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Official procurement procedure

Provision of Customer Information System (CIS) Support and Maintenance Services

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: FIRST GREATER WESTERN LIMITED: "Provision of Customer Information System (CIS) Support and Maintenance Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityFIRST GREATER WESTERN LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: FIRST GREATER WESTERN LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for FIRST GREATER WESTERN LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2Bids / Report
0% of reports have one bid
Supplier ConcentrationHigh Concentration
CROMWELL TOOLS LIMITEDTop vendor: 84.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 20 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
CROMWELL TOOLS LIMITED1 win£5,000,000
TRANS DATA MANAGEMENT LTD1 win£757,854
CRAIG & DERRICOTT LIMITED1 win£180,000
Procedure terms
Contracting AuthorityFIRST GREATER WESTERN LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published2 Jul 2025, 10:51 BST
Last source update2 Jul 2025, 10:51 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-055755
What is being bought
Worldline provide Customer Information System (CIS) Support and Maintenance Services: (a) provision of the Helpdesk; (b) provision of the Preventative Maintenance; (c) provision of the Corrective Maintenance; (d) provision of the Data Feeds; (e) provision of Reports; (f) retention of the Records;
What changed
From the official release history
  1. Status changed to complete
    2 Jul 2025, 10:51 BST
  2. Official notice release published
    2 Jul 2025, 10:51 BST
  3. Buyer information updated
    2 Jul 2025, 10:51 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    2 Jul 2025, 10:51 BST
  2. Award pending
    Not published · £747,413
Commercial outcome and competition
Awards
Worldline IT Services UK Limited
£747,413 · Not published · pending
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

FIRST GREATER WESTERN LIMITED

Contracting authority GB-COH-05113733
View buyer profile

  • FIRST GREATER WESTERN LIMITED
    buyer

    GB-COH: 05113733 · GB-PPON: PXVG-2764-GZCQ
    Milford House 1 Milford Street, Wiltshire, UKK14, SN1 1HL, GB
    procurement@gwr.com

  • WORLDLINE IT SERVICES UK LIMITED
    supplier

    GB-COH: 08514184 · GB-PPON: PZDC-4647-GCGJ
    Beeston Business Park, 1 Technology Drive, Nottingham, UKF16, NG9 1LA, GB
    WLopportunities@worldline.com
Award and contract changes
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThis is a transparency notice to inform the market that First Greater Western Limited (GWR) is entering into a direct award with the incumbent supplier, Worldline IT Services UK Limited, to provide support and maintenance services for its Customer Information Systems (CIS) across the GWR network. GWR seeks to rely on Schedule 5, paragraph 7 (Additional or repeat goods, services or works) of the Procurement Act 2023, for the purposes of this Direct Award. The direct award will provide service continuity to maintain train services information for our customers. The supplier has the specialist technical knowledge of this complex product which enables the safe operation of our train service. The supplier has developed the functionality of the software to GWR's requirements, and they are the only supplier who can provide security updates, patches, bug fixes and introduce additional functionality to our portfolio of CIS screen and Public Address systems. The contracting entity will be expecting to go out to market under a competitive process for proposals for a fully functional solution including development and implementation during the duration of this contract.