Official UK procurement notice
Patient Service Centre - CGI IT UK Limited on behalf of Hywel Dda University Health Board (HDUHB)
Procurement agent: Hywel da University Health Board·On behalf of: Cardiff and Vale University Health Board
What is being bought
Published requirement descriptionThe requirement is driven by the need to provide a single point of access for patients to Health Board services, help patients manage their own health and wellbeing, improve patient experience, reduce duplication and strengthen operational efficiency; giving clinicians and support staff a timely, unified view of the patient across relevant health board systems. The proposed service aligns with the Health Board’s strategic ambitions and national NHS Wales digital priorities and is intended to provide the foundations for future regional integration and service expansion.
The PSC is the central patient-facing platform: a single, multi-channel point of access that brings together phone, web, chat, post, SMS and in-person access so that patients can access information, guidance, appointment support, referral help and waiting list support without being bounced around separate teams or channels. It is the mechanism that replaces fragmented contact arrangements and gives patients a more coherent, predictable way of accessing Health Board services. For staff, it provides a common way of logging calls, triaging enquiries, escalating issues, managing referrals and tracking actions through to completion. It should also help reduce duplication, improve handovers and make it easier for teams to support patients consistently across services.
360° View is the clinician and operational view of the patient: a unified, real-time picture of patient records, interaction history, communications, tasks and pathway activity. It is designed to help staff see the patient in context, support multi-disciplinary team (MDT) working and reduce time spent hunting across systems for information, while also enabling dashboards, alerts and operational oversight. 360° View is not just a read-only record but a working tool for coordinated care and pathway management.
The PSC will work together as one joined-up service with the patient engagement platform (PEP). The PSC will handle patient contact and day-to-day requests, while the PEP will provide the digital tools patients use to manage aspects of their own care, such as viewing information, booking or changing appointments and following guidance. Together, they will give patients a smoother experience and give staff a clearer view of what has happened and what needs to happen next.
CPV: IT services: consulting, software development, Internet and support · Software package and information systems
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Hywel da University Health Board buys Software package and information systems (CPV 48), and who usually turns up
Hywel da University Health Board’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: Software package and information systems (CPV 48) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
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How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Here, local means registered in Wales (Cymru).
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners are registered outside Wales (Cymru).
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How long buyers here take to decide after bids close.
Middle value in days from the deadline to the first award notice, on competitions that published both dates.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards were announced within 20 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
The market share is a minimum: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
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How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid13% / 8%
2–350% / 45%
4–625% / 33%
7+13% / 15%
How did awards compare with estimates?
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Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate33% / 55%
Within ±2%50% / 21%
Above estimate17% / 24%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1No real estimate
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How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 40 past lots.
A forecast, not a list of bidders.
1 bid8%
2–345%
4–633%
7+15%
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Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
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Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| CP PLUS LIMITEDEarlier contract | Car Park Management - Hywel dda University Local Health Boardnotice published May 2025 | — | £260k | Matched as the earlier contract |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 8 Jun 2026, 18:39 BST
- Last source update
- 8 Jun 2026, 18:39 BST
- Authority reference
P0031 - 202606_HDdUHB_CGI_PSC (WP1.7)- FTS notice number
2026/S 000-054009- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-06b050Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
8 Jun 2026 → 1 Jan 2027 · 4 dates- Planning notice published136 days ago8 Jun 2026, 18:39 BST
- Market engagement125 days ago18 Jun 2026, 23:59 BST
This will be a direct procurement by CGI IT UK Limited on behalf of HDUHB.
This notice is only being published on Sell2Wales by HDUHB on CGI’s behalf. All further activities, including issue and receipt of the PQQ and its responses will be handled via direct email to and from CGI IT UK Limited.
If you are interested in receiving the PQQ documentation, then please send an email to [email protected], with the subject line “202606_HDdUHB_CGI_PSC documentation request” no later than 19th June 2026 5:30 p.m. (BST). Late requests will not be considered.
Suppliers will be asked to respond to the PQQ initially, with all responses to be submitted via email to CGI IT UK Limited. Responses will be reviewed and successful suppliers will be directly invited to respond to the subsequent ITT.
The deadline for receipt of responses to the PQQ will be 3 weeks from the publication date at 5:30 p.m. BST
A supplier briefing will be held during the PQQ phase to provide more context; details will be provided in the PQQ documentation.
It is anticipated that the ITT will be published during 2nd-3rd week in July 2026, but this is subject to change.
- Tender notice expected93 days ago20 Jul 2026, 23:59 BST
- Today22 Oct 2026
- Contract startsin 71 days1 Jan 2027
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published8 Jun 2026, 18:39 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
3 public bodies on the noticeClients of the procurement agent
- Cardiff and Vale University Health BoardBeneficiary authority
- NHS Wales Shared Services Partnership (hosted by Velindre University NHS Trust)Procuring entityManagement of the procurement process from planning through to award and supporting with contract management.
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender