Provision of Arrears Prioritisation and Prevention Software

{
  "id": "043167-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-05-11T16:22:40+01:00",
  "ocid": "ocds-h6vhtk-069611",
  "buyer": {
    "id": "GB-PPON-PPYP-9821-RZGJ",
    "name": "London Borough of Barking and Dagenham Council"
  },
  "tender": {
    "id": "ocds-h6vhtk-069611",
    "lots": [
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        "status": "planning",
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2031-05-31T23:59:59+01:00",
          "startDate": "2027-06-01T00:00:00+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKI52",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48441000",
            "scheme": "CPV",
            "description": "Financial analysis software package"
          },
          {
            "id": "72316000",
            "scheme": "CPV",
            "description": "Data analysis services"
          }
        ]
      }
    ],
    "title": "Provision of Arrears Prioritisation and Prevention Software",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Market Engagement - Provision of Arrears Prioritisation and Prevention Software\nThe London Borough of Barking and Dagenham (LBBD) will be procuring for a data analytics partner to provide an arrears and prevention software.\nThe service required is a cloud-based income management platform which will be given transactional data extracts from our internal Housing Management System Capita Open. The data will then be used to optimise the Council's rent collection, reduce arrears, and manage tenant debts. The platform will also need to analyse rent transaction data and accurately forecast which tenants are likely to fall into arrears thus allowing housing officers to take proactive actions and intervention early. \nKey requirements:\n•\tData analysis: analyses data to create a prioritised list of cases, enabling officers to focus on the highest-risk tenants first.\n•\tArrears reduction: proactively identify and communicate rent arrears to tenants prompting early actions which should in turn significantly reduce the volume of arrears and show a reduction in rent arrears resulting in fewer evictions, and more sustained tenancies.\n•\tOperational Efficiency due to Intelligent automation: automate repetitive tasks and provide tailored nudges/reminders to tenants thus saving time for staff and allowing staff to focus on more complex cases thus reducing overall workload.\n•\tComprehensive analytics: produce reports, offering insights into officer productivity, team performance, and arrears trends.\n•\tTailored tenant support: enable officers to identify vulnerable tenants who need targeted support. Identify issues early and support tenants to avoid debt spiralling, improve tenants' wellbeing by reducing stress from rent debts and supports tenancy sustainment, shifting the focus from admin to proactive engagement. \nThe Council invites suitably qualified providers to attend a market engagement event where it will present the Council's requirements for the above service.\nThis event will be held via Teams at 2pm 9th June 2026.\nThis event will offer an opportunity to inform providers of the Council's vision for services, its tendering process and timetable for procurement. There will also be opportunity for providers to seek clarity on the service, ask questions and make comments where appropriate. \nKey topics for the day will be;\n•\tAn introduction to Barking & Dagenham\n•\tThe demographics of the council as a social housing provider\n•\tCurrent service provision \n•\tThe new model - key themes and components of future service provision \n•\tThe 'ask' from providers and indicative budget\n•\tProcurement Process\n•\tDiscussion & Questions\nOrganisations interested in attending the event should confirm their attendance by emailing edna.amolo@lbbd.gov.uk by close of business 1st June 2026. Please include the job titles/roles of attendees and their contact details, to ensure the sessions are planned effectively and enable us to make contact with attendees should there be any unforeseen circumstances.\nDisclaimer:\nThis exercise is not part of any pre-qualification or selection process.  It is intended as an awareness, communication and information-gathering exercise offering an opportunity for potential providers to help understand procurement intentions and offer opportunities for potential future providers to network, forge partnerships and start thinking about service delivery models. \nThe Council is not liable for any costs, fees or expenses incurred by any party participating in this exercise. Any procurement of any services, supplies or works by the Council in due course will be carried out strictly in accordance with the provisions Procurement Act 2023.",
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PPYP-9821-RZGJ",
      "name": "London Borough of Barking and Dagenham Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI52",
        "country": "GB",
        "locality": "Barking, London",
        "postalCode": "IG11 7LU",
        "countryName": "United Kingdom",
        "streetAddress": "1, Town Square"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PPYP-9821-RZGJ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "edna.amolo@lbbd.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "043167-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/043167-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-05-11T16:22:40+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-06-01T23:59:59+01:00",
        "description": "The London Borough of Barking and Dagenham (LBBD) will be procuring for a data analytics partner to provide an arrears and prevention software.\nThe service required is a cloud-based income management platform which will be given transactional data extracts from our internal Housing Management System Capita Open. The data will then be used to optimise the Council's rent collection, reduce arrears, and manage tenant debts. The platform will also need to analyse rent transaction data and accurately forecast which tenants are likely to fall into arrears thus allowing housing officers to take proactive actions and intervention early. \nKey requirements:\n•\tData analysis: analyses data to create a prioritised list of cases, enabling officers to focus on the highest-risk tenants first.\n•\tArrears reduction: proactively identify and communicate rent arrears to tenants prompting early actions which should in turn significantly reduce the volume of arrears and show a reduction in rent arrears resulting in fewer evictions, and more sustained tenancies.\n•\tOperational Efficiency due to Intelligent automation: automate repetitive tasks and provide tailored nudges/reminders to tenants thus saving time for staff and allowing staff to focus on more complex cases thus reducing overall workload.\n•\tComprehensive analytics: produce reports, offering insights into officer productivity, team performance, and arrears trends.\n•\tTailored tenant support: enable officers to identify vulnerable tenants who need targeted support. Identify issues early and support tenants to avoid debt spiralling, improve tenants' wellbeing by reducing stress from rent debts and supports tenancy sustainment, shifting the focus from admin to proactive engagement. \nThe Council invites suitably qualified providers to attend a market engagement event where it will present the Council's requirements for the above service.\nThis event will be held via Teams at 2pm 9th June 2026.\nThis event will offer an opportunity to inform providers of the Council's vision for services, its tendering process and timetable for procurement. There will also be opportunity for providers to seek clarity on the service, ask questions and make comments where appropriate. \nKey topics for the day will be;\n•\tAn introduction to Barking & Dagenham\n•\tThe demographics of the council as a social housing provider\n•\tCurrent service provision \n•\tThe new model - key themes and components of future service provision \n•\tThe 'ask' from providers and indicative budget\n•\tProcurement Process\n•\tDiscussion & Questions\nOrganisations interested in attending the event should confirm their attendance by emailing edna.amolo@lbbd.gov.uk by close of business 1st June 2026. Please include the job titles/roles of attendees and their contact details, to ensure the sessions are planned effectively and enable us to make contact with attendees should there be any unforeseen circumstances.\nDisclaimer:\nThis exercise is not part of any pre-qualification or selection process.  It is intended as an awareness, communication and information-gathering exercise offering an opportunity for potential providers to help understand procurement intentions and offer opportunities for potential future providers to network, forge partnerships and start thinking about service delivery models. \nThe Council is not liable for any costs, fees or expenses incurred by any party participating in this exercise. Any procurement of any services, supplies or works by the Council in due course will be carried out strictly in accordance with the provisions Procurement Act 2023."
      }
    ]
  },
  "initiationType": "tender"
}