Revenues and Benefits services

To support this preliminary market engagement exercise, the Authority will invite organisations that, through completion of a short questionnaire, demonstrate an ability to deliver the required services to participate in a structured "Meet the Buyer" process. This will consist of a one‑to‑one session with Authority representatives. Where a questionnaire response does not demonstrate sufficient alignment with the scope of requirements, the Authority may decide not to offer an invitation to a one‑to‑one session. Organisations wishing to participate are required to register their interest in attending a session by emailing Procurement@redcar-cleveland.gov.uk. Upon receiving a request to participate, the Authority will issue the questionnaire and a high level scope of requirements containing indicative activity information. The Authority requests that completed questionnaires are returned to Procurement@redcar-cleveland.gov.uk by no later than 12 Noon on Wednesday 17 June 2026. Organisations that demonstrate capability to deliver the required services as outlined in the high-level scope document will be issued a time slot for a one to one session. One-to-one sessions will take place on Wednesday 01 July 2026 via Teams. Sessions will be offered on a first come first served basis. If you are unable to attend the time allocated but wish to participate, please advise your availability and the Authority will accommodate where possible. The Authority will endeavour to advise organisations that will be invited to attend a one-to-one session by no later than 17:00 Wednesday 24th June 2026. The questionnaire that will be issued will seek high level information on: • Organisational capability and relevant experience • Service quality and customer satisfaction • Delivery models for Revenues and Benefits services • Approaches to transformation, digital delivery, and automation • Commercial models and key cost drivers • Transition and mobilisation considerations • Social Value One-to-One Engagement Sessions Where offered, each session will provide an opportunity for: • The participating organisation to expand on their questionnaire responses • Open discussion on service quality, delivery models, market capability, and innovation • Exploration of risks, opportunities, and constraints associated with service delivery and transition • Clarification of responses provided in the questionnaire The sessions are intended to support open and constructive dialogue and to allow the Authority to test assumptions and better understand the market. To ensure compliance with the Procurement Act 2023, the Authority will: • Treat all participants equally and ensure no organisation gains an unfair competitive advantage • Ensure that any information shared that may be relevant to a future procurement is made available to all participants in an appropriate and transparent manner • Not use this engagement to pre-select or evaluate suppliers Participation in this engagement process will not confer any advantage in any future procurement, and any subsequent procurement process will be conducted in accordance with the Procurement Act 2023. The information gathered through this engagement will be used to: • Inform the Authority's delivery model decision, including consideration of insourcing or shared service arrangements with another Local Authority, meaning a tender process may not necessarily follow • Shape the scope, structure, and specification of any possible future procurement • Support development of an appropriate procurement strategy, including route to market and commercial model