Official UK procurement notice
Revenues and Benefits services
Authority: Redcar and Cleveland Borough Council (Local council)
What is being bought
Published requirement descriptionRedcar and Cleveland Borough Council is undertaking preliminary market engagement in advance of a potential procurement for the provision of Revenues and Benefits services.
The current contract for the Authority's Revenues and Benefits service delivery is due to expire on 7 May 2028. The Authority is therefore considering its future delivery model and is seeking to engage with suppliers that are capable of delivering a full end to end Revenue and Benefits Service to inform its strategic approach. This includes consideration of a range of options, including fully outsourced, in-house or a shared service model.
The scope of services under consideration is expected to include, but is not limited to:
- Council Tax and Business Rates administration and collection
- Housing Benefit and Council Tax Support administration
- Customer contact and service delivery in relation to the services
- Revenues enforcement and recovery up to liability order stage
- Fraud prevention, quality assurance and compliance activity
- Digital service delivery and channel shift
The purpose of this engagement is to:
- Understand current market capability and capacity to deliver Revenues and Benefits services
- Explore innovative delivery models, including the use of technology, automation and digital solutions
- Assess supplier approaches to service transformation, efficiency and demand management
- Gain insight into commercial models, cost drivers, and optimal contract structures
- Understand key risks and success factors associated with mobilisation and transition
- Inform the Authority's consideration of alternative delivery models, including the feasibility of insourcing or hybrid approaches
The Authority is particularly interested in engaging with organisations that can demonstrate experience in delivering large-scale Revenues and Benefits services within the UK public sector, including those offering:
- End-to-end managed services
- Technology enabled service delivery models
- Specialist capabilities (e.g. fraud, analytics, automation)
- Transition and mobilisation support
CPV: Benefit services · Business services: law, marketing, consulting, recruitment, printing and security · General public services
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Redcar and Cleveland Borough Council buys Benefit services (CPV 7531), and who usually turns up
Redcar and Cleveland Borough Council’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Benefit services (CPV 7531) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered outside the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 26 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid16%
2–337%
4–616%
7+32%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate40% / 33%
Within ±2%40% / 67%
Above estimate20% / 0%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 75Estimate not published
This lot lists more than one class in CPV 75. The comparison uses that group.
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 19 past lots.
A forecast, not a list of bidders.
1 bid16%
2–337%
4–616%
7+32%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
No earlier contract of this buyer matches this lot on the published record.
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 2 Jun 2026, 12:11 BST
- Last source update
- 2 Jun 2026, 12:11 BST
- FTS notice number
2026/S 000-051838- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06ab5aFind a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
2 Jun 2026 → 8 May 2028 · 3 dates- Planning notice published147 days ago2 Jun 2026, 12:11 BST
- Market engagement88 days ago31 Jul 2026, 23:59 BST
To support this preliminary market engagement exercise, the Authority will invite organisations that, through completion of a short questionnaire, demonstrate an ability to deliver the required services to participate in a structured "Meet the Buyer" process. This will consist of a one‑to‑one session with Authority representatives. Where a questionnaire response does not demonstrate sufficient alignment with the scope of requirements, the Authority may decide not to offer an invitation to a one‑to‑one session.
Organisations wishing to participate are required to register their interest in attending a session by emailing [email protected].
Upon receiving a request to participate, the Authority will issue the questionnaire and a high level scope of requirements containing indicative activity information.
The Authority requests that completed questionnaires are returned to [email protected] by no later than 12 Noon on Wednesday 17 June 2026.
Organisations that demonstrate capability to deliver the required services as outlined in the high-level scope document will be issued a time slot for a one to one session. One-to-one sessions will take place on Wednesday 01 July 2026 via Teams. Sessions will be offered on a first come first served basis. If you are unable to attend the time allocated but wish to participate, please advise your availability and the Authority will accommodate where possible.
The Authority will endeavour to advise organisations that will be invited to attend a one-to-one session by no later than 17:00 Wednesday 24th June 2026.
The questionnaire that will be issued will seek high level information on:
- Organisational capability and relevant experience
- Service quality and customer satisfaction
- Delivery models for Revenues and Benefits services
- Approaches to transformation, digital delivery, and automation
- Commercial models and key cost drivers
- Transition and mobilisation considerations
- Social Value
One-to-One Engagement Sessions
Where offered, each session will provide an opportunity for:
- The participating organisation to expand on their questionnaire responses
- Open discussion on service quality, delivery models, market capability, and innovation
- Exploration of risks, opportunities, and constraints associated with service delivery and transition
- Clarification of responses provided in the questionnaire
The sessions are intended to support open and constructive dialogue and to allow the Authority to test assumptions and better understand the market.
To ensure compliance with the Procurement Act 2023, the Authority will:
- Treat all participants equally and ensure no organisation gains an unfair competitive advantage
- Ensure that any information shared that may be relevant to a future procurement is made available to all participants in an appropriate and transparent manner
- Not use this engagement to pre-select or evaluate suppliers
Participation in this engagement process will not confer any advantage in any future procurement, and any subsequent procurement process will be conducted in accordance with the Procurement Act 2023.
The information gathered through this engagement will be used to:
- Inform the Authority's delivery model decision, including consideration of insourcing or shared service arrangements with another Local Authority, meaning a tender process may not necessarily follow
- Shape the scope, structure, and specification of any possible future procurement
- Support development of an appropriate procurement strategy, including route to market and commercial model
- Today28 Oct 2026
- Contract starts8 May 2028, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published2 Jun 2026, 12:11 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender