Oracle Managed Support Services

{
  "id": "002771-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-01-27T19:05:05Z",
  "ocid": "ocds-h6vhtk-04d69a",
  "buyer": {
    "id": "GB-FTS-91975",
    "name": "The Royal Borough of Kensington and Chelsea"
  },
  "tender": {
    "id": "ocds-h6vhtk-04d69a",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 917000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "The contract will be established for an initial duration of 24 months, with the option to extend for up to a further 12 months at the RBKC's discretion."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "A Service Contract will be awarded to a single contractor.  The delivery of the contract is anticipated to begin on 1 May 2025 with an initial term of 24 months, with the option to extend for up to a further 12 months to 30 April 2028 at the RBKC's discretion.  \nThe Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025.\nThe provider will be required to use their Oracle Cloud, SAAS, EPM, OCI, OIC and BI expertise and experience within a Local Authority setting to provision adequate functional and technical support for the Councils Level 3 support and development needs, pertaining to raised incidents and or service requests.",
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON,UNITED KINGDOM"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          },
          {
            "region": "UK"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "72253000",
            "scheme": "CPV",
            "description": "Helpdesk and support services"
          },
          {
            "id": "72253200",
            "scheme": "CPV",
            "description": "Systems support services"
          },
          {
            "id": "72261000",
            "scheme": "CPV",
            "description": "Software support services"
          },
          {
            "id": "72253100",
            "scheme": "CPV",
            "description": "Helpdesk services"
          },
          {
            "id": "72212451",
            "scheme": "CPV",
            "description": "Enterprise resource planning software development services"
          }
        ]
      }
    ],
    "title": "Oracle Managed Support Services",
    "value": {
      "amount": 917000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "bidOpening": {
      "date": "2025-03-03T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2025-03-03T12:00:00Z"
    },
    "description": "The Royal Borough of Kensington and Chelsea (RBKC) is inviting tenderers from sufficiently experienced and qualified contractors for the provision of Oracle Managed Support services.  \nThe Council requires Level 3, technical and functional managed support service of Oracle Cloud. To ensure effective delivery of the Council’s enabling services (HR, Finance, Procurement) within Oracle Cloud from May 2025.\nThe contract is anticipated to commence on the 1 May 2025 for an initial term of 24 months, with the option to extend up to a further 12 months to 30 April 2028 at the RBKC's discretion.",
    "tenderPeriod": {
      "endDate": "2025-03-03T12:00:00Z"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "durationInDays": 180
      }
    },
    "submissionMethod": [
      "electronicSubmission",
      "written"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-title/DB5D258284",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-91975",
      "name": "The Royal Borough of Kensington and Chelsea",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "W8 7NX",
        "countryName": "United Kingdom",
        "streetAddress": "Town Hall, 8 Hornton Street"
      },
      "details": {
        "url": "http://www.rbkc.gov.uk",
        "buyerProfile": "http://www.rbkc.gov.uk/business-and-enterprise/business-opportunities-and-procurement/procurement-borough",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "The Royal Borough of Kensington and Chelsea"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./DB5D258284",
        "name": "Malcolm de Vela",
        "email": "procurement@rbkc.gov.uk",
        "telephone": "+44 73613000"
      }
    },
    {
      "id": "GB-FTS-35777",
      "name": "Public Procurement Review Service",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW1A 2AS",
        "countryName": "United Kingdom",
        "streetAddress": "70 Whitehall"
      },
      "details": {
        "url": "http://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit"
      },
      "identifier": {
        "legalName": "Public Procurement Review Service"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./DB5D258284\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/DB5D258284\n GO Reference: GO-2025127-PRO-29233378",
  "initiationType": "tender"
}