Find a TenderAwardedContract details notice

Published 4 Sept 2025, 14:51 BST

Official UK procurement notice

Public Engagement and Satisfaction Surveys for West Yorkshire Police

Official notice

Authority: West Yorkshire Police (Police & fire)

ServicesOpen procedureAbove thresholdSME suitable

Sectors: Business Services & Consultancy (79) Delivery: Yorkshire & Humber (UKE)

Published estimate£540,000≈ £180k / year · £648,000 inc. VAT8.2% above published estimate

Submissions closed 30 Sept 2025awarded 18 Nov 2025

Awarded to Social and Market Strategic Research Ltd

Contract term 3 yrsends 31 Dec 2028 · up to 31 Dec 2030 with extensions · starts 1 Jan 2026

What is being bought

Published requirement description

West Yorkshire Police have awarded a contract for the provision of a satisfaction programme for the Force's victims as well as ad-hoc public engagement via telephone surveys and other potential consultation methods.

Approximately 10,700 satisfaction surveys are currently undertaken by telephone each year as part of an ongoing monthly programme, allowing analysis of the Force to be completed and reported upon. These surveys measure satisfaction with the police service that victims and/or callers have received and allows WYP to identify where improvements could be made.

On an ad-hoc basis other mechanisms of consultation and engagement may be required to explore new issues or to increase understanding of themes identified via existing surveys. A wider range of methodologies may be used for this including online surveys, focus groups and face to face surveys.

CPV: Customer satisfaction survey · Telephone survey services

The lotProcurement structure

single lot · value published

Lot #1AwardedRenewal 3 yrsSMEPublished value£540,000

Contract period: 1 Jan 2026 – 31 Dec 2028 (3 yrs) · up to 31 Dec 2030 with extensionsValue: £540,000 exc. VAT · £648,000 inc. VAT

Delivery: Yorkshire & HumberEligibility: SME eligible

Extensions: The contract includes the provision to extend for a further 2 x 12-months.

79311210 Telephone survey services 79342311 Customer satisfaction survey

Pre-qualification & selection criteria (PQQ)1

Economic & financial standing
Financial Capacity : Experian Credit Rating Risk Score - minimum score of 51 required.
Insurance Levels required following Contract Award:
- Employer's Liability Insurance - £5million
- Public Liability Insurance - £5million
- Professional Indemnity Insurance - £1million

What it takes to win
i
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more

How bids were scored

Quality: 40%Price: 50%Social value: 10%

Published sub-criteria (3)

Service Delivery: 40%
Service Delivery: 50%
Social Value: 10%

Published award criteria (3)

Service Delivery: Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.
Service Delivery: Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.
Social Value: Please refer to the Tender documents (which can be accessed through the Bluelight Electronic Tendering Portal: https://sell2.in-tend.co.uk/blpd/home) for further details of the award criteria.

Conditions of participation1

Economic & financial standing
Financial Capacity : Experian Credit Rating Risk Score - minimum score of 51 required.
Insurance Levels required following Contract Award:
- Employer's Liability Insurance - £5million
- Public Liability Insurance - £5million
- Professional Indemnity Insurance - £1million

What this means for your bid

Price carries 50 of 100 points: a 10% discount moves about 5 points. This one is won on the number: sharpen the price before polishing the prose.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record

Procedure method: Open procedure
Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Awarded
Procurement threshold: Above threshold (FTS publication)
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 4 Sept 2025, 14:51 BST
Last source update: 29 Dec 2025, 13:19 GMT
Award evaluation window: Submission end – 27 Oct 2025
Authority reference: 110-POL-25
FTS notice number: 2025/S 000-053972
Latest notice: Contract details notice (UK7)
Classification (CPV): Customer satisfaction surveyTelephone survey services
Delivery area: Yorkshire & Humber (UKE)
Official registry OCID: ocds-h6vhtk-059440 Find a Tender

How it was run

Official notice

Run through: In-tend · Who buys & how to bid on In-tend

Supplier login requiredElectronic submission allowedLanguage: EN

Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup

Submission deadline: 30 Sept 2025, 14:00 BST
Clarification deadline: 22 Sept 2025, 14:00 BST
Submission channel: Official e-sourcing portal
Electronic submission: Allowed
Accepted languages: en

Detailed submission instructions & authority contactsFrom official release

All Tendering activity for this procurement will be conducted through the Bluelight Electronic Tendering Portal at:

sell2.in-tend.co.uk/blpd/home ↗

A Supplier Guide explaining how to use the tendering portal is available at: bluelightcommercial.police.uk/media/2284/sell2blue… ↗

Timeline

4 Sept 2025 → 1 Jan 2026 · 8 dates

Tender notice published
4 Sept 2025, 14:51 BST
Clarification questions by390 days ago
22 Sept 2025, 14:00 BST
Submission deadline382 days ago
30 Sept 2025, 14:00 BST
Award decision expected by354 days ago
27 Oct 2025, 23:59 GMT
Assessment summaries sent333 days ago
18 Nov 2025
Standstill ends323 days ago
27 Nov 2025, 23:59 GMT
Latest notice published292 days ago
29 Dec 2025, 13:19 GMT
Contract starts289 days ago
1 Jan 2026

Notice history

5 events · 3 releases on Find a Tender · since 4 Sept 2025

Tender notice published
4 Sept 2025, 14:51 BST
UK4
Contract award notice published
18 Nov 2025, 15:45 GMT
UK6
Status changed to complete
18 Nov 2025, 15:45 GMT
Contract signature expected
12 Dec 2025, 23:59 GMT
scheduled
Contract details notice published
29 Dec 2025, 13:19 GMT
UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £584,5001 award exc. VAT

Bids received 11 from SMEs

Contracts signed 1latest 11 Dec 2025

Awarded to	Value	Date	Status
Social and Market Strategic Research LtdSMEPublic Engagement & Satisfaction Surveys for West Yorkshire Police1 Jan 2026 – 31 Dec 2028 · up to 31 Dec 2030Extensions: There are 2 x 12-month extension periods available if the contract is being performed to the satisfaction of the contracting authority.	£584,500	18 Nov 2025	Awarded

Contracts

Public Engagement & Satisfaction Surveys for West Yorkshire Police · Social and Market Strategic Research LtdSME
Signed
11 Dec 2025
Value
£584,500
Period
1 Jan 2026 – 31 Dec 2028 · up to 31 Dec 2030 with extensions
Status
active
Extensions
2 x 12-month extensions are available if the contract is being performed to the satisfaction of the authority.
No agreed KPIs: Contract value below £5 million

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1final-stage tenders	1	0	—

Contracting authority & participating public bodies

West Yorkshire Police

Contracting authorityPublic authority - sub-central government GB-PPON: PQLT-6495-QHVP PO Box 9, Laburnum Road, Wakefield, Yorkshire & Humber, WF1 3QPContact email

Bidders & participating suppliers

1 commercial party on the notice

SOCIAL & MARKET STRATEGIC RESEARCH LIMITEDAwarded supplierGB-COH: 02608951GB-PPON: PNCD-9978-NRWN Norwich House, Hull, Yorkshire & Humber, HU1 3ESContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender29 Dec 2025, 13:19 GMT
Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender18 Nov 2025, 15:45 GMT
Tender notice tenderTender noticeUK4Tender notice on Find a Tender4 Sept 2025, 14:51 BST