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AwardedFind a Tender · award

ServiceNow Specialist Managed Services

Buyer: Government Property Agency →

BuyerGovernment Property Agency
StatusAwarded
DeadlineNot published
ValueValue not published
Published9 Apr 2026

What is being bought

The ServiceNow Specialist Managed Service provides end-to-end support, development, and optimisation of the ServiceNow platform to ensure stable, secure, and efficient operation of GPA's digital services.

Lot details

Lot 1

No lot description published.

Statuscomplete
SME suitabilitySuitable for SMEs

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThis procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive procedure is being conducted. The selection of the supplier is based on technical reasons, interoperability, continuity of service, and no invitation to tender or participation process is being undertaken.
Rationale classificationssingleSuppliersTechnicalReasons
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

ServiceNow Specialist Managed Services

Statuspending
SupplierDELOITTE LLP
Value£398,988
Contract periodFrom 9 Apr 2026 to 30 Jun 2026

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-067f7f
Latest release ID032620-2026
Latest release timestampThu Apr 09 2026 19:01:30 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
9 Apr 2026award, contract032620-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "032620-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-04-09T20:01:30+01:00",
  "ocid": "ocds-h6vhtk-067f7f",
  "buyer": {
    "id": "GB-PPON-PGHR-3329-MDGL",
    "name": "Government Property Agency"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
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              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72000000",
              "scheme": "CPV",
              "description": "IT services: consulting, software development, Internet and support"
            }
          ]
        }
      ],
      "title": "ServiceNow Specialist Managed Services",
      "value": {
        "amount": 398988,
        "currency": "GBP",
        "amountGross": 478785.6
      },
      "status": "pending",
      "documents": [
        {
          "id": "032620-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/032620-2026",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-04-09T20:01:30+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-OC303675",
          "name": "DELOITTE LLP"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-04-09T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2026-06-30T23:59:59+01:00",
        "startDate": "2026-04-09T00:00:00+01:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-067867 / C1001312",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null,
        "suitability": {
          "sme": true
        }
      }
    ],
    "title": "ServiceNow Specialist Managed Services",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The ServiceNow Specialist Managed Service provides end-to-end support, development, and optimisation of the ServiceNow platform to ensure stable, secure, and efficient operation of GPA's digital services.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "This procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive procedure is being conducted. The selection of the supplier is based on technical reasons, interoperability, continuity of service, and no invitation to\ntender or participation process is being undertaken.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ]
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PGHR-3329-MDGL",
      "name": "Government Property Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B2 4BJ",
        "countryName": "United Kingdom",
        "streetAddress": "23 Stephenson Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PGHR-3329-MDGL",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "gpacommercialsystems@gpa.gov.uk"
      }
    },
    {
      "id": "GB-COH-OC303675",
      "name": "DELOITTE LLP",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC4A 3HQ",
        "countryName": "United Kingdom",
        "streetAddress": "1 New Street Square"
      },
      "details": {
        "url": "https://www.deloitte.com/uk/en.html",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "OC303675",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "publicsectorbidteam@deloitte.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (1 releases)
9 Apr 2026 · 032620-2026 · award, contract
{
  "id": "032620-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-04-09T20:01:30+01:00",
  "ocid": "ocds-h6vhtk-067f7f",
  "buyer": {
    "id": "GB-PPON-PGHR-3329-MDGL",
    "name": "Government Property Agency"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72000000",
              "scheme": "CPV",
              "description": "IT services: consulting, software development, Internet and support"
            }
          ]
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      ],
      "title": "ServiceNow Specialist Managed Services",
      "value": {
        "amount": 398988,
        "currency": "GBP",
        "amountGross": 478785.6
      },
      "status": "pending",
      "documents": [
        {
          "id": "032620-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/032620-2026",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-04-09T20:01:30+01:00"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-OC303675",
          "name": "DELOITTE LLP"
        }
      ],
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-04-09T23:59:59+01:00"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": true,
      "contractPeriod": {
        "endDate": "2026-06-30T23:59:59+01:00",
        "startDate": "2026-04-09T00:00:00+01:00"
      },
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-067867 / C1001312",
    "lots": [
      {
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        "suitability": {
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        }
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    ],
    "title": "ServiceNow Specialist Managed Services",
    "status": "complete",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The ServiceNow Specialist Managed Service provides end-to-end support, development, and optimisation of the ServiceNow platform to ensure stable, secure, and efficient operation of GPA's digital services.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "This procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive procedure is being conducted. The selection of the supplier is based on technical reasons, interoperability, continuity of service, and no invitation to\ntender or participation process is being undertaken.",
    "procurementMethodRationaleClassifications": [
      {
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    ]
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PGHR-3329-MDGL",
      "name": "Government Property Agency",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B2 4BJ",
        "countryName": "United Kingdom",
        "streetAddress": "23 Stephenson Street"
      },
      "details": {
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          {
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          }
        ]
      },
      "identifier": {
        "id": "PGHR-3329-MDGL",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "gpacommercialsystems@gpa.gov.uk"
      }
    },
    {
      "id": "GB-COH-OC303675",
      "name": "DELOITTE LLP",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC4A 3HQ",
        "countryName": "United Kingdom",
        "streetAddress": "1 New Street Square"
      },
      "details": {
        "url": "https://www.deloitte.com/uk/en.html",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "OC303675",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "publicsectorbidteam@deloitte.co.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}