Provision of 111-2 Service

{
  "id": "071291-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-07-28T14:51:04+01:00",
  "ocid": "ocds-h6vhtk-06d56a",
  "buyer": {
    "id": "GB-PPON-PZCJ-1964-YNTQ",
    "name": "Avon and Wiltshire Mental Health Partnership NHS trust"
  },
  "tender": {
    "id": "CA18282",
    "lots": [
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        "description": null,
        "suitability": {
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        "contractPeriod": {
          "endDate": "2030-03-31T23:59:59+01:00",
          "startDate": "2027-04-01T00:00:00+01:00",
          "maxExtentDate": "2032-03-31T23:59:59+01:00"
        }
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    "items": [
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            "region": "UK",
            "country": "GB",
            "countryName": "United Kingdom"
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        "additionalClassifications": [
          {
            "id": "85100000",
            "scheme": "CPV",
            "description": "Health services"
          }
        ]
      }
    ],
    "title": "Provision of 111-2 Service",
    "value": {
      "amount": 4500000,
      "currency": "GBP",
      "amountGross": 5400000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24.  This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2.  Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. \nAWP will shortly be seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service.\nThe service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners.\nAWP are seeking to understand what interest there might be from providers and the barriers that may exist in providing these services. \nAll documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content.\nInterested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. ",
    "communication": {
      "futureNoticeDate": "2026-09-11T23:59:59+01:00"
    },
    "specialRegime": [
      "lightTouch"
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    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PZCJ-1964-YNTQ",
      "name": "Avon and Wiltshire Mental Health Partnership NHS trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK12",
        "country": "GB",
        "locality": "Bath",
        "postalCode": "BA1 3QE",
        "countryName": "United Kingdom",
        "streetAddress": "NHS Bath House, Newbridge Hill"
      },
      "details": {
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            "scheme": "UK_CA_TYPE",
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      },
      "identifier": {
        "id": "PZCJ-1964-YNTQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Lewis Stacey",
        "email": "l.stacey6@nhs.net",
        "telephone": "01225 675419"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "071291-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/071291-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-07-28T14:51:04+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-08-14T23:59:59+01:00",
        "description": "All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content.\nInterested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course. No questions in this questionnaire are scored, and there are no word counts to any of the responses, please expand the response boxes as required.  \nResponses to this questionnaire will not impact any evaluation of any future opportunity in the event a formal procurement process is undertaken.\nAWP will not be liable for costs incurred by any interested party in participating in this exercise.\nPlease note any clarification question can be posted via Multiquote until 12 noon 5th August 2026.\nIf you are interested in in participation, please complete this questionnaire and return via Multiquote no later than 12 noon 14th  August"
      }
    ]
  },
  "initiationType": "tender"
}