Property Services Consultancy Project - Stock conditioning Surveying

MTVH desires to have a proactive relationship with the supplier, ensuring a timely, effective, and accurate service. Monitoring the performance of the supplier and assessing the health of the working relationship are key requirements, with a twofold purpose:

• To ensure that the supplier is meeting the performance criteria, e.g., the service levels and quality, defined in the contract
• To develop a collaborative approach when identifying service improvement opportunities that benefit our residents Account management is therefore valued very highly. Some requirements for MTVH of this include:
• A dedicated account manager operating as a single point of contact for MTVH, who will allocate work out proactively across the various teams within their organisation
• Team charts provided to MTVH, so we are aware of the different teams and their members across, e.g., Stock Condition, roof drone surveys etc.
• A dedicated telephone line for Stock Condition surveys
• Ensure the use of mobile devices is possible for any survey
• A live central file/shared file/spreadsheet or PowerBi dashboard equivalent, so information can be accessed quickly, and residents’ queries can be answered promptly
• Effectively work with MTVH’s existing asset management software Promaster and Keystone and new Northgate (NEC)
• Clear and logical process agreed upon regarding ‘no access’ to properties
• Fortnightly/monthly operational meetings with key personnel consistently attending and updating clients live project spreadsheet on a regular basis
• Quarterly Supplier Relationship Management (SRM) meetings with wider organisational stakeholders