxExtentDate": "2030-01-09T23:59:59Z"
        }
      }
    ],
    "items": [
      {
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        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          }
        ]
      }
    ],
    "title": "ServiceNow Development & Managed Services Delivery Partner",
    "value": {
      "amount": 2500000,
      "currency": "GBP",
      "amountGross": 3000000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Government Property Agency intends to procure a ServiceNow Development and Managed Services Partner to provide ongoing support, maintenance, development and optimisation of its ServiceNow platform.\nThe requirement is expected to include platform development, application support, administration, upgrades, integrations, technical consultancy and continuous improvement services",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PGHR-3329-MDGL",
      "name": "Government Property Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B2 4BJ",
        "countryName": "United Kingdom",
        "streetAddress": "23 Stephenson Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PGHR-3329-MDGL",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "GPA Data & Digital Commercial Team",
        "email": "DDCommercial@gpa.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "083669-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/083669-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-09-03T17:39:16+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-09-09T23:59:59+01:00",
        "description": "Preliminary Market Engagement - ServiceNow Development and Managed Services.\nThe Government Property Agency (GPA) intends to undertake preliminary market engagement in advance of a proposed procurement for ServiceNow Development and Managed Services.\nAn online market engagement session will be hosted by techUK on Wednesday 9 September 2026, from 14:00 to 15:30.\nOverview of the Requirement:\nGPA is preparing to procure ServiceNow Development and Managed Services to support the ongoing development, implementation, enhancement, optimisation and support of its ServiceNow platform.\nThe purpose of this preliminary market engagement is to provide potential suppliers with an early overview of the anticipated requirement and to seek market feedback and insight to help GPA further develop its requirements and inform its commercial and procurement approach prior to commencing the formal procurement process.\nThe virtual market engagement session is expected to include:\nPart 1: A presentation from GPA providing organisational context and an overview of the anticipated requirement.\nPart 2: A supplier question and answer session.\nPart 3: An interactive market engagement session to obtain supplier feedback, ideas and market insight on the proposed requirement and procurement approach.\nGPA welcomes participation from suppliers with relevant experience and capability in delivering ServiceNow development and managed services.\nHow to Participate\nSuppliers wishing to participate in the market engagement event should register via the techUK registration page using the link below:\nRegister for the GPA ServiceNow Development and Managed Services Market Engagement Event:\n[https://www.techuk.org/what-we-deliver/events/gpa-servicenow-development-and-managed-services-partner-market-engagement-event.html]\nSuppliers are encouraged to register in advance of the session.\nIndicative Procurement Timetable\nThe current indicative timetable is for the procurement process to commence in November 2026, with the resulting contract anticipated to commence in January 2027.\nParticipation in this preliminary market engagement does not form part of any subsequent procurement process and will not provide any supplier with an advantage in any future competition. GPA reserves the right to amend its requirements, timetable and procurement approach following the market engagement."
      }
    ]
  },
  "initiationType": "tender"
}

{
  "id": "083664-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-09-03T17:09:51+01:00",
  "ocid": "ocds-h6vhtk-06f1b4",
  "buyer": {
    "id": "GB-PPON-PGHR-3329-MDGL",
    "name": "Government Property Agency"
  },
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    "id": "C1001396",
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          "endDate": "2029-01-09T23:59:59Z",
          "startDate": "2027-01-10T00:00:00Z",
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            "country": "GB",
            "countryName": "United Kingdom"
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        "additionalClassifications": [
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
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        ]
      }
    ],
    "title": "ServiceNow Development & Managed Services Delivery Partner",
    "value": {
      "amount": 2500000,
      "currency": "GBP",
      "amountGross": 3000000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "competitive": true,
    "description": "The Government Property Agency intends to procure a ServiceNow Development and Managed Services Partner to provide ongoing support, maintenance, development and optimisation of its ServiceNow platform.\nThe requirement is expected to include platform development, application support, administration, upgrades, integrations, technical consultancy and continuous improvement services.",
    "aboveThreshold": true,
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award under framework"
  },
  "parties": [
    {
      "id": "GB-PPON-PGHR-3329-MDGL",
      "name": "Government Property Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B2 4BJ",
        "countryName": "United Kingdom",
        "streetAddress": "23 Stephenson Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PGHR-3329-MDGL",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "GPA Data & Digital Commercial Team",
        "email": "DDCommercial@gpa.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "083664-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/083664-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-09-03T17:09:51+01:00"
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  },
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}