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AwardedFind a Tender · award

Oracle Fusion Support

Buyer: City & County of Swansea →

BuyerCity & County of Swansea
StatusAwarded
DeadlineNot published
ValueValue not published
Published9 Nov 2023

What is being bought

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.

Delivery location

UKL18

Categories

System management software development services 72212781System and support services 72250000Helpdesk and support services 72253000Software support services 72261000Software support services 72261000

Lot details

Lot 1

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

Statuscancelled

Award criteria
Quality — 60
price — 40

What is included

ItemCategoryQuantity
1Software support services, Helpdesk and support services, System and support services, System management software development servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is System management software development services (72212781); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,161 of 10,539 with a bid count)2 average (5,053 of 10,539 with named award suppliers)Not published
Same buyer66 median · 4.3 average (3 of 6 with a bid count)1 average (4 of 6 with named award suppliers)Not published
Delivery region: UKL18294.5 median · 5.1 average (10 of 29 with a bid count)1 average (17 of 29 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

033150-2023-CCS/22/303-1

Statusactive
Value£3,000,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03e0da
Latest release ID033150-2023
Latest release timestampThu Nov 09 2023 11:08:49 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
9 Nov 2023award, contract033150-2023
11 Jul 2023tender019852-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
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  ],
  "bids": {
    "statistics": [
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        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 3,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 4,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
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      }
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  },
  "date": "2023-11-09T11:08:49Z",
  "ocid": "ocds-h6vhtk-03e0da",
  "buyer": {
    "id": "GB-FTS-211",
    "name": "City & County of Swansea"
  },
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      ],
      "relatedLots": [
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  ],
  "tender": {
    "id": "CCS/22/303",
    "lots": [
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        "id": "1",
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        "description": "Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes.\nThe internal Oracle Support team will be responsible for Level 1 support to the user communities.  Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.",
        "awardCriteria": {
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    "title": "Oracle Fusion Support",
    "status": "complete",
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    "classification": {
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      "contactPoint": {
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        "telephone": "+44 1792637242"
      }
    },
    {
      "id": "GB-FTS-97938",
      "name": "de Novo Solutions",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKL21",
        "locality": "Newport",
        "postalCode": "NP182HJ",
        "countryName": "United Kingdom",
        "streetAddress": "Excalibur House, Langstone Business Village, Priory Drive"
      },
      "details": {
        "scale": "sme"
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      "identifier": {
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    },
    {
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      "roles": [
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      "address": {
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        "postalCode": "WC2A 2LL",
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      },
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      "awardID": "033150-2023-CCS/22/303-1",
      "dateSigned": "2023-11-01T00:00:00Z"
    }
  ],
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  "initiationType": "tender"
}
Complete JSON history (2 releases)
9 Nov 2023 · 033150-2023 · award, contract
{
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  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
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        "measure": "bids",
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      },
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        "id": "2",
        "value": 3,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 4,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 4,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
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  },
  "date": "2023-11-09T11:08:49Z",
  "ocid": "ocds-h6vhtk-03e0da",
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  },
  "awards": [
    {
      "id": "033150-2023-CCS/22/303-1",
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  ],
  "tender": {
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    "lots": [
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        "hasOptions": false,
        "description": "Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes.\nThe internal Oracle Support team will be responsible for Level 1 support to the user communities.  Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.",
        "awardCriteria": {
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            "description": "System management software development services"
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    "title": "Oracle Fusion Support",
    "status": "complete",
    "coveredBy": [
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    "legalBasis": {
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    "classification": {
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  },
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        "scale": "sme"
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11 Jul 2023 · 019852-2023 · tender
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      "bidValidityPeriod": {
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        "classifications": [
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            "scheme": "COFOG",
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        "telephone": "+44 1792637242"
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    {
      "id": "GB-FTS-111",
      "name": "High Court",
      "roles": [
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      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Royal Courts of Justice, The Strand"
      },
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        "legalName": "High Court"
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      "contactPoint": {
        "telephone": "+44 2079477501"
      }
    }
  ],
  "language": "en",
  "description": "NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=132945\n(WA Ref:132945)\nThe buyer considers that this contract is suitable for consortia.",
  "initiationType": "tender"
}