Omni Channel Contact Centre Solution

{
  "id": "015497-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-02-20T09:18:57Z",
  "ocid": "ocds-h6vhtk-0658c4",
  "buyer": {
    "id": "GB-NHS-8HN02",
    "name": "Care Quality Commission"
  },
  "tender": {
    "id": "ocds-h6vhtk-0658c4",
    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2031-03-31T23:59:59+01:00",
          "startDate": "2029-04-03T00:00:00+01:00",
          "maxExtentDate": "2033-03-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "additionalClassifications": [
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          }
        ]
      }
    ],
    "title": "Omni Channel Contact Centre Solution",
    "value": {
      "amount": 1091753.56,
      "currency": "GBP",
      "amountGross": 1310104.27
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This is a UK1 Pipeline Notice.\nContact Centre Software requirement for CQCs Omni channel solution.\nPlanned Sourcing route: Call-off from a framework agreement",
    "communication": {
      "futureNoticeDate": "2028-04-01T23:59:59+01:00"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-NHS-8HN02",
      "name": "Care Quality Commission",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "country": "GB",
        "locality": "Newcastle upon Tyne",
        "postalCode": "NE1 4PA",
        "countryName": "United Kingdom",
        "streetAddress": "Citygate, Gallowgate"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "8HN02",
        "scheme": "GB-NHS"
      },
      "contactPoint": {
        "email": "commercialcontracts@cqc.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PBJZ-7139-JTHN",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "015497-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/015497-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-02-20T09:18:57Z"
      }
    ]
  },
  "initiationType": "tender"
}